Originally posted by: LCS213
Originally posted by: VirtualLarry
Originally posted by: LCS213
Originally posted by: willbemcse
Did anyone tried buying the stuff day before BB and going back the next day to exchange the product and got the cheaper price or they wont let you do it. What happens if the rebate is instant ??
I just went to my local BB, and not only did they give me a hard time about buying the stuff (Emachine, Radeon, and hard drive), they hand wrote on the order that no pricematching could occur on 11/26-28. I asked the McMoron where that policy was posted. He said it was on the flyer. I asked to see the flyer, he said I wasn't allowed to see it. At which point I argued that I'm not taking his word for it, and to give me a new receipt without his scribble. Now two managers join the fray and explain that's the policy, although it's posted nowhere. I ended up making them void the entire sale.
Yay! Yet ANOTHER example of the customer-service-circus that is BestBuy. They make up "store policy" as they go along, apparently with the primary goal of customer dis-service. Remember, their goal this holiday season, is to drive away nearly 20% of their customers. Way to go BestBuy! You're almost there!
Well, as an update to this whole mess, in case anyone cares, I got home and took a closer look at the BB flyer. NOWHERE on the flyer does it say ANYTHING about not price matching during the Black Friday sale hours. So I called up and asked what the story was. The woman got her manager, and after speaking with him, told me that yes, indeed they would price match as long as I came in within the hours of the sale. I got her name, and ran back to BB. Upon speaking with her again, she brought me her manager, who assured me that he hasn't seen the ad, but in past years the ad had said there would be no price matching (which is BS). I asked if there is any policy as to why people were writing on my receipt, he said no, and had me point out who had done that (as if he was going to do anything to them). He told me that he couldn't promise they'd price match if the computer locked them out from doing so, but to buy the m'dise, and try to price match on Friday. I got dirty looks from several employees as the got the E-Machine system off the top shelf, as well as another saying "They're not going to price match this you know...there are signs all over the store saying they won't be taking returns until noon." Fine, put the box on my cart, jackass, and move along.
I guess I'll find out tomorrow what's going to happen. The signs say no returns, but a PM isn't a return, so i'm sure it'll be an argument, but I'm not giving up the fight.