Norton 360 backup question

[winterforge]

I tried Norton support and they were useless. They e-mailed me and said to send a screenshot of my settings and send it, like I don't know I have it set right.

Anyway, I have my backup set to monthly on the 1st of every month at midnight to secure online storage. I have it set this way in both the backup settings and task settings areas. However, every morning I turn my monitor on and there is a pop-up window saying Norton backed up 10, 15, 20 or however many files successfully. Why is it doing this if I have it set to monthly backup? Thanks much.

 

[bsobel]

Originally posted by: winterforge
I tried Norton support and they were useless. They e-mailed me and said to send a screenshot of my settings and send it, like I don't know I have it set right.

Anyway, I have my backup set to monthly on the 1st of every month at midnight to secure online storage. I have it set this way in both the backup settings and task settings areas. However, every morning I turn my monitor on and there is a pop-up window saying Norton backed up 10, 15, 20 or however many files successfully. Why is it doing this if I have it set to monthly backup? Thanks much.

Has your first backup completely finished yet? E.g. is it set to the first of the month but only getting 10-20 files done at one time before erroring out and re-trying later?

Can you post the screen shot somewhere? Let me know and if we can't figure it out here, I can escalate it thru support.

 

[winterforge]

Here ya go, thank for the help. And yes, a full backup was run on the first day I got N360. It's not giving any errors, just saying it's backed up 10 or 15 files successfully every day in a pop-up window.

Click here for image

 

[bsobel]

First, I forgot to ask, have you run LiveUpdate and verified you have all of the latest patches?

Originally posted by: winterforge
Here ya go, thank for the help. And yes, a full backup was run on the first day I got N360. It's not giving any errors, just saying it's backed up 10 or 15 files successfully every day in a pop-up window.

Click here for image

Hard to argue that looks correct. Could you try one thing for me. Change the time to a non-midnight value (e.g. 1am) and see if it still happens tomorrow. If it doesn't, I think I know whats up and will talk directly with the dev group.

If it does still happen, please PM your contact information (name, email, phone) and your current support tracking # (if you have one) and I'll start the escalation process.

Bill

 

[winterforge]

Thanks. I have all the latest updates via LiveUpdate. I have changed the setting to monthly on the 1st day of the month at 0200. Will let you know if I still get the window tomorrow.

 

[bsobel]

Thanks, I'm subscribed to the thread so I'll get an email when you update it.

 

[winterforge]

Nope, still did it :frown:

Here is a Screenshot

I have my Mozilla folder in my User folder set to backup for my Firefox settings. Does it save the files every day just because they change or what?

 

[bsobel]

Darn! Ok, pm me that contact info and I'll start a support escalation case. It will still take a bit to get thru the system but this makes it trackable by me and they need to follow-up with me if the issue isn't resolved. That's usually a pretty good motivator

 

[bsobel]

Sent you a PM, still need that contact info...

 

[bsobel]

Originally posted by: bsobel
Sent you a PM, still need that contact info...

Bump

 

[winterforge]

Thanks for all the help, I have uninstalled N360 and gotten a refund since it's only been like a week. It was causing me other problems not worth going into here and I was sick of it. Thanks again.