Originally posted by: thetxstang
Symantec's site clearly states that Norton GoBack 3.0 is compatible with SP2. Anyone else having similar problems? I'd sure appreciate some feedback.
Thetxstang:
I am having the same problem. GoBack works under SP1, but not under SP2. I have been told by others it is problem with 64 bit processors. This is noted at
MS Knowledge Base. I have twice contacted Symantec, and the latest I received from them states:
"Welcome back. Thank you for contacting Symantec Online Technical Support.
I understand from your message that you are still receiving the error message "DRIVER_IRQL_NOT_LESS_OR_EQUAL" when you start your computer.
Please allow me to apologize for the difficulties you have recently encountered.
Perry, this issue could be due to conflicts. If you cannot start Windows, then I suggest that you turn off GoBack from the boot menu and then perform a clean boot and verify for the issue.
To turn off Norton GoBack from the boot menu:
-Restart your computer.
-When the Norton GoBack boot screen appears, press the spacebar.
-On the Norton GoBack boot menu, click Disable.
-A message informs you that disabling Norton GoBack will clear the history and you will not be able to run Disk Drive Restore or Advanced Disk Drive Restore until Norton GoBack is turned back on.
-Click Yes.
-Click Continue.
-Your computer automatically restarts and Norton GoBack is turned off.
Now, I suggest that you Clean boot your system. This helps in booting the system with minimal drivers and hence avoids any conflicts. For more information on the same, please refer to the document in the link provided below:
Title: 'Configuring Windows XP to clean boot'
Document ID: 2001053014402339
>Web URL:
http://service1.symantec.com/S...docid/2001053014402339
I also suggest that you please follow the steps mentioned below to find out which application is conflicting:
Click on Start --> Run.
- In the command line, type 'msconfig' and click on OK.
- Click on the Startup tab.
- Please deselect one of the programs and click on OK.
- Restart your computer.
- If the issue is resolved then this program must be causing the issue.
-If the issue is not resolved.
- Run Msconfig again.
- In the Startup tab, deselect another program and Reboot. Check to see if the issue is resolved.
- Follow the processes again and deselect another program.
Please let us know if the issue is resolved or if we can be of further assistance."
I have not tried this yet, and I have my doubts it will work. I have searched high and low for a fix. If someone knows of one, please post.