Originally posted by: Tsunami982
i hate bestbuy.... the odds of getting one of their rebates back (at least for me) is about 50%.
BB: "WE ARENT OBLIGATED TO PRICEMATCH OURSELVES, EVEN OUR SHELF TAGS" STORY
one time i went there and picked up a pair of hard drives for 49.99OTC. it rang up 109.99. i told them that it said that price on shelf. so they sent a guy to check it out. he came back and said "nope, 109.99" so i told him id go with his him to get the tag. as i was walking over there he starts to nervously hurry up to get there before me. as i get there he grabs the shelf tag and tries to get in the back room. the only reason that he didnt get away with it was because i made a huge scene (i was pissed at the time) and got the attention of tons of customers. i started telling everyone basically telling everyone that could hear me what they were doing and how they should never shop at BB again. the guy looked like a deer in headlights and was stunned, so i grabbed the shelf tag from him and took it up to the counter.
end of story right? NO. so i take it up and show it to them. the manager and clerk look at it for a while and whisper a bunch of stuff to each other. list of excuses BB gave me as to why the shelf tag wasnt good enough to prove the price:
1. they said it was an old tag. all BB price tags have the date they were printed at the bottom (this one was printed that day no more than 2- hours before)
2. HAHAHA this one is good.... they said they dont pricematch themselves. i was like, "this isnt a PM, its a shelf tag... in your store". THEN HE SAID IT... "WE ARENT OBLIGATED TO PRICEMATCH OURSELVES, EVEN OUR SHELF TAGS" so i guess they consider the prices on the shelves a PM? HAHAHAHAHA
3. they said i could have printed the tag myself, at this point they were getting desperate.
so... by now its been over an hour and a half of stupidity. they had insulted my intelligence and now my integrity... so i now im pissed and start being really really loud so that every customer in the store would know what they were getting into with BB. they threaten to call the cops to remove me and i busted out the ol' "false advertising" line (i did have their shelf tag and all). so customers started leaving and eventually they caved....
and through it all i still cant believe they said "WE AREN'T OBLIGATED TO PRICEMATCH OURSELVES, EVEN OUR SHELF TAGS"
they are legally obligated to sell at the price on the shelf. the department of weights and measures strictly monitors shelf tags, and stores can be fined if an item is not tagged. They are also required by law to sell at the price it is tagged. This is to protect the consumer from bait-and-switch tactics used by retailers.