Office 2k issues

[Wolfie]

Ok, here is one for the nerdlings of Anandtech.

My neighbor called today saying that she is having issues with her Office 2000 word. When you click on the icon, it loads to a point and freezes. The bar on top of the page doesn't load. Just a blank white screen that you can't do anything with. So when you close it, it gives you the "Not responding" error.

I tried to reinstall Office (of course after uninstalling) twice to no evail. I went to Microsofts website and it told me to do two things;

1. go in and change the data field in the registry.
2. rename or delete the normal.dot file

I did both to no avail.
I then tried to start up word with a /a switch to get it to load with nothing else. THAT WORKED. But what is going on? I tried to open excel and that loaded just fine. But I would like it to work the correct way. Any Ideas?

Thanks guys...

BTW,
Computer is running win xp home with office 2000 business (and even tried just regular office 2000.

 

[her209]

What happens if you close everything, go into

C:\Documents and Settings\username\Application Data\

and rename the "Microsoft" folder and then start up Word?

 

[extide]

What happens if you close everything, go into

C:\Documents and Settings\username\Application Data\

and rename the "Microsoft" folder and then start up Word?

Make sure you change it back, that will affect all sorts of stuff and will probably piss windows off.

I would say uninstall office and then go into that folder (the app data\microsoft folder) and there should be an office folder or maybe ones for word, excel, etc, delete just those ones, also go into program files and delete the office folder, and check around in the common files folder/etc, and then go thru the regiostry and delete the ms office stuff, and then reinstall. See if that works.

 

[Wolfie]

Thanks all. I will take a look at that and see what I come up with.