The FedEx vs. UPS expereinces always depends upon the local driver/hub situation. For those of you who actually have FedEx drivers employed by FedEx, your experiences are probably pretty good. For those of you who have FedEX CONTRACT drivers (and they use the FedEx trucks and wear the same FedEx uniforms, os you cannot ell unless you ask the distribution center you are served from), your experiences are quite variable.
We, unfortunately, have contract FedEx drivers in our area and no FedEx employees driving. This makes a substantial difference in delivery time, quality, and even if you get it delivered at all.
Had an overnight package....a notebook from RMA at emachines. Attempted delivery but we didn't know they were coming so missed it. They left a doortag stating they'd be back tomorrow. That came and went.....no delivery. Three days later I had to drive an hour to go pick up the damned notebook. Each day the FedEx website said delivery had been attempted and no one home......which was untrue.....and interestingly, this was scanned into the system each day 15 minutes before the truck left the sorting facility.
Seems contract drivers are paid by the package delivered and not by the hour. They also have the option, unlike FedEx employees, to determine when they are done...no matter the time of day or what's been delivered and what's not been delivered.
So, around here, FedEx absolutely blows. UPS, on the other hand, shows up by 10:30 each morning, regular as clockwork. Never a problem with them.