- Aug 25, 2001
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Originally posted by: Murph74
Had a similar issue back in February with an HP laptop. CC had it for $949 out the door. BB had it for $1199. Both had a $250 rebate available. In South County/St. Louis, the asst Mgr, Hugh, refused to PM it stating because of the significant difference he didn't have authority to PM it. The store GM, Greg, was apparently involved with family issues and unavailable to override it.
I called Corporate Customer Service, and spoke with a Todd, who claimed the PM poilicy was "Just a guideline, it's not an actual policy. The Store Managers are NOT required to PM a price if we lose money on it. That would just be bad business, and we'd be out of business!"
Thanks for that input - I don't suppose you have that in writing, do you? (Somehow, I doubt that they would give you that response in writing if requested.)
That really disgusts me - if it's "just a guideline", then why do they use words like "guarantee" when presenting the offer to the customer? And about that "bad business", does that mean that it is "good business", to decieve and mislead the customer instead? (I guess so, it gets them into the store.)
Originally posted by: Murph74
Needless to say, very disappointed-- I wound up buying from CC at their advertised price, although I would have prefered BB for their extended warranty. I even wrote a letter to the Best Buy CEO. And still have heard nothing back from the company, nor been back into one fo their stores.
And no, I don't agree with the 'rip off' comment- it's Best Buy's posted policy. If people who use the policy to save money were truly trying to 'rip off' BB, I'd think we'd all be buying THEN going after the PM to get the extra 10%-- not just looking for a straight PM.
Murph
Exactly. As a customer, I only want what is advertised and present to me as an offer. If BestBuy is unwilling or unable to stand by their offers, then they shouldn't be legally allowed to make them in the first place.