Originally posted by: John P.
I already have Norton Systemworks 2003 installed and it's starting to count down my renewal time. If I buy a new copy of Systemworks 2003 and install it on my PC will it give me another year of updates? Any hints to make this work (and I really don't want to reformat my drive and start over!)
Just uninstall the old Systemworks 2003 before you install from the new disk. I had NAV 2003 from a prior installation and Systemworks 2003 would not update my subscription. However, after I uninstalled NAV2003 it updated the subscription date just fine.
No dice. I uninstalled NSW2003 from my XP Pro system, installed a new copy, and before registering it showed the end date. I then Gobacked to before I uninstalled the software, uninstalled it again, removed every directory I could find that looked like Norton or Symantec, then went through the registry and deleted everything I could find that had Norton or Symantec in it. (Except for a few registry entries that are compatibility entries and Regedit won't allow me to remove). I then installed new NSW2003 and again, old date. I needed to go on so I connected, paid the $19.99+tax (yup, it's $19.99, not $9.99), downloaded all the updates, ran the scans, etc.
Finally, when I was done, I hit my forehead with my palm. I should have exported the registry immediately before paying and updating the date, then exported the registry immediately afterward to see what changed. I'm sure it's in there someplace.
Anyway, a word to the wise - if you have Norton Systemworks 2003 already installed and it's expiring, buying a new copy for $7 isn't the bargain it seems.
Oh, and if someone else foolishly does what I did, would you compare the registry immediatly before and after paying for a year's service? I have other PCs coming due in the next month.