NOT HOT: newegg now ships UPS by default

[DWC]

Originally posted by: pxc

Originally posted by: AmberClad

I've had shipments where the FedEx guy just plopped my box in front of the door and left without even waiting to see if I would come to the door.

Maybe he's an ex-DHL employee. That's what DHL does to all my packages, ninja-style delivery.

Heck, they all drop it and run at my place; FedEx, UPS, DHL. The only guy that knocks on the door is the USPS guy -- but only if it's too big for the mail box. I just think he does it 'cuz he know everybody on his route and is friendly.

 

[sxr7171]

Originally posted by: Zap

Originally posted by: sxr7171
I ordered from Newegg today and man they gouge for shipping. They don't combine shipping at all, they just pile it on for each and every little item you put in your order.

Originally posted by: amdskip
I emailed newegg about this and apparantly they don't respond to emails anymore.

What rocks have you two been hiding under? They've been doing this for years.

Oh I know. I knew it when I ordered, but I still got a better deal from them than anywhere else. That $299 7800GT + free COD2 was a deal that no one else was even close on.

 

[chuckyH]

let this thread die please its useless!

 

[Rickten]

what is neweggs problem? I ordered some stuff from them on the 14th and I still haven't got it. My credit card was charged on the 14th. I will never use newegg again. Package didn't ship till 18th even though they claim they shipped it on the 14th and thus will not refund my rush processing fee (told this over the phone). My tracking number shows "10/18/2005 20:10:33 BILLING INFORMATION RECEIVED[M]". Plus they shipped it from New Jersey when I live in California. WTF.

"10/25/2005 07:55:05 AN INCORRECT ROUTING AT A UPS FACILITY CAUSED THIS DELAY;THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE[X]"
this caused a delay and now at 6:45pm as I came home from work I was literally getting out of my car to come inside, I see the UPS man pull up to my home and slow down. I figure finally its here I'll just take it right from him, so I wait by the front door while he's in his truck looking at his clipboard and then doing something in the back, he then proceeds to drive away.

I have this very bad feeling that my tracking is going to say something along the lines of "1st delivery attempt made: blah blah blah"
this is not the first time ups has done this to me, I guess I have to call ups and complain. AM I wrong to expect some kind of refund on my shipping this is ridiculous.

end rant/ I will avoid newegg and ups as much as possible from here on out.

 

[Zendeath]

FedEx blows. They have lost my shipments, damaged my packages and don't even bother to leave a note when I'm not home.

UPS is far better - at least as far as my experiences are concerned.

 

[Zendeath]

Originally posted by: chuckyH
let this thread die please its useless!

Live long and prosper thread!

Btw, did I say FedEx blows?

 

[igowerf]

Normally, I prefer Fedex over UPS, but I just ordered something from Newegg this weekend and the cheapest shipping was UPS 3 day. I ordered on Saturday, it shipped on Monday, and arrived on Tuesday. I have no complaints.

 

[Fardringle]

This is a hot deal for me. Our FedEx guy NEVER knocks on the door even when the package specifically states signature required. Before I knew better, I had a $1500 item delivered by FedEx and I was sitting in my front room on a couch next to the front door expecting delivery of the item when I heard a very loud thump on my front porch and looked out to see the FedEx guy climbing back in his truck while my package was sitting on the edge of the porch badly dented and obviously thrown or dropped. Multiple other times, smaller items were either tossed onto the porch or even tossed into the bushes next to the porch. I have never once had FedEx actually knock on my door when delivering a package. UPS and USPS aren't perfect by any means, but they are by FAR better than FedEx in my area...

 

[trinitroDynamics]

[/quote]

Either you are full of BS or the hub you work at REALLY sucks. First off, your wrong about one thing, UPS also has the policy to deliver to a neighbor if you are not home. This is entirely on the drivers discresion and normally does not occur as they figure it is safer to just leave a notice then drop it at a neighbors.

Second, I have had only minor damage to any of my packages and that was all dented corners, my contents have NEVER been damanged when shipped UPS. FedEx has actually damaged a cold cathode light I received. Well, to be fair I don't know if it was a DOA but the package was pretty beat up.

As I have stated before, I work in management at UPS and in my hub here I make sure we get things out on time and intact. Our drivers are some of the best and we have the lowest damages in the company. If anyone has a problem with a package in the WA state or northern Idaho area pm me the details (tracking number) and I will do what I can to find out whats wrong and get it moved.

-spike[/quote]

That explains it; if you are management at UPS, you are completely biased towards them. I work at UPS but am not management and would never be management, why?? Because management does not get paid as much as loaders, pickoffs, un-loaders. Why??? Because of the Teamsters Union Contract. You would have to be a fool to work management at UPS because you do not go anywhere in the company and they keep you in the lower management system for years (obviously where you are at NOW). At least working for the Union, you get benefits and better pay. If you do not know this, YOU do not work at UPS.

Give me a break, yes I do work at UPS. Quantity not Quality at UPS (read this carefully). If this were not true, then sites like this, Slashdot.com and others would not rant and rave about damaged packages from UPS. Just look at the title of this thread for how people feel about UPS. You are not looking at the facts because you are completely biased towards UPS, this is not bad, just admit it. In addition, I did not say anything about UPS and their delivery time, only about damaged packages. Stick to the subject. UPS insiders know about UPS and its crappy shipping, large contracts like Gateway have been lost due to this (ohh, but you know this) Some employees at UPS -including management- have never loaded a trailer in their life. I have and I know what goes on in the trailers, where everyones packages GO. Enough said, almost.

I don?t work at UPS, right, just go to <a target=_blank class=ftalternatingbarlinklarge href="https://www.upsers.com"><a target=_blank class=ftalternatingbarlinklarge href="https://www.upsers.com"><a target=_blank class=ftalternatingbarlinklarge href="https://www.upsers.com"><a target=_blank class=ftalternatingbarlinklarge href="https://www.upsers.com"><a target=_blank class=ftalternatingbarlinklarge href="https://www.upsers.com"><a target=_blank class=ftalternatingbarlinklarge href="https://www.upsers.com"><a target=_blank class=ftalternatingbarlinklarge href="https://www.upsers.com"><a target=_blank class=ftalternatingbarlinklarge href="https://www.upsers.com"><a target=_blank class=ftalternatingbarlinklarge href="https://www.upsers.com"><a target=_blank class=ftalternatingbarlinklarge href="https://www.upsers.com">https://www.upsers.com</a></a></a></a></a></a></a></a></a></a>

Furthermore, my night sort/hub was #1 in the "nation" recently and is always at the top. Stick that little nugget in your hookah and smoke it. Don't believe me, if you are management look it up, you will see where I work.

I think this conversation is over.

 

[aswedc]

In the past, UPS has never delivered ahead of schedule for me. Now they are. I actually like the a bit better than FedEx, only because the delivery guy always comes right around 5:30 - no need for me to wait at home not knowing when something will arrive.

 

[HoosierDadE]

Just another datapoint:

I have received hundreds of packages at home. All major shipping companies, but most were via UPS. No damaged items via UPS but a few via Fed-Ex. In addition, I have received other people's packages from Fed-Ex which is why I will NOT pre-authorize Fed-Ex to just leave any of my packages that requires a signature. As someone else noted, UPS always comes about the same time which makes it easier to be there for items that need signatures. Lastly and it may be all shippers' policy but Fed-Ex once refused to deliver a package that I had paid extra for faster delivery and took a day off work to make sure I got on a Friday; that caused a MAJOR problem for me as I had to have the items for Saturday and could not get them until Monday. The problem was that it was a COD delivery (the only one I have ever had) and the Fed-Ex driver would not take cash, a personal check OR a credit card. They required a certified check or money order.

 

[cappsa]

At least it's not DHL.

 

[xsquid]

Here UPS sucks big time. I've had them not show up at all and say they attempted delivery at 6:59 which is bs because for one thing I was sitting here waiting for it and another they leave the packages at the door without even ringing the doorbell when I'm in the house so it's bs that on these days they came here at one minute until seven and didn't leave it. Sometimes they went ahead and delivered after 7 even as late as 8:30, but sometimes they blow it off. This has happened several times since I'm evidently at the end of their route and. They also sit on it in the warehouse if it's early where fedex delivers it. Here ups has horrible, horrible service. Fedex always comes about the same time (just after lunch) and are very dempendable. I've had the same guy for a long time and if places I order from give a choice I go with them in a heartbeat.

I have ordered lotsof stuff from newegg, but will look around more now. I really hate it when I order something and it's coming by ups, I know it's a toss of the dice whether I will get it on the day it's scheduled. Fedex has always delivered on the scheduled day.

 

[MrPaulAR]

So the bottom line is some people prefer FedEX, some people prefer UPS, some people prefer USPS, and some people don't care.

Why continue to rant folks...

 

[fornax]

Ordered my first thing from Newegg since they went UPS. Ordered a case. Shipped last Friday with 3-day UPS. Didn't get it yesterday, nor today. Checked tracking, the stupid UPS has misrouted it back to some place in CA from our local hub. Now have to wait another 2 days.

 

[Zap]

Originally posted by: MrPaulAR
Why continue to rant folks...

"Man invented language to satisfy his deep need to complain." -- Lily Tomlin

 

[afropuff]

So I just ordered some packages from Newegg.

Shipped UPS.

I am not home from about 9-5. UPS always comes around 1 pm. No problem, I can just go pick them up like I always do. WRONG!

UPS and Newegg have, in contract, an agreement now where packages can no longer be held at the sorting facility due to "fraud". So what this means is that all my packages are going to be returned to Newegg on Monday and I am never using Newegg again.

The other thing that is interesting, is that my copy of CoD2 from my XFX 7800GT has shipped. Wonder what happens when they send the card back to Newegg and I have CoD2.

Very frustrating situation. Has nothing to do with UPS, has everything to do w/stupid Newegg polciy.

-fro

 

[afropuff]

Has anyone ordered a package from Newegg in the last week via Fedex and was able to pick up their packages?

You can no longer pick up/hold your packages via UPS using Newegg and must sign in person.

-fro

 

[uOpt]

Originally posted by: afropuff
Has anyone ordered a package from Newegg in the last week via Fedex and was able to pick up their packages?

You can no longer pick up/hold your packages via UPS using Newegg and must sign in person.

-fro

If that is true I will never order a single item off them again.

UPS here are much worse than Fedex anyway, and picking items up is a huge hassle because they cause me a 40 minute re-route on my way to work. But no pickup == no deal.

My new disk arrary was already zipzoomflyed last week.

 

[Pothead]

Originally posted by: afropuff
Has anyone ordered a package from Newegg in the last week via Fedex and was able to pick up their packages?

You can no longer pick up/hold your packages via UPS using Newegg and must sign in person.

-fro

UPS will try three times to deliver. Once you get your info notice, then you can re-route the package to work, etc or go to the sorting facility where they have your package.

UPS is a hassle for me since I have to drive 45 mins each way to UPS. With Fed Ex, I could take the slip and go to Fed Ex (10 mins) the same day they delivered to pick up my package.

 

[Spike]

*Sigh* Bitter much?

First off

Originally posted by: trinitroDynamics
That explains it; if you are management at UPS, you are completely biased towards them. I work at UPS but am not management and would never be management, why?? Because management does not get paid as much as loaders, pickoffs, un-loaders. Why??? Because of the Teamsters Union Contract.

First off I am glad to say you are wrong there. Only the top senority drivers make more than I do and I am the LOWEST of the ranks in the IE department. It pays to have an IE degree and I'm glad I took the time to get one. Don't believe me? Well too freaking bad, I have access to payroll and know what they make, even with overtime.

BTW, if ANY driver, preloader, loader, etc... decided they wanted to get an IE degree and apply for the IE dept they would have been hired in a heartbeat over myself. The company policy is to ALWAYS hire from within if a person with the proper background is available.

You would have to be a fool to work management at UPS because you do not go anywhere in the company and they keep you in the lower management system for years (obviously where you are at NOW). At least working for the Union, you get benefits and better pay. If you do not know this, YOU do not work at UPS.

Again, wrong. I have been in management as a management trainee for what, a little over a year now? Guess what, in a month I get promoted and with that comes a modest pay increase and that HUGE bonus we get yearly. A good friend of mine was just promoted to staff manager (same level as the center's buisness/center manager) after 4 years with the company and after starting off in the same program I am in. Sounds like they are definitly holding me back :roll:

Give me a break, yes I do work at UPS. Quantity not Quality at UPS (read this carefully). If this were not true, then sites like this, Slashdot.com and others would not rant and rave about damaged packages from UPS. Just look at the title of this thread for how people feel about UPS. You are not looking at the facts because you are completely biased towards UPS, this is not bad, just admit it. In addition, I did not say anything about UPS and their delivery time, only about damaged packages. Stick to the subject. UPS insiders know about UPS and its crappy shipping, large contracts like Gateway have been lost due to this (ohh, but you know this)

I admit, I am sligthly bias, but thats because I work 50 hours a week trying to improve our service and I DIRECTLY work with some of my districts largest customers (and I believe they are considered large in a whole companies sense but I don't know that for a fact). I am almost always out in the hubs working with the part time management and the sorters, unloaders, loaders and drivers.

I'll also admit that it used to be quantity over quality but that was before we flooded and practically own the ground market. Now things are steadily progressing not just to grow the buisness, but to improve package service all around. They have created whole managment and hourly positions and groups with the entire focus on maintain customers and improving service. Soiunds like a good step to me.

Some employees at UPS -including management- have never loaded a trailer in their life. I have and I know what goes on in the trailers, where everyones packages GO. Enough said, almost.

Well gee, that would be due to that glorious union contract you just mentioned above. I CANNOT enter a trailer and move any packages except during an audit or when conducting training. Anything I do that "takes work away" from an hourly employee is something that can be grieved and we would have to pay for. This means my package moving experience is limited to peak times when I am out loading/unloading trailers/cans/package cars and am out delivering.

Furthermore, my night sort/hub was #1 in the "nation" recently and is always at the top. Stick that little nugget in your hookah and smoke it. Don't believe me, if you are management look it up, you will see where I work.

Well lets see, for that I would need your name which you did not provide or your hub which you also did not provide, so obviously I cannot check into your claim even if I did have my friends in HR run a querey.

I think this conversation is over.

Your right, it is. UPS may not have as great of a record among the nerds of the world (like those of us that post here and on slashdot) but as they are the largest package moving company obvisouly someone likes them. As I stated above, it used to be more about getting the buisness and now it's more about keeping the buisness and improving service. I see initiaves all the time where the entire goal is to increase a specific quality measurement but .5%, such as ontime deliveres. Even though we are running over 98% they still want to get that additional percetange.

Furthermore, we currently have initiatives in our hub going about how to properly load trailers to reduce damages and increase space utilization. So far this has been working as our "load quality" has gone up. Whether or not neweggs move to UPS is a good thing is still to be seen as it takes time for a new customer and us to get all the bugs worked out. hopefully it will be a great situation for all but we shall see...

-spike

 

[afropuff]

Originally posted by: Pothead

Originally posted by: afropuff
Has anyone ordered a package from Newegg in the last week via Fedex and was able to pick up their packages?

You can no longer pick up/hold your packages via UPS using Newegg and must sign in person.

-fro

UPS will try three times to deliver. Once you get your info notice, then you can re-route the package to work, etc or go to the sorting facility where they have your package.

NOT TRUE!

UPS and Newegg have a contract that states that you can not get a change of address OR request a hold-for-pickup after the package has been sent.

Don't believe me? Try it.

and/or call Newegg. I've been pissed about this for the last week. I spoke to 3 cust reps at Newegg and 4 UPS reps on the phone, they all told me the same thing. And here is the real proof: I couldn't do it and my package was returned today.

gg Newegg.

-fro

 

[afropuff]

Originally posted by: MartinCracauer

Originally posted by: afropuff
Has anyone ordered a package from Newegg in the last week via Fedex and was able to pick up their packages?

You can no longer pick up/hold your packages via UPS using Newegg and must sign in person.

-fro

If that is true I will never order a single item off them again.

UPS here are much worse than Fedex anyway, and picking items up is a huge hassle because they cause me a 40 minute re-route on my way to work. But no pickup == no deal.

My new disk arrary was already zipzoomflyed last week.

It is very true indeed.

I would appreciate it, if you let your opinion be heard by either a phone call and/or e-mail

If enough of us complain they will hear us.

-fro

 

[Treyshadow]

In before the lock!

Please end this thread

 

[Ranulf]

Originally posted by: Spike
*Sigh* Bitter much?

First off

Originally posted by: trinitroDynamics
That explains it; if you are management at UPS, you are completely biased towards them. I work at UPS but am not management and would never be management, why?? Because management does not get paid as much as loaders, pickoffs, un-loaders. Why??? Because of the Teamsters Union Contract.

First off I am glad to say you are wrong there. Only the top senority drivers make more than I do and I am the LOWEST of the ranks in the IE department. It pays to have an IE degree and I'm glad I took the time to get one. Don't believe me? Well too freaking bad, I have access to payroll and know what they make, even with overtime.

BTW, if ANY driver, preloader, loader, etc... decided they wanted to get an IE degree and apply for the IE dept they would have been hired in a heartbeat over myself. The company policy is to ALWAYS hire from within if a person with the proper background is available.

You would have to be a fool to work management at UPS because you do not go anywhere in the company and they keep you in the lower management system for years (obviously where you are at NOW). At least working for the Union, you get benefits and better pay. If you do not know this, YOU do not work at UPS.

Again, wrong. I have been in management as a management trainee for what, a little over a year now? Guess what, in a month I get promoted and with that comes a modest pay increase and that HUGE bonus we get yearly. A good friend of mine was just promoted to staff manager (same level as the center's buisness/center manager) after 4 years with the company and after starting off in the same program I am in. Sounds like they are definitly holding me back :roll:

Give me a break, yes I do work at UPS. Quantity not Quality at UPS (read this carefully). If this were not true, then sites like this, Slashdot.com and others would not rant and rave about damaged packages from UPS. Just look at the title of this thread for how people feel about UPS. You are not looking at the facts because you are completely biased towards UPS, this is not bad, just admit it. In addition, I did not say anything about UPS and their delivery time, only about damaged packages. Stick to the subject. UPS insiders know about UPS and its crappy shipping, large contracts like Gateway have been lost due to this (ohh, but you know this)

I admit, I am sligthly bias, but thats because I work 50 hours a week trying to improve our service and I DIRECTLY work with some of my districts largest customers (and I believe they are considered large in a whole companies sense but I don't know that for a fact). I am almost always out in the hubs working with the part time management and the sorters, unloaders, loaders and drivers.

I'll also admit that it used to be quantity over quality but that was before we flooded and practically own the ground market. Now things are steadily progressing not just to grow the buisness, but to improve package service all around. They have created whole managment and hourly positions and groups with the entire focus on maintain customers and improving service. Soiunds like a good step to me.

Some employees at UPS -including management- have never loaded a trailer in their life. I have and I know what goes on in the trailers, where everyones packages GO. Enough said, almost.

Well gee, that would be due to that glorious union contract you just mentioned above. I CANNOT enter a trailer and move any packages except during an audit or when conducting training. Anything I do that "takes work away" from an hourly employee is something that can be grieved and we would have to pay for. This means my package moving experience is limited to peak times when I am out loading/unloading trailers/cans/package cars and am out delivering.

Furthermore, my night sort/hub was #1 in the "nation" recently and is always at the top. Stick that little nugget in your hookah and smoke it. Don't believe me, if you are management look it up, you will see where I work.

Well lets see, for that I would need your name which you did not provide or your hub which you also did not provide, so obviously I cannot check into your claim even if I did have my friends in HR run a querey.

I think this conversation is over.

Your right, it is. UPS may not have as great of a record among the nerds of the world (like those of us that post here and on slashdot) but as they are the largest package moving company obvisouly someone likes them. As I stated above, it used to be more about getting the buisness and now it's more about keeping the buisness and improving service. I see initiaves all the time where the entire goal is to increase a specific quality measurement but .5%, such as ontime deliveres. Even though we are running over 98% they still want to get that additional percetange.

Furthermore, we currently have initiatives in our hub going about how to properly load trailers to reduce damages and increase space utilization. So far this has been working as our "load quality" has gone up. Whether or not neweggs move to UPS is a good thing is still to be seen as it takes time for a new customer and us to get all the bugs worked out. hopefully it will be a great situation for all but we shall see...

-spike

Meh, whatever UPS schill. Ok, I'll agree with you on the union's bs rules with loading since that 97 strike really really made my shipping/receiving job at the time a living hell but UPS can kiss my arse. They're generally a royal pain to deal with, overpriced and are slow. I remember a time when I had to double and triple pack anything going to the SW US state and double check for damage on things from that area. My boss had weekly dealings with busted packages, screwed up payments (oh the fun of COD) etc.. Only thing I've give them is that most of their drivers are nice folks. Delievery times depend on your local area and thankfully the last few places I've lived they've been decent if not perfect in their delivery times.