I've never seen so many people so giddy in getting refurb machines. Any of you have machines failed yet?
I feel your pain. Dell support really, really, really sucks. I just spent most of the day trying to get a replacement for a D400 notebook I ordered through outlet last week. Got it yesterday and found that the plastic around the touch pad was popped up about a 1/4 of an inch and the two buttons were stuck. Looks like they did a poor job of assembly. No sign of damage in transit and this defect would not have been caused by shipping damaged. Although it had refurb sticker it appeared to be brand new. Since I have had bad experiences previously with Dell email and phone support I decided to do online chat with customer care. They said I needed to contact tech support. I chat with tech support and they say I need to contact customer care. I called customer care and waited on hold for about an hour. They again told me to contact tech support. I raised a ruckus and they sent me to a CC manager. After explaining to her she said she would call tech support and get me back on the line to resolve the problem. She calls back in about 20 minutes with a tech support guy on the line. I explain the problem and he wants to send a tech out to repair. I say no way. Send me a replacement or take this one back and give me a refund. I'm not accepting a repair on a PC they just sent me that is defective. He talks to his manager and agrees to send me a replacement. Tech manager talks to me and asks for rating for a survey and asks what he can do to improve his service to me - DOH - let me call a knowledgable tech directly next time I have a problem like this. He gives up cause he can't do that. The only bright spot was that the nice CC manager stayed on the line all this time to make sure I got my problem resolved. She also complained to the tech manager that they are the ones to send out a replacement but he says that customer care should send out a replacement during the total customer satisfaction 14 / 21 day period. What a mess - they can't even agree on who should be doing what in a situation like this. I keep buying Dells hoping that I will never have to contact support for any problems.Originally posted by: FelixTCat
The saga continues..... So after 1 1/2 hours on the phone with India last night I was really no better off then when I started. I filled out the transfer form but could not schedule to get the machine fixed until the "system updated". I called tonight and spoke with someone else after getting a very confusing e-mail from Dell. I sent in a "displeasure" e-mail more just to get it off my chest. The reply stated that they had clasified my system as LOST (sound famiar bamacre ?).
It turns out that they had "forgotten" 2 digits on the end of the UPS tracking number on my invoice and when they tried to track the system it came back as an invalid number. So they marked it as lost. Well, the person I spoke with tonight seems to know what they are doing but I have to wait another 24 hours to find out. Hopefully tomorrow night I can call Tech support, verify that teh drive is bad (again) and get someone out here to fix it.
You know, if I hadn't picked this up for $150 this would all really suck.
Originally posted by: erwin1978
I've never seen so many people so giddy in getting refurb machines. Any of you have machines failed yet?
Originally posted by: erwin1978
I've never seen so many people so giddy in getting refurb machines. Any of you have machines failed yet?
I have ordered quite a few refurbs from Dell during the past year or so. Most of them appeared to be new and I have had very few problems. The problems I do have ended up like the saga I described above.Originally posted by: erwin1978
I've never seen so many people so giddy in getting refurb machines. Any of you have machines failed yet?
Originally posted by: jpeyton
bamacre, Did you research 2800 auctions or are you going to part it out? Checking completed auctions, the only recent ones that sold went for about $2450-$2700 plus shipping.
Although none of them had as many drives as yours did.
Originally posted by: gshock888
yeah we may be giddy, but did you guys check the FW thread? they're reporting each other to VeRO and doing nasty crap to thwart competitions... WTF :Q
Originally posted by: gshock888
theres a 1MB cache EM64T now? i thought they all 2Mb
Originally posted by: res0n0xg
is the 30% coupon dead? and what is this talk of the scripters?
Originally posted by: bamacre
If you guys want to find a good deal, I suggest going to bed early, waking up around 3am, and going back to bed after buying. Scripters are killing the inventory during the day. I found 6 early this morning, some 4700's, and some 4600's, nothing worth bragging about though.
There is a new 15% off coupon posted on fw.
Originally posted by: mdetz
Originally posted by: bamacre
If you guys want to find a good deal, I suggest going to bed early, waking up around 3am, and going back to bed after buying. Scripters are killing the inventory during the day. I found 6 early this morning, some 4700's, and some 4600's, nothing worth bragging about though.
There is a new 15% off coupon posted on fw.
is there a noticeable difference around 3am? I tried a couple of times last week cuz I fell asleep on the couch and didn't have any luck. It was probably cuz I kept passing out.