NOT HOT: newegg now ships UPS by default

[dragger]

Originally posted by: neweggvp
Thanks for the feedback, the shipping charge for small items is something we are working on to improve. I hope we can have something better soon.

From a customer who's dealt with you since the very beginning, this is the reason I most often buy from other sources now. I just received an order which included some Cat 6 cables. I bought the two I needed (still paid more for shipping for the pair than I did for the items themselves) but would have stocked up if you had a fair shipping rate.

I mean, in the same order I bought a video card along with a DVD drive. There's no way it's going to cost you an additional $4 per cable to throw them in the box. Had I ordered 10 of your cables, you would have charged me $49.99 additional shipping for something that weighs a couple of pounds. That's just crazy and has to be hurting your business. I can ship a large chainsaw cross country for that.

So you've placed your company in a strange position -- If I only need a single thing, you offer the best place to buy. If I want to spend a lot more money on multiples, I can't afford to shop with you.

 

[ZYFER]

The one thing I do like about Newegg is the images of products, that is one thing they do take the cake on, no other resellers provide images like that, heck its hard to get that much preview in retail stores. The important thing is the shipping costs as mentioned previously, regardless of how many items you get, you are charged the same shipping cost for each item whether you buy 1 or 100.

As I shop for parts for customers, I need the best price, I compare everything, including shipping costs, I almost always see Zipzoomfly have items for less, they have been completely reliable for me, though Newegg does win with overall selection. Ease of use for the site is also important, the annoying part is looking for notebook optical drives, there is no choice specifically in the search for those, so you must hunt through all the desktop drives to find them.

For small items like cables and fans, the shipping is ridiculous, so I must skip newegg in this case, and buy in bulk from svc instead, as newegg faills to hold up in this regard.

 

[daveshel]

Originally posted by: neweggvp
Cherrytwist,

Thanks for your input, and not being happy is what im looking for. I want to hear the problems that Newegg needs to fix.

If I may elaborate on one point - we are not avoiding any hit, we still offer fedex, just at the rates they set. What happened was their 3 day air service needed adjustment, we fought it tooth and nail but in the end they raised prices signifcantly on that portion. That is why we wanted to offer another solution that is more affordable. You can still choose fedex, but it will cost more. We are not making any additional profit on fedex compared to before.

So you are making some profit on shipping? Cherrytwist hit the nail on the head: the bottom line is more important than customer satisfaction. The good customer service and free fedex from the old days were just the loss leader that got us in the door, but once you got us in there, you turned your back on us. And in the long run, that is going to have a negative impact on your bottom line.

 

[Trikat]

Originally posted by: daveshel

Originally posted by: neweggvp
Cherrytwist,

Thanks for your input, and not being happy is what im looking for. I want to hear the problems that Newegg needs to fix.

If I may elaborate on one point - we are not avoiding any hit, we still offer fedex, just at the rates they set. What happened was their 3 day air service needed adjustment, we fought it tooth and nail but in the end they raised prices signifcantly on that portion. That is why we wanted to offer another solution that is more affordable. You can still choose fedex, but it will cost more. We are not making any additional profit on fedex compared to before.

So you are making some profit on shipping? Cherrytwist hit the nail on the head: the bottom line is more important than customer satisfaction. The good customer service and free fedex from the old days were just the loss leader that got us in the door, but once you got us in there, you turned your back on us. And in the long run, that is going to have a negative impact on your bottom line.

That is normal business practice, but the FedEx rate hike is too much.
I know FedEx has reported some higher rates over the past months/years, but that not much. I'm guessing since they are offering UPS as a carrier, FedEx is giving Newegg a smaller deal on FedEx shipping.
Business might fall a little for Newegg, but less tech savy/edumicated people will still shop at Newegg.
Smart people shop around for better prices and better services.

 

[TourGuide]

I know many here appreciate your coming in and answering questions for us. Let me offer you some feedback regarding UPS in my area. I've had such AWEFUL experiences with UPS at my location that I won't shop online with any retailer who ships through them. Given your situation I can understand your choice, but being someone who has sent your company thousands of dollars in business over the years I have to say this will likely change in the future. I'll be forced to look elsewhere for my needs if the egg isn't cost competitive on items that meet my needs and shipping requirements.

Many thanks to you and your company for offering excellent service and products in the past, but I am afraid we will be doing much less business in the future.

Originally posted by: neweggvp
This is the VP of Newegg.

Its been a while since I have been able to chat and I thought i would try to reply once in a while like before.

First let me thank you all for your wonderful support and patience. Newegg has never been perfect and we do appreciate all your candid feedback. Whether you realize it or not, we do read AT often to improve our company. For that we truly thank you.

I know there are a lot of questions and I cannot promise to answer them all; but I will try to shed some light when I can. Lets get to it then:

UPS. The reason why we had to offer UPS was because Fedex raised our rates. Our policy as a company is to do our best to offer the best choices and best price to our customers. UPS was willing to offer rates that would help keep the shipping costs for customers similar to what Fedex used to be. We still are great partners with Fedex, but we have to respect their decision to change rates. We realize that there were several issues that needed to be ironed out with UPS, and believe me we are working round the clock to fix them.

I hope that helps to shed some light on the UPS situation and again I thank you for your patience as we improve our operations.

Our desire has always been to provide the best experience possible for all of you. This is a tough industry but we promise to do our best. We can't please everyone, but your feedback has always been instrumental in making Newegg better.

Best Regards,

Newegg.com

 

[TicoAz]

Off topic Kinda.... Not about Newegg but UPS....

I hate UPS. I was waiting for a package for my son and UPS "forgot" to deliver it yesterday.....

Dec 23, 2005
8:53 P.M.


TUCSON, AZ, US


THE PACKAGE WAS MISSED AT THE UPS FACILITY, UPS WILL DELIVER ON THE NEXT BUSINESS DAY
1:44 A.M.

TUCSON, AZ, US

OUT FOR DELIVERY
Dec 22, 2005
9:30 P.M.


TUCSON, AZ, US


ARRIVAL SCAN
Dec 20, 2005
9:51 A.M.


HODGKINS, IL, US


DEPARTURE SCAN
4:33 A.M.

HODGKINS, IL, US

ORIGIN SCAN
Dec 18, 2005
3:30 A.M.


US


BILLING INFORMATION RECEIVED

 

[neweggvp]

Originally posted by: cubby1223
There are some people who love UPS, there are some who hate UPS. There are some people who love FedEx, there are some who hate FedEx. Why can't people just be happy with being able to select the one they prefer? And if FedEx is more expensive, blame FedEx, not Newegg. This has become a repetative complaint here & in off-topic, when it shouldn't be.


And if this really is the vp of Newegg, what happened to all the gifts you used to have? I've got the t-shirts, business card holders, pens, calculator, thanksgiving & christmas glass sculptures, hat, & more that I can't think of right now. There hasn't been anything offered except for the case stickers since like the spring, when the orange & grey t-shirts were offered.

Ah yes, the gifts. I often wondered if you guys really liked the gifts. I am already working on getting more gifts ready for 2006!

 

[neweggvp]

Originally posted by: eplebnista

Originally posted by: ZYFER
For me, delivery has been good for both, always on time, etc. its just the handling of packages which is the difference, in my opinion. USPS handles packages better then UPS.

Also a second note, Newegg ships things like printers in the actual box, how about dropping it in a seperate box? so that the shipper don't ruin the box of the original product. Plus, add the fact if UPS leaves it at the door, people will know what the package is, this increases likelihood of theft.

I'd like see that also for other fragile items such as LCD monitors(as NE's return policy is very strict on them), and ATX cases among others. I witnessed first hand my UPS driver throw an HP All-in-One printer(in its original retail box, that I ordered from NE)about three feet from the back of the truck to the area next to the door at the front of the vehicle when he was gathering up the packages that were being delivered(three boxes in all). Luckily the printer has been working fine, although the styrofoam was broken into several pieces when I opened the box. I would shop at ZZF more than I do, but they seem to be out of stock on the parts I am interested in ordering just about everytime I need to order them. I would even be willing to spend a few dollars more for double boxing, if it was given as an option on some items(similar to what Directron.com and Amamax.com does for ATX cases).

Eggcellent point. We will continue to extend a high level of customer service in case any customer gets a DOA. And thanks for the double box idea, that project is currently under way as well. We need to work out the logistics part, but i hope to have it ready in 2006.

 

[neweggvp]

Originally posted by: dragger

Originally posted by: neweggvp
Thanks for the feedback, the shipping charge for small items is something we are working on to improve. I hope we can have something better soon.

From a customer who's dealt with you since the very beginning, this is the reason I most often buy from other sources now. I just received an order which included some Cat 6 cables. I bought the two I needed (still paid more for shipping for the pair than I did for the items themselves) but would have stocked up if you had a fair shipping rate.

I mean, in the same order I bought a video card along with a DVD drive. There's no way it's going to cost you an additional $4 per cable to throw them in the box. Had I ordered 10 of your cables, you would have charged me $49.99 additional shipping for something that weighs a couple of pounds. That's just crazy and has to be hurting your business. I can ship a large chainsaw cross country for that.

So you've placed your company in a strange position -- If I only need a single thing, you offer the best place to buy. If I want to spend a lot more money on multiples, I can't afford to shop with you.

You are correct and i dont blame you for shopping elsewhere when that situation occurs. Of course I cant guarantee you would find better service elsewhere. But this problem has been on our minds for a while. We are re-working our logistics program to help improve this issue. Thanks for the feedback and I hope we can win your business back!

 

[neweggvp]

Originally posted by: daveshel

Originally posted by: neweggvp
Cherrytwist,

Thanks for your input, and not being happy is what im looking for. I want to hear the problems that Newegg needs to fix.

If I may elaborate on one point - we are not avoiding any hit, we still offer fedex, just at the rates they set. What happened was their 3 day air service needed adjustment, we fought it tooth and nail but in the end they raised prices signifcantly on that portion. That is why we wanted to offer another solution that is more affordable. You can still choose fedex, but it will cost more. We are not making any additional profit on fedex compared to before.

So you are making some profit on shipping? Cherrytwist hit the nail on the head: the bottom line is more important than customer satisfaction. The good customer service and free fedex from the old days were just the loss leader that got us in the door, but once you got us in there, you turned your back on us. And in the long run, that is going to have a negative impact on your bottom line.

The truth is shipping is not an area where we make profit. We extend the rates to customers, and a very small markup to cover the logistics costs. In order to get products out as quickly as we can, we dont rely upon third party warehouses, 99% of the time we must rely upon our own warehousing facilities. We dont charge extra fees like handling etc ... so bottom line is, we are extending every savings possible to the customer. I just never want to be in a position where we cant cover our costs and our shipping and customer service begins to suffer. In the long run, its worse off for the customer. So no, we dont make bank on shipping.

 

[neweggvp]

Originally posted by: Trikat

Originally posted by: daveshel

Originally posted by: neweggvp
Cherrytwist,

Thanks for your input, and not being happy is what im looking for. I want to hear the problems that Newegg needs to fix.

If I may elaborate on one point - we are not avoiding any hit, we still offer fedex, just at the rates they set. What happened was their 3 day air service needed adjustment, we fought it tooth and nail but in the end they raised prices signifcantly on that portion. That is why we wanted to offer another solution that is more affordable. You can still choose fedex, but it will cost more. We are not making any additional profit on fedex compared to before.

So you are making some profit on shipping? Cherrytwist hit the nail on the head: the bottom line is more important than customer satisfaction. The good customer service and free fedex from the old days were just the loss leader that got us in the door, but once you got us in there, you turned your back on us. And in the long run, that is going to have a negative impact on your bottom line.

That is normal business practice, but the FedEx rate hike is too much.
I know FedEx has reported some higher rates over the past months/years, but that not much. I'm guessing since they are offering UPS as a carrier, FedEx is giving Newegg a smaller deal on FedEx shipping.
Business might fall a little for Newegg, but less tech savy/edumicated people will still shop at Newegg.
Smart people shop around for better prices and better services.

Thanks for the comments. Not only are the rates higher, its also a matter of volume. Since most customers are opting for UPS because of the more affordable rates, fedex isnt going to get as much business and therefore its a double whammy as rates are not in the high volume category which is lower.

 

[neweggvp]

Originally posted by: TourGuide
I know many here appreciate your coming in and answering questions for us. Let me offer you some feedback regarding UPS in my area. I've had such AWEFUL experiences with UPS at my location that I won't shop online with any retailer who ships through them. Given your situation I can understand your choice, but being someone who has sent your company thousands of dollars in business over the years I have to say this will likely change in the future. I'll be forced to look elsewhere for my needs if the egg isn't cost competitive on items that meet my needs and shipping requirements.

Many thanks to you and your company for offering excellent service and products in the past, but I am afraid we will be doing much less business in the future.

Originally posted by: neweggvp
This is the VP of Newegg.

Its been a while since I have been able to chat and I thought i would try to reply once in a while like before.

First let me thank you all for your wonderful support and patience. Newegg has never been perfect and we do appreciate all your candid feedback. Whether you realize it or not, we do read AT often to improve our company. For that we truly thank you.

I know there are a lot of questions and I cannot promise to answer them all; but I will try to shed some light when I can. Lets get to it then:

UPS. The reason why we had to offer UPS was because Fedex raised our rates. Our policy as a company is to do our best to offer the best choices and best price to our customers. UPS was willing to offer rates that would help keep the shipping costs for customers similar to what Fedex used to be. We still are great partners with Fedex, but we have to respect their decision to change rates. We realize that there were several issues that needed to be ironed out with UPS, and believe me we are working round the clock to fix them.

I hope that helps to shed some light on the UPS situation and again I thank you for your patience as we improve our operations.

Our desire has always been to provide the best experience possible for all of you. This is a tough industry but we promise to do our best. We can't please everyone, but your feedback has always been instrumental in making Newegg better.

Best Regards,

Newegg.com

Thanks for your honesty. As a consumer myself, I dont blame you. But I will bust my butt to try and earn your business back. Im working with Fedex to try and make some improvements.

 

[ZYFER]

Well... I can't see how you are working on the logistics on shipping an item inside a box then the original retail box. I mean, this is a simple process, you put it in the box, add packing peanuts and the packing slip, then you tape the box. How hard is that? Where are the logistics you speak of? Its a simple process, one Newegg has been doing for many items, its just a bigger box.

 

[mrSHEiK124]

Hey NewEgg VP, listen up, you've just lost a loyal customer.
I've probably ordered upwards of $20k in goods from newegg over the past year and a half, and for the most part, I've been happy, but a recent course of events has pushed me over to ZZF.
November 25th, 8 PM: I place an order of $7100 for some office computers and a server, I choose UPS 2nd Day shipping.
November 26th, 27th, and 28th: I recieve tracking numbers by email for the packages.
Remainder of the week of the 28th: I recieve seemingly all the packages, an Antec case's package arrived OPEN, UPS does not know how to handle computer hardware.
Week of December the 5th: I realize that the last package, "shipped" from Memphis, TN, still has not arrived. I can find no tracking number for the package, in my email inbox, or at NewEgg.com
Week of the 12th: Now I'm getting pissed. I call NewEgg multiple times only to be greeted by the standard busy ring, beepbeepbeepbeep. I have a $7000 dollar office setup waiting because I don't have floppy drives. I send an email only to get a canned response asking me why my packages arrived damaged, nice.... Someone actually picked up on Tuesday, only to tell me that the TN warehouse is having problems, and that my shipping has been upgraded to Next Day. He says I should have the packages in my hands by the end of the week.
Week of the 19th: Same deal, call, get busy ring. Someone picked up on the 20th, and agreed to put an RMA through for the items so I could get a refund to the credit card, only after I threatened to raise a dispute with Bank of America.

Cliff Notes:
NewEgg took 4 weeks just to tell me where my stuff was.
ZipZoomFly now ships 2day FedEx by default.
ZipZoomFly has a new customer.

 

[deejayshakur]

UPS lost a tablet PC i purchased nearly 3 weeks ago.

granted, i didn't order from newegg (because i wanted a CTO). but from reading this thread, UPS seriously needs to be investigated. like now.

 

[GreggyD]

NeweggVP...I appreciate your presence here and your willingness to listen. I've been a customer since near the beginning (99 or 2000) and have noticed another drastic change.

Back then and a couple years after, I could place an order and it would ALWAYS ship THAT DAY/NIGHT. Even if the order was at 5 or 6 pm EST it would still ship the same day.

Today, it's a rarity for my order to ship the same day, even if I ordered early in the morning. The order is always sent the next day. I know you have the $2.99 quick ship option, but I find this to be insulting and non-reliable, especially since it is still not guaranteed to ship the same day. If customer service is your focus, you need to get back to shipping the same day on nearly all orders and drop the $2.99 option. Establishing a posted cutoff time is fair, but this really needs to be implemented.

 

[gtd2000]

I ordered some transcend DDR2 memory for my laptop from Newegg and it was shipped via UPS. I ordered the RAM well ahead of time as I am generally overseas - anyhow I arrived back in the USA and there was no sign of the package.

I let a few days go by and then decided to check the tracking option via the email link.

Hmm...according to UPS, the package was delivered the day before I arrived home.

Well My GF was at home that day and nobody knocked on the door/rang the bell/shouted UPS delivery!, or left anything outside.

A few calls to UPS (with that useless telephone system that does not give the option to speak to a human to ask WTF is my package then?) and I just keep getting the message that my parcel was delivered and have a nice day :|

Well, I tired of that pretty quickly and got on the phone to Newegg who took care of the whole matter very quickly and efficiently. They submitted the claim and said I would receive the item within a couple of weeks.

The parcel did arrive a couple of weeks later via Fedex (Hooray!!!) in perfect condition, however, I then missed out on my $10 rebate as my order was over 14 days old...

Now that I've been overseas again for 2 weeks UPS keeps calling up to ask if I have received the package...this is a month after it was reported missing!!!

This is not the first time that UPS has pi$$ed me off - I've had several experiences where they said they would deliver a package and do not turn up - in some instances they left a yellow note saying they had tried to delivered on 3 occasions and were now returning the goods to the sender...even although they have never been to the house before??

I'd say to Newegg - stick with Fedex they have the superior service from my experience (100% success rate).

 

[neweggvp]

Originally posted by: sheik124
Hey NewEgg VP, listen up, you've just lost a loyal customer.
I've probably ordered upwards of $20k in goods from newegg over the past year and a half, and for the most part, I've been happy, but a recent course of events has pushed me over to ZZF.
November 25th, 8 PM: I place an order of $7100 for some office computers and a server, I choose UPS 2nd Day shipping.
November 26th, 27th, and 28th: I recieve tracking numbers by email for the packages.
Remainder of the week of the 28th: I recieve seemingly all the packages, an Antec case's package arrived OPEN, UPS does not know how to handle computer hardware.
Week of December the 5th: I realize that the last package, "shipped" from Memphis, TN, still has not arrived. I can find no tracking number for the package, in my email inbox, or at NewEgg.com
Week of the 12th: Now I'm getting pissed. I call NewEgg multiple times only to be greeted by the standard busy ring, beepbeepbeepbeep. I have a $7000 dollar office setup waiting because I don't have floppy drives. I send an email only to get a canned response asking me why my packages arrived damaged, nice.... Someone actually picked up on Tuesday, only to tell me that the TN warehouse is having problems, and that my shipping has been upgraded to Next Day. He says I should have the packages in my hands by the end of the week.
Week of the 19th: Same deal, call, get busy ring. Someone picked up on the 20th, and agreed to put an RMA through for the items so I could get a refund to the credit card, only after I threatened to raise a dispute with Bank of America.

Cliff Notes:
NewEgg took 4 weeks just to tell me where my stuff was.
ZipZoomFly now ships 2day FedEx by default.
ZipZoomFly has a new customer.

Im sorry to hear of your poor experience. You have a private message.

 

[neweggvp]

Originally posted by: ZYFER
Well... I can't see how you are working on the logistics on shipping an item inside a box then the original retail box. I mean, this is a simple process, you put it in the box, add packing peanuts and the packing slip, then you tape the box. How hard is that? Where are the logistics you speak of? Its a simple process, one Newegg has been doing for many items, its just a bigger box.

Unfortunately its not as simple as you may think. When you have tens of thousands of skus, each of different sizes and weights, oem and retail, and combine those items into one package, courier rates are not based on box size alone. In fact, you must consider not only mass weight, but dimensional size weights. We have new logistics personnel hired with better expertese than I have to try and improve this issue. Thanks for your feedback, I appreciate it!

 

[neweggvp]

Originally posted by: GreggyD
NeweggVP...I appreciate your presence here and your willingness to listen. I've been a customer since near the beginning (99 or 2000) and have noticed another drastic change.

Back then and a couple years after, I could place an order and it would ALWAYS ship THAT DAY/NIGHT. Even if the order was at 5 or 6 pm EST it would still ship the same day.

Today, it's a rarity for my order to ship the same day, even if I ordered early in the morning. The order is always sent the next day. I know you have the $2.99 quick ship option, but I find this to be insulting and non-reliable, especially since it is still not guaranteed to ship the same day. If customer service is your focus, you need to get back to shipping the same day on nearly all orders and drop the $2.99 option. Establishing a posted cutoff time is fair, but this really needs to be implemented.

I agree with you 100%. We have just opened a new warehouse facility to deal with the increase in volume so we can get back to shipping most orders same day. And by the way, if we dont get your rush order out in time, we dont charge the $2.99. I feel comfortable with the added capacity that our optimization techniques can get us back to shipping orders same day very soon. Trust me when I say that everyone at Newegg loses sleep over issues like these, and we are working hard to maintain that level of service no matter how much we grow. But the honest truth is we are experiencing growing pains, and its no excuse because the customer should never suffer. I think 2006 will be a much better year for Newegg and our customers.

 

[neweggvp]

Originally posted by: gtd2000
I ordered some transcend DDR2 memory for my laptop from Newegg and it was shipped via UPS. I ordered the RAM well ahead of time as I am generally overseas - anyhow I arrived back in the USA and there was no sign of the package.

I let a few days go by and then decided to check the tracking option via the email link.

Hmm...according to UPS, the package was delivered the day before I arrived home.

Well My GF was at home that day and nobody knocked on the door/rang the bell/shouted UPS delivery!, or left anything outside.

A few calls to UPS (with that useless telephone system that does not give the option to speak to a human to ask WTF is my package then?) and I just keep getting the message that my parcel was delivered and have a nice day :|

Well, I tired of that pretty quickly and got on the phone to Newegg who took care of the whole matter very quickly and efficiently. They submitted the claim and said I would receive the item within a couple of weeks.

The parcel did arrive a couple of weeks later via Fedex (Hooray!!!) in perfect condition, however, I then missed out on my $10 rebate as my order was over 14 days old...

Now that I've been overseas again for 2 weeks UPS keeps calling up to ask if I have received the package...this is a month after it was reported missing!!!

This is not the first time that UPS has pi$$ed me off - I've had several experiences where they said they would deliver a package and do not turn up - in some instances they left a yellow note saying they had tried to delivered on 3 occasions and were now returning the goods to the sender...even although they have never been to the house before??

I'd say to Newegg - stick with Fedex they have the superior service from my experience (100% success rate).

you have a private message.

 

[quangdaika]

FedEx is better than UPS IMO. They always come 1 day earlier than expected.

 

[nRollo]

I am REALLY glad to see this thread here!

I have been using newegg for years for both home and business, but I am actively trying to avoid them now due to the crappy UPS service!

In the past, whenever I'd order something from newegg and request Fedex Saver, I'd always get my order in two days, three tops.

My last two weekend orders from newegg with the hated UPS? FOUR WORKING DAYS!!! :|

I contacted UPS about this and they say, "We get it on a Monday, three days after that, you get it. It's three day select."

What kind of bullshit is that?! Then they ask if there's anything else they can do, so I tell them,"Yes, learn from your competitor who does your job twice as well".

I used to ONLY order from newegg, my last two orders went to other vendors. I notice ZZF does free Fedex, it looks like they'll be my new home.

Newegg should be ASHAMED.

BTW- IMO this should be on every forum on the web, with a request to boycott newegg. It's the only way we'll ever see change.

 

[nRollo]

BTW-
Zipzoomfly has competitive pricing to newegg and offers free fedex second day air.

I guess FedEx didn't "raise their rates"?

 

[Zap]

Freebies like tshirts and non-functional pens were okay.

FedEx vs UPS... some like one, some the other.

Same day to shipper? Nice, but an extra day doesn't kill anyone except the impatient.

Pricing? Someone's always willing to sell for a few pennies less.

The thing I don't like about Newegg is how many items are "manufacturer's warranty only." Some manufacturers are such a pain to deal with while others really don't want end users calling them up. I originally started buying from Newegg because I knew that anything at all that I get there will have a whole year warranty through them. No longer. The last straw was a brand new ECS board (yeah yeah, ECS...) that was DOA. Newegg site says "manufacturer's warranty only" and ECS said "take to vendor, or send us $25 handling fee." I had to argue with CS at Newegg to get an RMA that didn't cost me more than shipping.

Thanks for the great service back in the day, Newegg. My $150,000+ spent with you was worth it while it lasted.

These days with no one company being any better than the next for warranty, I'm pretty brutal about overall lowest shipped cost.