Helpdesk appears to be online - maybe the questionaire will show by August...
Edit - it is being said that actually using the helpdesk (too late, I registered but didn't file anything) will get your IP address logged and banned...Whatever...
New page up at Cyberwings.com - something might actually happen today...
It did - the long-awaited questionaire is finally here. Have mercy. Of course, there is still arrogance and vitriol being spewed towards those that paid good money to be kept on the shelf for a month...amazing...
Click here to access the Questionnaire
Click here to access the helpdesk
Click here to access cyberwingdomains.com
Options from Cyberwings - Rebuild
or Refund
Let's Move On
July 2002
Dear Shawn,
Cyberwings is 100% ready to move ahead with our Rebuild
Project... but before we do that, I would like to address a few
issues. First, I apologize for the issues we have had in July 2002.
We are ready to rebuild and move on, and we hope you are with
us. Second, I apologize for my tone of voice in this first part of my
message, but there are some strong things that need to be said. I
am very disappointed with all of those people on the IRC Chat
Channel, in the forums, etc. who are trashing Cyberwings and,
even more so, myself personally. Let's not forget that for 12 Full
Months from June 2001 through June 2002 our services were up,
alive, and well. We acquired over 16,000 websites on our hosting
services during that time. Massive growth for a new company. We
brought on 7 staff. We made GREAT progress during our first year.
Every business is bound to go through times of trouble from time
to time. Every complaint that is filed against Cyberwings is being
personally responded to by me. I will not sit here and let people
trash a company with the highest of intentions and greatest of
efforts being put forth to restore our services to where they should
be, and better than before. Those of you who run hosting
companies know the troubles that we face as service providers -
no one is ever happy no matter how hard you try. We cannot keep
everyone happy, though we will try. Luckily, the ones that are
being vocal and trashing Cyberwings all over the place only
represent a VERY small majority of our customer base. While we
appreciate your comments, they are unprofessional, slanderous,
and will not be tolerated. Make your remarks, file your complaints,
do what you must. We are pushing ahead, with or without your
comments and naysayer attitudes. We sold a service, provided it
for the full 12 months from 06/01 through 06/02, and then ran into
issues for the past 3 weeks which we are working through and will
be fully restored by the end of August back to a normal status
again. Cyberwings is not a scam, nor a fraud, and we have already
contacted many agencies in response to the complaints that are
being put out claiming that. We have HUNDREDS of people writing
letters of SUPPORT for Cyberwings in response to your complaints.
For every complaint that goes in, there are many, many more
willing to write letters of support for us during this time. We did
something that no other hosting company has ever done - made
other hosting companies talk amongst themselves. We grew very
fast. Some would say, and I might agree, that we grew too fast
and we ran into issues with that growth. We recognize that. I
recognize that as the founder of Cyberwings. We are learning from
our mistakes and will take these lessons into our relaunch of
Cyberwings. However, we will not tolerate the harassment &
slander that we are being subjected to. If you want to stay with
us, you know what to do. Go through our Rebuild Process with us.
If you do not want to stay with us, follow these refund
instructions, get your refund, and please find another host with
whom you will be happier, we hope. Also please realize that is
illegal for anyone to harass, slander, or stalk our staff or myself.
We are a company, trying to work through troubled times, and
nothing more. You do not have a right to stalk any or our staff,
myself, or anyone associated with our company. People who do so
will be prosecuted by our staff and myself if we are harassed or
stalked. As human beings we, too, have rights to privacy &
respect. We have clearly outlined the process above to REFUND or
REBUILD, it's your choice, but just be very clear that you have no
right to slander, harass or stalk any of us who are involved in
Cyberwings. We are doing our very best to rebuild our community
and we will not tolerate those of you who wish to try to stop us
from doing that. Those of you who have been with us from the
beginning KNOW that we have always provided 100% of the
services we have sold, in full, right up until earlier this month
when we started to have issues. We have every intention to
rebuild our company to the same capacity, and better, than it was
before. We have put this intention out to the public and have this
intention in our minds & hearts at personnel here at Cyberwings. If
you are with us, great. If you are not with us, please leave. It's
very simple. Follow the processes on this page, and let's either
get you REFUNDED or REBUILT. We do reserve the right to deny
service to anyone who has harassed, slandered or stalked anyone
within our organization.
Rebuild Option
REBUILD PROCESS: Please read the Customer Questionnaire
that we have posted on our website (will be posted today,
please watch our website for information) and create ONE ticket
in our HelpDesk under either the SETUP-AYW department or the
SETUP- RESELLER department. Inside that ticket please answer
ALL of the questions on the Customer Questionnaire. As long as
your ticket is fully detailed with ALL of the requested
information, your accounts should be recreated in a timely
fashion. Please understand that we do expect to receive
thousands of requests for recreating accounts and EACH of them
must be verified individually. Cyberwings will NOT be taking on
ANY new customers until the Rebuild Project is 100% complete
and no customers are without service that have requested it as
part of our Rebuild Project.
Refund Option
REFUND PROCESS: Cyberwings is prepared to issue all refunds
that are requested. Please go to our HelpDesk at
http://helpdesk.cyberwings.com and file a trouble ticket to get
your refund. PLEASE include the following information - if you do
not your refund will NOT get processed: Your name, address,
city, state, zipcode and a voice telephone number where you
can be contacted if there are any questions about your refund.
Please include an accurate email address where you can be
contacted as well. Please include EVERY Payment Transaction #
that you are asking to have refunded, whether it be PayPal or
2CheckOut. Each one will be individually verified by a real
human being on our CW Refunds Response Team and you will
receive a letter in the mail from Cyberwings with your refund
check (bank certified check) enclosed. At that point our
responsibility to you is done and you are asked to not return to
our services in the future. Those who have stuck by us during
these troubled times, we appreciate your support, and it will be
well worth your trouble as our Rebuilding Project continues. We
will have 100% of all refunds processed & mailed by August 9th,
2002. This is your opportunity to remove your refund request by
NOT filing it if you wish to do so. Only refund requests inside
our HelpDesk, under the proper department, and with ALL
requested information, will be processed. Please understand
that if you leave out ANY requested information your refund will
not be processed. Any information that cannot be verified will
not be processed either. This time period will allow for us to
check to make sure that some customers did not process a
credit card chargeback and then are also filing for a refund with
us directly, etc. We will not process DOUBLE Refunds and we
will contact every user who receives a DOUBLE Refund. Please
only go through THIS refund method to ensure that your refund
is processed before August 9th, 2002. Please only create ONE
Refund Ticket for ALL of your refunds requested - if you file
more than ONE refund ticket only the FIRST refund ticket will be
honored and your other tickets will be closed with no response
given. For those of you who asked for a refund a week or two
ago via our other method, we are asking you do the same via
this HelpDesk ticket. This will give those of you who do NOT
want your refund any longer, and instead want your accounts
reinstated, to NOT submit your request and move ahead with
account setup instead. You can also get a copy of this
information by writing to
refunds@cyberwings.com and an
autoresponder will respond with this information.
In Conclusion
Our Data Center is 100% stable. Our Media Converter was
replaced three times before it was deemed OK and only after a
minimum of 48 hours with no issues. Our lines are running at
excellent efficiency and our servers are installed, functional &
ready to run.
We're giving each customer the option to Rebuild with us or
Refund and move away from us. Your choice at this point. I
must stress that no customer, no person, no one, has the right
to stalk or harass Cyberwings personnel, including myself. I
must stress that I will personally respond to every complaint
filed with hundreds of letters of support and responses from me
personally about the future of Cyberwings, our Rebuild or
Refund project, etc. You have your choice - rebuild or refund,
but do not cross the line to stalk or harass our personnel. Make
your choice - you're with us or you're not.
Please see our website for more information.
I appreciate all of you who have emailed in, mailed in, faxed in
and called in your support of Cyberwings to various places in
defense of our situation. We appreciate your support. Let's put
this behind us, rebuild, and never let this happen again.
Sincerely,
Shawn J. White, CEO of Cyberwings
Cyberwing Communications
web:
http://www.cyberwings.com
Cyberwings Account Setup Questionnaire
Please answer ALL of the below "red" questions in a ?helpdesk ticket?. You can reach the
helpdesk at
http://helpdesk.cyberwings.com. (For instructions on using the helpdesk click
here)
Please use ONE helpdesk ticket for ALL
accounts/upgrades/zaps, everything that you have
purchased from Cyberwings.
Please copy and paste the red questions below into the ticket and then fill out the answers. Be
sure to fill out ALL the information below. Incomplete questionnaires will be returned,
resulting in delays. Further explanation for each question can be found by clicking on the
question or listed after the questions.
Payment Billing Name:
Customer Name:
Business Name:
Primary Email address:
Secondary Email address:
Street Address:
City/State/Zip/Country:
Telephone number:
For EACH item that you have purchased through Cyberwings, please provide the following
information: * Each transaction number should be a separate line entry. For Accounts Won In
Chat, please click here.
Transaction Number Item(s) Amount Comments
1.
2.
3.
4.
For additional transactions, simply add more lines after copying to the helpdesk ticket.
Please be sure to read the explanation below regarding creating a Security Question/Answer
carefully.
Security Question:
Security Answer:
Comments: