NOT HOT: newegg now ships UPS by default

[dahunan]

I recently paid for rush processing and overnight shipping.. ..since I was already spending so much.. I MADE THE MISTAKE OF CHOOSING UPS for the overnight.. GUESS WHAT.. they didn't get the order out and it took two days even though I paid for overnight - just a bad taste in my mouth since it was going to my best friend/ex GF


>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> MY MONEY NOW GOES TO ZIPZOOMFLY -- WHY try to fix what isn't broken... <<<<<

FEDEX HELPED MAKE NEWEGG GREAT .. now you fvck over FedEx and your customers by bringing in an inferior shipper.. not smart at all

 

[nRollo]

Posted at HardOCP in the holiday spirit of forcing my (ex)favorite vendor to go back to a reasonable method of shipping.

I've already told others at the software firm I work at the deal with this, I'm hoping word of mouth and attrition of business will put newegg back with FedEx.

I'd rather pay more money at local PC shops or big box than wait four freaking days to get something. :|

 

[nRollo]

Originally posted by: dahunan
I recently paid for rush processing and overnight shipping.. ..since I was already spending so much.. I MADE THE MISTAKE OF CHOOSING UPS for the overnight.. GUESS WHAT.. they didn't get the order out and it took two days even though I paid for overnight - just a bad taste in my mouth since it was going to my best friend/ex GF


>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> MY MONEY NOW GOES TO ZIPZOOMFLY -- WHY try to fix what isn't broken... <<<<<

FEDEX HELPED MAKE NEWEGG GREAT .. now you fvck over FedEx and your customers by bringing in an inferior shipper.. not smart at all

Dude- it IS "overnight"- newegg gives it to UPs. The next day they drive it around to places nowhere near your home, then overnight they get it to you! Make sense?

UPS reminds me of those damn airport shuttle vans- they take the long way and make lots of stops.

They have one business model, FedEx has another. Only difference is you suffer for UPSs model.

 

[nRollo]

BTW- I don't care about the hats, stickers, and tshirts I've received. I want merchandise in my hand as close to the day I paid for it as possible, not to advertise vendors for free. I'll give them word of mouth if their service is good.

 

[kyuubi]

With UPS theres no such thing as to much tape or to much padding. As long as newegg keeps padding well and uses enough tape I don't mind as much.

My experience with Fedex has been excellent. My packages have always arrived a day or two early and in the mornings. The condition of my packages as long as I can remember have always arrived as if they had just been packaged.

UPS arrives on the date they post however. Rarely do I recieve anything a little early. Although I guess thats not much to complain about, I mean you pay to get it in 3 days or however long, as long it arrives on time right? Being early is just a bonus.

The one thing that is horrible about UPS is the condition their packages arrive in. Sometimes arriving as if it had been thrown out of a moving car, then run over.

I work for UPS so I know what a typical box might go through on a given day.

Ever gotten a box with shoe prints on them? Boxes frequently get stepped on. When theres a jam from the truck to the people up top sorting the boxes down, they have to walk over the boxes and stomp on them until the jam breaks. Or if a truck is over flowing with boxes and the boxes are falling off the rollers onto the floor, the only way help can get inside is to step over the boxes first.

If its raining outside your packages might get wet because there are leaks inside the trailers, and even if you tell them about it they don't actually do anything.

Sometimes boxes are dropped from about ~20ft, I almost had one hit me before.

Boxes will sometimes not be loaded neatly into trucks, instead just thrown into piles by loaders if time is short.

Sometimes a loader will kick a box back and forth like hockey inside a truck. Or two will pass one back and forth like a football.

Then you get the smart loaders who'll stack 60lb boxes on top of a 10 pound box and wonder why their wall collapsed.

Of course this is just from observations in my Hub, not saying it is or isn't like this in all of them.

Maybe Fedex can afford to take better care of peoples packaging because they get less volume? Or maybe I've just been lucky all these years.

Even on the news they did a survey of five large metropolitan areas between UPS, FedEx, DHL, USPS, and FedEx comes out #1 in service, pricing, and quality.

I'll probably start looking at the return lables to see if any newegg packages happen to pass by my belt.

Thats why I suggest to people they shouldn't use UPS. Plus less work for me XD

 

[Absolute0]

For me, UPS always takes a couple days longer and is less reliable in general. The online tracking seems much more delayed and sometimes doesn't update for days. Oh, and UPS seems to come around 4:30 PM. Fedex gets my stuff to me earlier than expected, and their online tracking is always accurate and updated. I'm pretty pissed off about the change because it's obvious that this isn't a step up, it's a step down.

I have another horror story to share about UPS. A few years ago (before i even knew how to build) i ordered a computer for a birthday present to myself. It was misdelivered and i ended up with someone else's computer. It took them over a week to figure out what had happened and get me my computer back.

 

[intogamer]

Newegg didn't do their homework about UPS

Newegg lost this round

 

[neweggvp]

Originally posted by: Rollo
Posted at HardOCP in the holiday spirit of forcing my (ex)favorite vendor to go back to a reasonable method of shipping.

I've already told others at the software firm I work at the deal with this, I'm hoping word of mouth and attrition of business will put newegg back with FedEx.

I'd rather pay more money at local PC shops or big box than wait four freaking days to get something. :|

Rollo,

I appreciate your honest and passionate feedaback. Believe me when I say that I am not happy about Fedex's decision to change our arrangement. it affects both of us. I did mention previously that I am working diligently with Fedex to see how we can bring Fedex back like before. BUT I still believe that more choices are better for customers. While some customers experience with UPS is not as good as Fedex, I used to get plenty of angry feedback from customers who wanted UPS (when we only had Fedex as an option). I also get alot of praise for the additional offering of UPS from customers. So in the end, my goal is to make both UPS and Fedex viable solutions for customers to choose which they prefer.

 

[dahunan]

FWIW

Put FedEx as the default option and then allow users to pick the slower and less professional option of UPS 2nd

FedEX quality and speed are what helped put Newegg at the top

 

[intogamer]

Originally posted by: neweggvp

Originally posted by: Rollo
Posted at HardOCP in the holiday spirit of forcing my (ex)favorite vendor to go back to a reasonable method of shipping.

I've already told others at the software firm I work at the deal with this, I'm hoping word of mouth and attrition of business will put newegg back with FedEx.

I'd rather pay more money at local PC shops or big box than wait four freaking days to get something. :|

Rollo,

I appreciate your honest and passionate feedaback. Believe me when I say that I am not happy about Fedex's decision to change our arrangement. it affects both of us. I did mention previously that I am working diligently with Fedex to see how we can bring Fedex back like before. BUT I still believe that more choices are better for customers. While some customers experience with UPS is not as good as Fedex, I used to get plenty of angry feedback from customers who wanted UPS (when we only had Fedex as an option). I also get alot of praise for the additional offering of UPS from customers. So in the end, my goal is to make both UPS and Fedex viable solutions for customers to choose which they prefer.

We should have UPS 3 Days and fedex saver to choose, like before Egg switched to UPS

 

[Rickten]

I have a question, when I first started ordering from newegg few years ago I remember ordering in the afternoon and the very next day receiving my package. I live in so cal and it was always shipped from a location in socal. The last three orders I've placed have come all the way from new jersey. I have ordered VERY popular items. Benq 1640, corsair 2x512mb, logitech optical mouse, dlink wireless router. I can understand that possibly certain items are only stocked at certain locations but it amazes me that in three seperate instances with very popular items my order would only be filled from New Jersey. THus the fact my order must be shipped across the country only adds to my headaches with UPS who in ALL three instances took 5+ business days to get it to my house with the package being lost on one occasion, using a three day shipping option. I now shop else where.

 

[nRollo]

Originally posted by: neweggvp

Originally posted by: Rollo
Posted at HardOCP in the holiday spirit of forcing my (ex)favorite vendor to go back to a reasonable method of shipping.

I've already told others at the software firm I work at the deal with this, I'm hoping word of mouth and attrition of business will put newegg back with FedEx.

I'd rather pay more money at local PC shops or big box than wait four freaking days to get something. :|

Rollo,

I appreciate your honest and passionate feedaback. Believe me when I say that I am not happy about Fedex's decision to change our arrangement. it affects both of us. I did mention previously that I am working diligently with Fedex to see how we can bring Fedex back like before. BUT I still believe that more choices are better for customers. While some customers experience with UPS is not as good as Fedex, I used to get plenty of angry feedback from customers who wanted UPS (when we only had Fedex as an option). I also get alot of praise for the additional offering of UPS from customers. So in the end, my goal is to make both UPS and Fedex viable solutions for customers to choose which they prefer.

While I can appreciate your position if FedEx is not offering you the rate they used to, I'm left wondering "Why?".

ZipZoomFly's deal with them seems no different, and I would guess they are a smaller e-tailer than you.

Could it be Fed-Ex changed their rates when you no longer gave them your business exclusively?

I think by what we see in this thread, the vast majority of this sample obviously feels like they've been damaged by this decision.

I was such a believer in your firm that not only did I use you exclusively for years without bothering to price shop; I recommended you to friends and associates, posted 100s of links to your pricing, and on one occasion made you aware of a person defrauding you through a misrepresented RMA. (which resulted in you denying his claim and saving money)

You built that kind of loyalty through what your business was. I won't even shop at your site anymore because of what your business is. IMO, you will never see the business and client loyalty you used to enjoy offering UPS as your primary shipper.

The main downside of shopping online is the delay between purchase and possession. UPS's four day delivery time on "3 Day Select" is a joke.

There's an old saying "The business was yours to lose" and that definitely applies here.

My last two purchases came from ClubIT and ZZF, they both performed flawlessly and offered cheap/better FedEx. So why should I ever buy from you again? No reason I can think of?

Were I you, I would have polled my customers with an e-mail before letting UPS in your door, and kicking your customers out.

I'm just one voice, but the advertising and support I used to give you will now go to your competitors.

 

[Absolute0]

after reading more of neweggvp's posts, i think he really does care and he's doing his best. he doesnt' want to lose customers. I'm cutting the egg some slack; the switch to UPS is most unfortunate but i have hopes that a resolution can be reached. I'll keep shopping newegg and recommending newegg, but i'd really appreciate it if i could see Fedex as the standard again. I feel much safer when an important package is coming via Fedex vs. UPS.

 

[nRollo]

Originally posted by: Absolute0
after reading more of neweggvp's posts, i think he really does care and he's doing his best. he doesnt' want to lose customers. I'm cutting the egg some slack; the switch to UPS is most unfortunate but i have hopes that a resolution can be reached. I'll keep shopping newegg and recommending newegg, but i'd really appreciate it if i could see Fedex as the standard again. I feel much safer when an important package is coming via Fedex vs. UPS.

Why would you bother with newegg anymore?

Zipzoomfly offers great FedEx service, and their prices are as good or better than newegg.

Last stuff I bought this month:
$58 MX1000 at ZZF, free FedEx second day
$171 A8N SLI Premium, free FedEx second day

$65.95 MX1000 at newegg, with $4.99 "4 Day Select" UPS
Gee, I could have got it from the egg, and spent $12.94 more to get it 2 days slower!
$163 A8NSLI Premium, $6.99 "4 Day Select" UPS
This I actually did buy from the egg, because I was at work and didn't want to take the time to set up a new account. Woot! I saved $1.01 and got it 2 days slower! :roll:

I can't link the Taijo Yuden CDRs I bought 600 of from another vendor, newegg stopped carrying them after I started using them at work and got another corporation under our parent company doing the same. :roll:

The problem with stuff like this is that when you get people mad who used to count on you, they're your WORST advertising.

 

[uOpt]

I want to say one more thing about Newegg packaging and UPS package handling:

I never buy harddrives from Newegg anymore, because they are always amateurishly packaged.

That was bad enough with Fedex, but now with UPS that problems is twice as bad. I don't think many people deny that UPS is rougher with packages than any other carrier.

%%

[*] To be specific, Newegg just bubblewraps them and puts them in the box between these little foam pieces. Nothing prevents the harddrives from moving towards the edge of the box, where it is exposed to severe shock, as the corners of the harddrive have about a quarter of an inch polstering around them this way. Zipzoomfly has always shipped harddrives to me in these foam frames that are fixed, so that the drive cannot get close than about 1.5 inches to the outside. I can post photos if needed.

And yes I buy enough harddrives to judge, I build a new amost top-of-the-line RAID-5 every year.

 

[Greenman]

I always get great service from ups, and I've always done pretty well with newegg. To be honest, I've never cared who they ship with. If I need something ASAP I pay for overnight, other than that, I just don't sweat it.

 

[LordGestle]

Just to add my 2 cents.
UPS has a far better track history of delivering early compared to Fedex. My experience in Silicon Vally was the fedex locations will hold onto the package until the last possible day that the service ranges. UPS oftens delivers early and rarely waits until the last day.
Each city I'm sure differs and to judge a retailer by the shipping carrier is pretty lame.
Summary:
1: Pay for the faster service if you need it quicker.
2: If you paid for less and received it faster, consider it a bonus.
3: I myself go for the cheapest and as long as it arrives by the expected date I'm happy.

 

[nRollo]

Originally posted by: LordGestle
1: Pay for the faster service if you need it quicker.

Why would I do that? Zipzoomfly will send it to me 2 day air via FedEx for free, for less money. Why would I pay newegg more to get it slower? For the stickers and hats?

 

[Zap]

Originally posted by: Absolute0
For me, UPS always takes a couple days longer and is less reliable in general. The online tracking seems much more delayed and sometimes doesn't update for days. Oh, and UPS seems to come around 4:30 PM. Fedex gets my stuff to me earlier than expected, and their online tracking is always accurate and updated.

I think UPS has relatively timely tracking updates. I actually like the later UPS delivery times better because I'm more likely to be out and about (or at work if I were employed) at the usual time FedEx gets here. Both of them do ninja-style deliveries at my place unless shipper specifies signature only, so with FedEx stuff will sit outside until I get home.

Both companies have broken my stuff. However, the worst horror story recently for me has been UPS. Someone shipped me the whole box set for Last Exile (worth almost $200) and UPS held it in one of their hubs in Illinois for about 3 weeks... turns out they really busted the box up and basically didn't know what to do about it, so just shelved it until they were called. The shipping box was in shambles but luckily the contents survived. There were gaping holes in the outer box along with being smashed in a bit, and there was packaging tape all over it to hold it together.

Originally posted by: Rickten
I live in so cal and it was always shipped from a location in socal. The last three orders I've placed have come all the way from new jersey... in ALL three instances took 5+ business days to get it to my house... using a three day shipping option.

Now that is definately a problem that I've also encountered even when Newegg was using FedEx by default. In the past year lots of orders were coming from New Jersey to me in SoCal (when I used to live there) and it would take FedEx up to 4 business days to get those orders to me. Extremely annoying, and yes it happened with FedEx. FedEx Saver doesn't have a specified delivery date. I don't know if UPS 3 Day has a guarantee for residential - I know their Ground service doesn't, but if 3 Day does guarantee for residential deliveries then you are owed shipping costs.

Originally posted by: Rollo
In the past, whenever I'd order something from newegg and request Fedex Saver, I'd always get my order in two days, three tops.

My last two weekend orders from newegg with the hated UPS? FOUR WORKING DAYS!!! :|

I contacted UPS about this and they say, "We get it on a Monday, three days after that, you get it. It's three day select."

WTF, you're just being impatient. Here's how it works...

UPS has a great ground transportation network so unless it is overnight or second day, it goes on a truck, which is why it absolutely takes that many days.

FedEx has a great air transportation network (FedEx Ground sucks, what were they before, RPS or something and got bought by FedEx?). Using FedEx Saver means it goes on the same plane that the normal next day air goes on, only catch being that it isn't guaranteed to go on the same day plane. If plane is full and there are extra packages, the Saver ones are what gets left behind, not the next day ones. That's why often you'll get stuff next day. However, it definately IS possible to take longer to get stuff. I've had stuff take up to 3 days using FedEx Saver from Newegg's SoCal location. Those times were a combination of staying an extra day in LA and staying an extra day in the local depot. The times it took 2 days were if it was one or the other. However, about 80% of the time I got the stuff the day after FedEx got it from Newegg (which I've had take up to two days).

Originally posted by: LordGestle
Summary:
1: Pay for the faster service if you need it quicker.
2: If you paid for less and received it faster, consider it a bonus.
3: I myself go for the cheapest and as long as it arrives by the expected date I'm happy.

QFT.

Originally posted by: Rollo
Why would I do that? Zipzoomfly will send it to me 2 day air via FedEx for free, for less money. Why would I pay newegg more to get it slower? For the stickers and hats?

You're still choosing to pay for it, by choosing a different vendor (and in this case paying less).

Anyhoot, the bottom line is that many of us, myself included, now make our purchasing decisions based on... shopping rather than blindly buying from Newegg. As mentioned before, my decisions are based on price and warranty/RMA. Newegg's warranty/RMA service IMO has fallen, plus their prices are good for some things, not so good for others. One example is that Newegg has the Fortron FSP400-60GLN "Green" PSU for about $69 plus shipping while Ewiz (currently OOS and unlisted on site but they get more from time to time) sells these for $50.50 plus shipping.

 

[LordGestle]

Originally posted by: Rollo

Originally posted by: LordGestle
1: Pay for the faster service if you need it quicker.

Why would I do that? Zipzoomfly will send it to me 2 day air via FedEx for free, for less money. Why would I pay newegg more to get it slower? For the stickers and hats?

In this situation I would go zipzoomfly. The point is many of us shop for hotdeals, ie lowest price! So your saying if newegg carried that item for more money, but used fedex vs UPS, you would pay that premium? Many of us would not regardless of the carrier.

Originally posted by: Absolute0
Anyhoot, the bottom line is that many of us, myself included, now make our purchasing decisions based on... shopping rather than blindly buying from Newegg. As mentioned before, my decisions are based on price and warranty/RMA. Newegg's warranty/RMA service IMO has fallen, plus their prices are good for some things, not so good for others. One example is that Newegg has the Fortron FSP400-60GLN "Green" PSU for about $69 plus shipping while Ewiz (currently OOS and unlisted on site but they get more from time to time) sells these for $50.50 plus shipping.

Amen brother. Newegg.com WAS my place for PC stuff. Now I simply use froogle and go with a known vendor that has the combined cheapest price. If newegg comes up the cheapest, great. If not, well I'm not to concerned either. What I feel good about is knowing I bought the product at the overall cheapest price from a vendor that has possitive ratings.
Point is people will keep bumping this thread since they prefer Fedex. They have that right but equally someone can have the right to prefer a different vendor. Should they make a thread also?
Just Imagine:
NOT HOT: newegg does not ship USPS
NOT HOT: newegg does not ship DHL
NOT HOT: newegg does not ship Airbornexpress
and etc.

For people to keep bumping a thread over and over because they are upset, well I guess they have that right.
Equally though using the same mindset I find this thread "NOT HOT" because this is taking up valuable room in the hotdeals section

 

[tallman45]

The S/H rates are out of whack on many items. the weight of the item is not what determines the Shipping cost (which is how UPS, DHL, Fedex and USPS determine their costs)

For example they sell

OEM Floppy drives, S/H costs are $4, $4.25, $4.50 and $4.89 depending on which one you buy. Need a floppy Ribbon cable, that is $4.99, more than any floppy drive S/H

Linksys 10/100 cards cost $0.99, $2.99 or $4.99

Yet virtually any 1gb SD card is $4.81 and they weigh less than a floppy drive or a wireless PCI card

Canon Printer ink, the same model but different colors cost more to ship than others $2.25, $4.81, or $4.99. Does Cyan really weigh more than Magenta ???

 

[zxcvb]

I shipped fedex ground cheaper than ups to commerical locations, both fedex and ups find both well.

 

[nRollo]

Originally posted by: LordGestle
So your saying if newegg carried that item for more money, but used fedex vs UPS, you would pay that premium? Many of us would not regardless of the carrier.

That's exactly what I'm saying. Ballpark price, 2 day Fedex delivery, and I'm not wasting my time shopping.

Forced to waste time shopping by slow delivery and change vendors = Now I'll spend my time warning others about newegg because they inconvenienced me when they were my trusted vendor.

 

[AbominableJinx]

Every 8 out of 10 packages I have recieved through Fedex has always been damaged. The boxes are usualy beatup all to hell. Thats the price you pay for faster shipping I guess. And you complain to them and there is no appology or nothing. Unless I am absolutly in a hurry, and the shipper will pay for Fed-ex's foulups, its UPS all the way for me!

And being a Calif. resident, I wouldnt buy from New Egg again anyways unless I cant get it elsewhere cause they nail me on both sales tax and their outpriced shipping. I can buy cheaper from my local store, or an out of state store.

 

[LuckyStrike]

FWIW:

My last three orders from NewEgg with UPS.

(1) I selected ground shipping 3-5 day's received in 3 day's.
(2) Same
(3) I selected 3 day air received in (10) ten day's the package went to 6 states, NewEgg refunded the shipping, is it possible to be pissed and pleased? YES

NewEgg is still ok but it don't take long to screw up a good company!!!!

My 2 cents

Lucky