NOT HOT! Just FYI: Cyberwings - Received an email from DomainsPricedRight.com

[dew042]

Originally posted by: geekender
Similar to Jonathan Swift's "A Modest Proposal" ; Of course that one didn't go over to well either

frankly - i thought that was a great idea....

dew.

 

[Wolfgang]

JohnGute et al,

The RackShack servers WILL move, but not for several months or more. Just not a priority--they're working fine.

BTW, Shawn has a chat going on even as I type.

He did deal a bit with the Lightsihp issue. Referring to the supposed e-mail from an anonymous LS employee, he said that it's "false", but that:

I will not discuss that publicly, especially in a chat room, period. Anything LS makes public is just added to their breaches of confidentiality and will just make my cases against them more fueled. Period. *I* will not release anything about the situation because *I* respect our confidentiality agreements.

It's my guess that the note is a legit note expressing LS's opinion, and this does indeed explain the delay in moving the servers. But Shawn simply will NOT comment on it.

Some other points (available generally on the Cyberwings Status page):


CEO-Shawn has the new Class C's for our new data center, lines are active, things are well. We intend to be fully online in Virginia by Saturday (shooting for Saturday).. IP's will be posted shortly.
....
Current content from Maine will move to Virginia as well, yes.
....
CEO-Shawn has been in this business for 13 months. Except for the past 1 month where services have been rocky, and 1 week where they have been OUT, we have been providing 100% of our services we sell, period. We're not a scam, nor a fraud, and I will not respond to accusations that we are. Our history proves otherwise, period. 1 month of icky times and 1 week of outages while we are trying to fix things, proves bad luck,
....
Shawn has brand new SLA's guaranteeing 99.99% uptime from all providers at our new DC in writing with CREDITS to be issued if we go over 15 minutes of downtime on our lines, period. That's far more of an SLA than I ever got out of our previous provider.
....
I will be increasing the uptime guarantee at Cyberwings, yes, after 1 month at our NEW DC - and we will have it in writing, with credits to be given if we go over certain amounts. I will be REVAMPING the Uptime Guarantee only after 30 days of proof at our new DC.
....
REFUNDS:

Email cwrefunds@cwstatus.com
Include your name (full name as on billing statement)
Your 2checkout or paypal transaction ID
Amount of Refund requested
If Individual plan: Tell us domain(s) and server/IP if known
If AYW/Reseller please tell us name the account is under
Include a working email address in case we have any questions

We will remove your accounts from our servers and issue a refund. Refunds will be issued in the next week to 10 days, because there are so many other details we must make priorities.

Keep in mind that prices for our hosting plans at our new and improved data center will not be as low as the plan you have already, so carefully consider whether you want the refund now?..or want to wait and see in a few more days if we aren?t bigger and better . Refund requests CANNOT be cancelled once requested. If you request a refund, you?ll have to pay the new prices to host with us again.


I still say that if they pull this off and STAY up, there will be a lot of crow served up.

But as always: only time will tell.

 

[Passions]

Does anyone know if our pages will ever go up again, or just forget about this whole scam?

 

[Aceman]

Bobby,
I am fully confident that the accounts I paid $8 for prior to this entertainment will be activated the 2nd Tuesday of next week. You will probably see your sites running smoothly again on the 2nd Monday of next week.

 

[Aceman]

Hmmmmm, so out of the past 13 months, the first 12 were fine.......Translation: No more bandwidth until you pay in full the 1 year of bandwidth you haven't paid timely and in full.

 

[MontyBurns]

Wolfgang: How exactly would we eat crow? MOST SITES ARE DOWN. Period.

And again: Why exactly do you always assume that Cyberwings has simply been "caught" in some situation that is completely beyond their control? Do you know ANY other company that does business this way?

 

[Aceman]

Do you know ANY other company that does business this way?

It's not a company, dammit! It's a cult! errrrrrrrr.........community.

 

[Wolfgang]

MontyBurns,

Please read carefully what I wrote before you reply.

 

[dew042]

Originally posted by: heat23
Kwad, im no lawyer, but you can get sued for what your doing. I think its called slander and maybe impersonation?

i only see him impersonating a guy named ceo....

that's not shawn, its 'ceo'

anyway parody is protected speech.

dew.

 

[topcat903]

after reading through this 4-page thread, i refuse no to leave a mark.

it seems, this is good business for dixiesys.com

 

[AirMail1]

A couple things Straight from Lightship
Lightship acknowledges your issues and we regret to inform you that we have
terminated our service and relationship with Cyberwing Communications.

Lightship Telecom continues to be confident in its own ability to provide
high quality and reliable internet access, web-hosting and co-location
services to business customers throughout New England. We have many
satisfied customers to whom we provide services on a direct and wholesale
basis.

Additionally, we believe that we have worked in good faith, as with all of
our customers, to assist Cyberwing in resolving technical issues.

We sincerely regret any inconvenience this has caused you or your business.
--------------------------------------

I spoke with someone @LS - Very polite and personable. This 'person' did not mention specifics but it's evident to anyone who has a pulse that the only possible reason for termination is LACK of PAYMENT and probably a monstrous past balace that is owed by Cyberwings. They also are not holding CW's 'assets' (ie servers or other equipment). And LS is genuinely distressed that they have no way of providing the websites, info and other data stored in CWs harddrives back to the end users.

BTW I did work for a Tier 1 provider (espire.....ok hold the laughter We provided very competitive rates for bandwidth but still I cannot imagine how Shawn could create a workable business model for those fee's.

Anyone got an image of this guy? I saw the earlier posts mentioning his job as a purchaser but the links to his image were empty.

Most importantly, if you DO decide to drop this service be sure to receive your $$ back EVEN if only for $5.00, The link to cwstatus.com mentions the method for receiving refunds. If the refund amounts do NOT jive and you are not being accurately credited, contact your credit card company and ask for a refund/credit for any payment that you made to CW. (this can be as long as 6mths from your last statment) This action will also assist in preventing him from creating 'other' business plans/models that he may dream up.

There is absolutely NO reason Shawn cannot disclose the name of the new hosting company (what he initially and fraudulently referred to as HIS datacenter) You will need their NAMESERVERS to propogate the DNS. My supposition is that he is pulling another buy now pay later deal with an unsuspecting carrier that he will not be able to pay for bandwidth.

Also in his most recent claim about upgrading speeds from 600mb to 6000mb per HOUR is not a great feat. The intial speed was a T1 line. Basically he couldnt afford the cost of this line. Now he is jumping to the equivalent of 10 T1's or probably more likely a single T3 which would handle LOTS of bandwidht but cost approx 20,000/mth. Funny how a guy can spend over a 100k and still not afford to pay for a T1 line.

----------------

Finally I have a Quad Xeon Server with multiple 10,000 rpm SCSIs and 8gb of ram that I would consider taking it out of storage for hosting if 100 people are willing to spend $10/mth on FAST HIGH QUALITY hosting. I would place this server in a data center (colocate) and have it hooked up to dual T1's.
Any interest pm me.

 

[byror]

why don't the moderators lock this ot thread. i like this forum because there normally isn't a lot of crap.

 

[Aceman]

byror,
It's been unlocked and unmoved for over over a week. Don't like the thread? Don't click on it to read it!

 

[Wolfgang]

Possibly a good analogy IMHO, relying on my guesswork, for the problems between LS and CW: think of LS as a cellular service, and CW a (rightly or wrongly) angry customer. CW thinks LS's service has stunk for weeks, and therefore wants out of its contract NOW; LS says it's CW's problem that so many calls have been dropped--after all, other customers are happy enough. And if CW cancels, it needs to pay the fee, as per the contract. So, CW, your phone is off now--you said repeatedly you wanted to cancel, right? So, you're welcome, see the enclosed bill, and have a great week!


Airmail1 et al,

[Whoops--credit is due to Airmail1 who properly edited his note as I was writing this, apparently. I'll leave this in just to make the process of getting a refund as absolutely obvious as possible, though it no longer applies as any critique of his message!]

Remember that your credit card company will not look kindly upon your charge-back request (and their computers have long memeories) UNLESS you've done everything feasible to resolve tings with the vendor.

From (folks should know to check this themselves by now) the Cyberwings Status Site:

REFUNDS:

Email cwrefunds@cwstatus.com
Include your name (full name as on billing statement)
Your 2checkout or paypal transaction ID
Amount of Refund requested
If Individual plan: Tell us domain(s) and server/IP if known
If AYW/Reseller please tell us name the account is under
Include a working email address in case we have any questions

We will remove your accounts from our servers and issue a refund. Refunds will be issued in the next week to 10 days, because there are so many other details we must make priorities.

Keep in mind that prices for our hosting plans at our new and improved data center will not be as low as the plan you have already, so carefully consider whether you want the refund now?..or want to wait and see in a few more days if we aren?t bigger and better . Refund requests CANNOT be cancelled once requested. If you request a refund, you?ll have to pay the new prices to host with us again.

Please note: I have set the email address up to provide an auto response that your refund request was received.

CEO-Shawn: ANY CUSTOMER is welcome to a refund - I wouldn't hold it against you at all. Our obligation is to provide a service and right now we cannot do that, so you need to do what makes you feel best, period. Please remember, future prices will be substantially more.

 

[AirMail1]

Originally posted by: Wolfgang
Possibly a good analogy IMHO, relying on my guesswork, for the problems between LS and CW: think of LS as a cellular service, and CW a (rightly or wrongly) angry customer. CW thinks LS's service has stunk for weeks, and therefore wants out of its contract NOW; LS says it's CW's problem that so many calls have been dropped--after all, other customers are happy enough. And if CW cancels, it needs to pay the fee, as per the contract. So, CW, your phone is off now--you said repeatedly you wanted to cancel, right? So, you're welcome, see the enclosed bill, and have a great week!

Airmail1 et al,
[Whoops--credit is due to Airmail1 who properly edited his note as I was writing this, apparently. I'll leave this in just to make the process of getting a refund as absolutely obvious as possible, though it no longer applies as any critique of his message!]
Remember that your credit card company will not look kindly upon your charge-back request (and their computers have long memeories) UNLESS you've done everything feasible to resolve tings with the vendor.
From (folks should know to check this themselves by now) the Cyberwings Status Site:

Bad analogy: I worked for a Tier 1 provider in EVERY case, the provider (LS) will give the client (CW) the benefit of the doubt and work out something even if its not in the providers interest. For someone to shut down the service, they had to be dreadfully behind in payments. This was certainly NO surprise to Shawn. LS certainly did not just shut down service without a significant advance notice.

Re: Memory. WRONG. The CC company will not have any sort of 'memory' with your dispute and it will in NO WAY jeopardize your potential for credit or the quality of your rfuture credit status. However I made an edit because it read as if that should have been your first order of business but rather as a last resort if your refund is NOT approved by CW.

 

[Wolfgang]

Airmail1,

(1) Whether it's a bad analogy depends on the particular phone and backbone providers and customers in question.

(2) I appreciate your self-confidence, but I'll take the word of folks in the CC industry I've spoken with over yours regarding CC company policies. NB, I didn't say this would make it hard to get a credit card; I said this stuff is stored, and at least some companies will track bogus charge-back requests and treat you less well in the future (as they ought, business-wise, since you're a less valuable customer in that case).

 

[ChefJoe]

"run at several THOUSAND rpms per minute." I like reading that. And the thing about having several thousand servers and 300VA UPSs...

Kwad Guy makes my evening.

 

[MontyBurns]

What a shock: Wolfgang immediately suggests a "scenario" that is positive to CyberWings.

Don't you think it's possible, Wolfgang, that they DIDN'T PAY THEIR BILL?!?! It wasn't as if there were lingering intermittent problems for weeks and weeks. THE SITES JUST WENT DOWN! You want us to believe that Cyberwings had been complaining about service for some time, and finally just got so angry that they pulled out of LS? Give me a break.

 

[MontyBurns]

And also: This information about credit card companies is also completely false, Wolfgang. NO credit card company is ever going to bother you for disputing a charge of $5 or even $50. It's not worth it to them. EVERY chargeback is a black mark for the merchant, however.

Anyone worried about disputing the charge: Don't. You'll get your money back.

 

[Wolfgang]

MontyBurns,

Do you ever read what I write?

Doesn't look like it at all. Try again.

 

[MontyBurns]

Yes, you suggest an analogy where CW was simply an "angry customer" that had received poor service. Why was that the first thing that popped into your mind, rather than the dominant theory here that CW simply didn't pay its bills? Just wondering.


And as for chargebacks: The ones who catch hell for that are the merchants, NOT the customers. Businesses have a very difficult time getting merchant accounts if they have a history of chargebacks.

 

[Wolfgang]

MontyBurns,

I suggested an analogy where you had a customer convinced he was being screwed on the one hand, and on the other a provider convinced the customer was treated more than fairly and therefore wanting contract fulfilled with a cancellation fee--this is all speculative, but sounds right so far, no, regardless of who wins on the merits?
Also, please note that yes indeed, CW WAS having intermittent problems for weeks (1? 2? 3? Don't remember, since my sites with CW aren't really setup yet) before the shutdown (an intermittent but recurring LS router loop)--I'm stunned you didn't know that, since that's why CW threatened to pack up and leave in the first place, some time after which threats LS throttled them down for a few days and then cancelled them completely--since LS was convinced it wasn't their own fault. Again, think of a cell phone dispute when each side is 100% convinced the other is to blame--those commonly become continuation-of-service and billing disputes as well.

And of course I never said customers would "catch hell" for charge-backs--what I said, and it's true, is that some companies track particularly bogus ones (i.e., charge-backs not as a last resort), and vary their desire for you as a customer accordingly. It costs money to process these things (it's typically a manual process), and no company likes customers who needlessly cost them money, not compared to similar customers who don't anyway.

There's plenty more that's mistaken in your brief comments. You're continuously mischaracterizing the history of the situation and what I've written, and that makes serious replies difficult and perhaps pointless.

 

[iwearnosox]

I still have a pending $50 reversal in my paypal account for a setup that never occured for CW on 5/30. A refund in a week? Good luck.

Here's Shawn's page on fat gay guys if you're bored. If you're into daddy types Jean-Pierre might be just the ticket.

Link to the main page.

Here's a dated snapshot of the man himself.

Here's the whole team working around the clock to get your site up and working, maybe?

Everybody deserves a vacation, no?

HUGGGGGGGGSSSS and HOWWWLLLSSS to ya'll!

oui!

 

[Escalade]

I had never heard of Cyberwings until I saw this thread... and, if you all excuse my bluntness, I must say that you all that signed on with them have learned two lessons that most learn around the age of 8 (that?s when I learned it, anyways... ever send for anything advertised in comic books? X-ray specks my a$$... ?nuf said), and that is; ?you get exactly what you pay for? and ?if it sounds to good to be true.... it probably is!?

There?s nothing wrong with wanting to get a good deal, but a good deal means the provider is making enough money to insure their future... hosting for 1/10 (or less) of what others are charging doesn?t sound like a business plan with a long-term success rate! Granted there is economy in numbers, but only to a point... and once you reach that point, it?s a quick downhill slide.

Remember, you can?t drive a Roll Royce on a Chevy budget.

 

[BarneyFife]

You know this guy is a crook when he goes by the name of "CEO-Shawn". Like we are supposed to be impressed LOL