OK, here is some more "factual" information from the CEO himself. This is all posted on the status page and was taken from their IRC channel on 7/22. Everything from him is in quotes (be warned - he likes to refer to himself in the 3rd person a lot), my comments are designated by *
"2 Servers are Live right now. 16 more servers are installed, ready to go. As soon as we get them cabled, configured & ready, they will be online (very shortly.)"
"New DC in Virginia is online, 100% Functional, 2 servers online immediately, 16 more to follow as soon as we get cabling in place to hook them into the Switch. Already configured, ready to roll."
*OK, so now there are only 18 servers, not the 30 he said he was going to have. And in the first quote he says 16 of those still need to be configured but seconds later, in the second quote, he says they are already configured and just need to be plugged into a switch. Which should take exactly how long?*
"If you ASKED for a refund, you are gettig one. NO going back on that. ALL refunds asked for WILL be granted and you can reorder in the future if you wish"
*Well so much for his pronouncement that those asking for refunds would not be welcome back at Cyberwings again. I guess that's a load off their minds.*
"Cyberwings.com will be FULLY updated with accurate, updated information with 24 hours and the QUestionnaire will be available within that time as well."
*Ahhh, here's what everyone wanted to see. The newest we-will-be-up-&-running-by-date. So those of you who like to follow these things, he said early morning of July 22 that Cyberwings.com would be up with something more substantial than a default Plesk page by the end of the day. And the elusive user questionnaire, the one everyone has to fill out to get their accounts "rebuilt", the one that was originally promised within 24 to 48 hours on July 15, should also be up on that site by the end of today.*
From the Q&A session:
"[Mike7] Assuming that everything you've said is true and accurate -- when will all service, websites, etc., be fully up and running? Are we talking a 3 day period of re-building? 2 weeks? A month and a half?
[CEO-Shawn] MIKE7: I dare not give any timeframes at this point - but I can say that ALL Staff will be in REBUILDING MODE starting tomorrow when our questionnaire & updated information goes online."
*OK, he originally said that rebuilding the accounts would take till the end of July and maybe later than that. It seems he's backing off that statement and going with a more nebulous when-they're-done-they're-done deadline. He also responded to a later question by saying "7-8 staff and 4 volunteers will be helping us rebuild 24/7".*
"[CEO-Shawn] has been LIVING inside our DC (yes, it's that nice!) since Thursday night (Ok, I did leave twice....) working NON STOP on our servers with another person who is assisting me there."
*Now he's saying that his staff, which was working nonstop, is now only him and an assistant, which sounds to me anyway an awful lot like an employee of the datacenter. In previous postings I believe that him or his staff have put them number of people working on the servers in the DC much higher.*
Responding to numerous questions about the pecking order in "rebuilding" accounts:
"We will be splitting our team into 5 people working on Resellers, 3 on AYW/Individual to start with. WHEN RESELLERS ARE DONE, all 8 people will work on AYW & Individuals that are left. Priority WILL be given to Resellers initially. "
*OK, now his staff of 7-8 plus 4 volunteers who he said ertlier were going to work on the rebuild 24/7 is now down to 8 people total. It must be that new math."