I do not own one yet and contacted them about the problem. This was there response.... It seems there has been a rash of people holding their notebook with one hand recently.
Thank you for contacting eMachines.
I see that you would like some information whether there are known issues
associated with our notebook computers.
I appreciate your effort in seeing through our side of the topic you would
want to clear.
Honestly, I have also been hearing feedback about the said reports, however,
as a Technical Support agent, never have I encountered myself such issue
about cracks. Not even once, that is to say.
According to our research, over a million of eMachines notebook that was
being sold every year, only 1% has this issue with our notebook. However,
the given information is already escalated to the right department and will
discuss this issue for possible resolution.
There are many possible causes of this issue.
- Twisting the notebook screen on its hinges
- Closing the lid on a pencil or pen left on the keyboard
- Closing the lid down with great amount of pressure
- Holding the notebook by its screen and not holding it with two hands
To allow eMachines to ensure customer satisfaction, computers are not out in
the market until they have been through rigorous testing. In case like
this, we render repairs if it is a factory defect or for parts replacements
and the system is under warranty.