NOT HOT! JCrew is not honoring some of their Cardagin sales! check your emails!

[ChrisCramer247]

Dear CHRIS:


The status of some of the merchandise you requested has changed since submitting your recent order #795XXXX at jcrew.com.

Response to our sweater sale was overwhelming. As a result, we will not be able to fill your order. We regret this situation and apologize for disappointing you.

Just for You!
On Tuesday, October 8, 2002, you will receive an email announcing a secret $9.99 sweater sale. We look forward to serving you during this sale and hope you will give us another chance.

Any available items have been shipped as scheduled, unless your order contained merchandise that was part of a matching set or a gift order. These orders will be held until you contact us with further instructions.

The merchandise that has undergone a status change is listed below:


Item-Color-Sz-Status* - Expected Ship Date

51191-SHE-M NA

*Status:
'BO' or 'BW' - the item is backordered-its expected shipping date is included.
'NA' - the item is sold out with no additional inventory expected.
'SR' - ready to ship.

Should you have any questions, we ask that you email us at service@jcrew.com. If you
need immediate assistance, please call us at 1-800-851-3189 and select Option #1 to review your order with a Service Representative.

We apologize for any inconvenience this may cause.

Sincerely,

Beth Morton
Manager, E-Commerce
J. Crew


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Just for me and 1000's of other people :disgust:. SO thought I'd spread the wealth about the secret sale. Ah well, time to head out and get the G/F something else .

At least a private small coupon or something Jcrew would be nice, I even called my Credit card company and was charged. That better come off in a few days ot im going to be extremely upset.

 

[p0ntif]

when did you place your order? Time and date that is . . .

 

[ChrisCramer247]

Originally posted by: p0ntif
when did you place your order? Time and date that is . . .

According to my email i recieved from them:
______________________________________________________

Subj: Thanks for your order!
Date: Thu, 26 Sep 2002 10:28:50 AM Eastern Standard Time

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[CGT]

I got the same e-mail and I ordered the exact same thing 3 hours after you....My G/F's birthday is on the 18th, so I hope if I order their new sweaters on the 8th, it will arrive by then. If not, I'm off to the mall to get a not so hot deal.

 

[uwannawhat]

My order was also not filled. So I called them this evening and was told pretty much what everyone already knows, they didn't have enough inventory to cover the sale.

I was also offered the "exclusive" upcoming sale in addition to a $10 GC which should come in my email notification of the new sale.

To those who have not gotten a confirmation of shipment I'd give them a call and talk to a supervisor to get the email notification of the upcoming sale plus a $10 GC.

 

[indo79]

Let's gather all the people who placed the order and file complaints with the BBB.

My feeling is that since we have already placed the order and gave our credit card numbers, we have already entered a binding contract with J.Crew

Imagine a person who bought an air ticket online and goes to the airport but the gate agent tells that person that they are giving him or her a refund because the flight was overbooked, the sale was overwhelming, and their "real-time" inventory system was not real time.

What about the plans that the person has made? Do you think a refund will appease his or her anger?

 

[Tal]

I got screwed too, so much for a nice present for my wife. I also ordered one for her little sister's birthday. D@mn J-Crew. -TAL

 

[pebblicious]

I think filing complaints with the BBB is gettin out of hand .. Jcrew is a reputable company and Im sure that they wouldnt charge your Credit card unless the order has been shipped .. this companys website was not meant to handle an enormous amount of orders as they were flooded by many deal seekers. I myself got one out of my 3 sweaters canceled .. 2 outta 3 is good enough and Im not gonna cry about losin a sweater I was only going to pay $10 for.

My 2 cents ...

 

[Miramonti]

Originally posted by: pebblicious
I think filing complaints with the BBB is gettin out of hand .. Jcrew is a reputable company and Im sure that they wouldnt charge your Credit card unless the order has been shipped .. this companys website was not meant to handle an enormous amount of orders as they were flooded by many deal seekers. I myself got one out of my 3 sweaters canceled .. 2 outta 3 is good enough and Im not gonna cry about losin a sweater I was only going to pay $10 for. My 2 cents ...

I agree. They simply oversold their stock. Their inventory apparently control apparently isn't as sophisticated as neweggs. I don't see any lack of integrity in this deal or company. Sending emails out like this must be an embarrassement to them, and I'm sure they will do their best to avoid this from happening again.

But lets all hit their site hard on the 8th tho.

 

[samgoody69]

For those who called and confirmed that the order has been cancelled. Have you guys check your status online?

Here is the link

Linky

to see your status or your order

 

[ReiAyanami]

them summer sweater clearance

 

[p0ntif]

checked the order status and mine shipped
But I also placed my order around 2:30am . . .

 

[jinduy]

weird one of my orders says shipped, but when i click on the reference # for some xtra detail, i get an error message like this:


There was a problem querying your order status.
Please go here in order to view your order history.

 

[walberty]

I get the same error message on my second order too.

I was having each shipped to different addresses.

Wade

 

[bolido2000]

Mine says ready to ship. Hopefully is all good

 

[cdub]

Damn I hope mine goes through! I ordered at 1:30am Thursday morning, so hopefully there wont be a problem. Unfortunately, more order "Confirmation Number" doesn't bring up and order status on their web page, and I do not see any other reference numbers in the email. Hmmm....

 

[ishmael2k]

Quote

--------------------------------------------------------------------------------
Originally posted by: pebblicious
I think filing complaints with the BBB is gettin out of hand .. Jcrew is a reputable company and Im sure that they wouldnt charge your Credit card unless the order has been shipped .. this companys website was not meant to handle an enormous amount of orders as they were flooded by many deal seekers. I myself got one out of my 3 sweaters canceled .. 2 outta 3 is good enough and Im not gonna cry about losin a sweater I was only going to pay $10 for. My 2 cents ...
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I agree. They simply oversold their stock. Their inventory apparently control apparently isn't as sophisticated as neweggs. I don't see any lack of integrity in this deal or company. Sending emails out like this must be an embarrassement to them, and I'm sure they will do their best to avoid this from happening again.

I agree totally, so they ran out, SO What! Like just about all of the really great deals that show up here it was a crap shoot.

What are we going to have next: "The wounded sweater people"??

Rob

 

[pete777]

ordered 6 am all 34 shipped. to 4 addresses

 

[cpals]

Originally posted by: pete777
ordered 6 am all 34 shipped. to 4 addresses

I hope you're joking, because that's just ridiculous... 3 or 4, ok... but 34?

 

[Buzzman151]

ordered 6 am all 34 shipped. to 4 addresses

stupic fawker selling them on egay :/

 

[Pothead]

Oh the humanity!

[sarcasm]We have a right to get on every hot deal, it's a law.[/sarcasm]

It's just a cardigan guys. BTW, you can guarantee there will be plenty of @$$holes that bought a shitload and load them on eb@y

 

[bolido2000]

Originally posted by: pete777
ordered 6 am all 34 shipped. to 4 addresses

You are an A*hole.