OM Friends and Family sale 12/13

[saechaka]

Originally posted by: wuduhel
got a 300i substituted for $67 -$30 MIR = happy me \

this was at Sodo seattle OM

i actually went in for this substitute but they ended up giving me a cendyne (nec 1300a) which someone had put on hold but never came in to pick up.

 

[carpenter]

I agree and this line of thought has no place in a Hot Deals thread.

 

[audscott]

Originally posted by: wuduhel
got a 300i substituted for $67 -$30 MIR = happy me \

this was at Sodo seattle OM

Went to Portland, OR area stores for substitute on HP internal DVD burner, and they would not give me one.

I did manage to get the Garman Ique 3600 for $349 out the door and a really nice office chair for $69.00, also out the door.....No tax in good old Oregon (even though I live in Washington), so save another 8% on top of everything else.

 

[Bad Dude]

Originally posted by: saechaka
If they are illegally in the country how are they contribute to the economy other than selling illegal drugs and commit terrorist's acts. What is this country coming to?

i think something does need to be done about illegal immigrants but that statement just ain't right and has no validity. since when have hispanics been associated with terrorist activities. equating both of them is just wrong. illegal immigrants actually contribute enormously to our economy by doing jobs most people refuse to do. i'm surprised no one's replied to that yet.

The terrorists from Middle East are also in the USA illegally. I have never said that Hispanics are terrorists but the drugs and the gang problem is major here. The gangs are shooting at police officers for target practice. I don't get it, if you are here illegally, how can you get jobs legally?

 

[Bad Dude]

Originally posted by: saechaka

Originally posted by: wuduhel
got a 300i substituted for $67 -$30 MIR = happy me \

this was at Sodo seattle OM

i actually went in for this substitute but they ended up giving me a cendyne (nec 1300a) which someone had put on hold but never came in to pick up.

I hope the manager does not get into trouble for overriding that model. That was not on the substitute list.

 

[Dasterdly]

Thanks!
I got the 300i after I asked about the "dvd burner sale" they said they had one left.
I asked nicely for the coupon flier and the sales rep reluctantly gave me one.

BTW this drive has a $30.00 rebate if purchased between 11/9/03 - 3/31/04
Officemax has a rebate book, you have to ask for one.

DVD 300i 149.99
coupon discount-90.00
subtotal 59.99
tax 4.80
paid $64.79
rebate 30.00
total $34.79 !

 

[AMDBOY]

oslama,
Thanks for the heads up. They had some pretty nice items at really great prices. I really needed a new phone, and the dual-handset with DSS will come in handy, especially with 2 teenagers. What a steal @ $29.99. I was a little worried about only having a copy of the flyer, but the CSR was extremely polite and helpful. I felt I better not push my luck and wip out a $10 off $50 from chubby wallet. No need to stir up a Mgr. Any way, thanks for the hot deal.

 

[Bad Dude]

Originally posted by: AMDBOY
oslama,
Thanks for the heads up. They had some pretty nice items at really great prices. I really needed a new phone, and the dual-handset with DSS will come in handy, especially with 2 teenagers. What a steal @ $29.99. I was a little worried about only having a copy of the flyer, but the CSR was extremely polite and helpful. I felt I better not push my luck and wip out a $10 off $50 from chubby wallet. No need to stir up a Mgr. Any way, thanks for the hot deal.

You would have not been able to use the coupon any way. All friends and family will not allow any extra coupons other than the one on the ad.

 

[snowlion]

Hey good to have management side of the equation here on the deal boards. But it seems to me that management and csr at Officemax are less customer friendly and sometimes very rude. I went into San Dimas location to get the dvd burner and hoping for subs, they downright lied and said never heard of subsitution policy on that item. On preivous ocassion they also have lied to me on subsitution on cannon s200 also. And they have always never PM anything in that store. When I confronted the management, bee it assistant or main manager with the copy of store receipt showing substitution, their answer is not in this store.
It present your case as if Officemax and management are all innocent and we are just bunch of scam artist on deals at your stores. Until officemax changes it business style and treatment of customer, follow examples from staples, officedepot, then maybe we could come in your store for business. Also have you noticed your rebates always stink and have higher % chance of getting rejected, compared to your competitors.
Also I have been to OM numerous times on sale events only to be told none in stock, happens every time. Case in point, I saw your store special flyer in store, so I told the clerk i want the item. He checks it out and saids we have none, so I ask if any substitution, saids no. The clerk gets manager help in locating this item in another store, saids all out. Then the clerk saids to manager why are we putting this item for store sale flyer if we only had 1 quantity of this item before we even started the sale. They didn't know I was listening. This just shows me the Officemax plays bait and switch to customers all the time, every time no stock on sale items.
All deal hunters know that Officemax stinks, like worst rebate processing, no stock, no competitor coupns, rude csr. That's why we take your flier to staples/office depot and PM there and use coupons and the rebates come every time. The people at staples/officedepot are lot better at customer service.

So please don't act like an angel here, we know better. Why are you begging for customers here to shop at Officemax. Yes, everynow and then, you will get your lousy customer, that's part of life. Take your sad stories somewherelse and don't expect any kindness until you improve your company image, stock inventory, rebate, friendly csr, better PM policy, NO LIES, accept competitor coupons.
then we can talk.


im just the 3 days flyers. He then rudely starts yelling and my manager came out and verified that it's only for friends and family and he is not making any new friends by yelling and being rude to anyone. Then he demanded that I show him the computer that is on sale tomorrow. So I showed him while holding my breath not to lose my temper. Then he said he wants to buy it today for that price. I said no he cannot, it's for tomorrow but if he wants to buy it for the regular price he can. He told me to hold one for him, but I said I cannot hold any sale item since it's unfair for those who will come early. My advice to you all is this, we are humans and we do get angry. Very rare do I run into such a rude person. If you are nice to the associates, they can order the stuffs if out of stocks. Especially the computers. However, the items that are under $50 on the total order, there will be a $10 shipping charge. Since this is a friends and family thing, we are not obligated to honor it though we want to help our sales and serve as many new friends as posible. So the key here is say PLEASE and be curtious. Thanks for your attention and hope we will have more new friends. The sub list is definitely the Cendynes. But the HP 300I won't be sub until the Cendynes are all gone and NEC 1100A are the drives inside and most stores don't have the HP. So come early and don't get mad if you don't get one. After all of the subs are gone there won't be any orders for the DVD writers. The computers can be ordered.[/quote]

 

[snowlion]

Hey good to have management side of the equation here on the deal boards. But it seems to me that management and csr at Officemax are less customer friendly and sometimes very rude. I went into San Dimas location to get the dvd burner and hoping for subs, they downright lied and said never heard of subsitution policy on that item. On preivous ocassion they also have lied to me on subsitution on cannon s200 also. And they have always never PM anything in that store. When I confronted the management, bee it assistant or main manager with the copy of store receipt showing substitution, their answer is not in this store.
It present your case as if Officemax and management are all innocent and we are just bunch of scam artist on deals at your stores. Until officemax changes it business style and treatment of customer, follow examples from staples, officedepot, then maybe we could come in your store for business. Also have you noticed your rebates always stink and have higher % chance of getting rejected, compared to your competitors.
Also I have been to OM numerous times on sale events only to be told none in stock, happens every time. Case in point, I saw your store special flyer in store, so I told the clerk i want the item. He checks it out and saids we have none, so I ask if any substitution, saids no. The clerk gets manager help in locating this item in another store, saids all out. Then the clerk saids to manager why are we putting this item for store sale flyer if we only had 1 quantity of this item before we even started the sale. They didn't know I was listening. This just shows me the Officemax plays bait and switch to customers all the time, every time no stock on sale items.
All deal hunters know that Officemax stinks, like worst rebate processing, no stock, no competitor coupns, rude csr. That's why we take your flier to staples/office depot and PM there and use coupons and the rebates come every time. The people at staples/officedepot are lot better at customer service.

So please don't act like an angel here, we know better. Why are you begging for customers here to shop at Officemax. Yes, everynow and then, you will get your lousy customer, that's part of life. Take your sad stories somewherelse and don't expect any kindness until you improve your company image, stock inventory, rebate, friendly csr, better PM policy, NO LIES, accept competitor coupons.
then we can talk.


im just the 3 days flyers. He then rudely starts yelling and my manager came out and verified that it's only for friends and family and he is not making any new friends by yelling and being rude to anyone. Then he demanded that I show him the computer that is on sale tomorrow. So I showed him while holding my breath not to lose my temper. Then he said he wants to buy it today for that price. I said no he cannot, it's for tomorrow but if he wants to buy it for the regular price he can. He told me to hold one for him, but I said I cannot hold any sale item since it's unfair for those who will come early. My advice to you all is this, we are humans and we do get angry. Very rare do I run into such a rude person. If you are nice to the associates, they can order the stuffs if out of stocks. Especially the computers. However, the items that are under $50 on the total order, there will be a $10 shipping charge. Since this is a friends and family thing, we are not obligated to honor it though we want to help our sales and serve as many new friends as posible. So the key here is say PLEASE and be curtious. Thanks for your attention and hope we will have more new friends. The sub list is definitely the Cendynes. But the HP 300I won't be sub until the Cendynes are all gone and NEC 1100A are the drives inside and most stores don't have the HP. So come early and don't get mad if you don't get one. After all of the subs are gone there won't be any orders for the DVD writers. The computers can be ordered.[/quote]

 

[Dasterdly]

Originally posted by: snowlion
Hey good to have management side of the equation here on the deal boards. But it seems to me that management and csr at Officemax are less customer friendly and sometimes very rude. I went into San Dimas location to get the dvd burner and hoping for subs, they downright lied and said never heard of subsitution policy on that item. On preivous ocassion they also have lied to me on subsitution on cannon s200 also. And they have always never PM anything in that store. When I confronted the management, bee it assistant or main manager with the copy of store receipt showing substitution, their answer is not in this store.
It present your case as if Officemax and management are all innocent and we are just bunch of scam artist on deals at your stores. Until officemax changes it business style and treatment of customer, follow examples from staples, officedepot, then maybe we could come in your store for business. Also have you noticed your rebates always stink and have higher % chance of getting rejected, compared to your competitors.
Also I have been to OM numerous times on sale events only to be told none in stock, happens every time. Case in point, I saw your store special flyer in store, so I told the clerk i want the item. He checks it out and saids we have none, so I ask if any substitution, saids no. The clerk gets manager help in locating this item in another store, saids all out. Then the clerk saids to manager why are we putting this item for store sale flyer if we only had 1 quantity of this item before we even started the sale. They didn't know I was listening. This just shows me the Officemax plays bait and switch to customers all the time, every time no stock on sale items.
All deal hunters know that Officemax stinks, like worst rebate processing, no stock, no competitor coupns, rude csr. That's why we take your flier to staples/office depot and PM there and use coupons and the rebates come every time. The people at staples/officedepot are lot better at customer service.

So please don't act like an angel here, we know better. Why are you begging for customers here to shop at Officemax. Yes, everynow and then, you will get your lousy customer, that's part of life. Take your sad stories somewherelse and don't expect any kindness until you improve your company image, stock inventory, rebate, friendly csr, better PM policy, NO LIES, accept competitor coupons.
then we can talk.

[/quote]

I get the opposite treatment in my area from officemax, the good deals are few and far between but I usually get them from OM, unlike BB where Ive tried many many times to get in on deals and have recieved -(neg)1. When I go to Staples I get ignored, thier stock sucks, sales reps are clueless, and thier sales suck.
Ive also had pretty good luck at OD online sales since there's no local store here.

 

[optimistic]

I'm always courteous to all sales associates, but when I asked the manger at Pomona OM about a burner they had on sale he immediately said he had none left. I even double checked he knew what item I was talking about, but he confirmed none left without goign out back. I politely said that was fine. I took another look at their shelf display with their many price slips still left on the box and took one to an employee and he got me two with no problems.

Hmm... I don't know what the lesson was in this story. :\

 

[Bad Dude]

Originally posted by: snowlion
Hey good to have management side of the equation here on the deal boards. But it seems to me that management and csr at Officemax are less customer friendly and sometimes very rude. I went into San Dimas location to get the dvd burner and hoping for subs, they downright lied and said never heard of subsitution policy on that item. On preivous ocassion they also have lied to me on subsitution on cannon s200 also. And they have always never PM anything in that store. When I confronted the management, bee it assistant or main manager with the copy of store receipt showing substitution, their answer is not in this store.
It present your case as if Officemax and management are all innocent and we are just bunch of scam artist on deals at your stores. Until officemax changes it business style and treatment of customer, follow examples from staples, officedepot, then maybe we could come in your store for business. Also have you noticed your rebates always stink and have higher % chance of getting rejected, compared to your competitors.
Also I have been to OM numerous times on sale events only to be told none in stock, happens every time. Case in point, I saw your store special flyer in store, so I told the clerk i want the item. He checks it out and saids we have none, so I ask if any substitution, saids no. The clerk gets manager help in locating this item in another store, saids all out. Then the clerk saids to manager why are we putting this item for store sale flyer if we only had 1 quantity of this item before we even started the sale. They didn't know I was listening. This just shows me the Officemax plays bait and switch to customers all the time, every time no stock on sale items.
All deal hunters know that Officemax stinks, like worst rebate processing, no stock, no competitor coupns, rude csr. That's why we take your flier to staples/office depot and PM there and use coupons and the rebates come every time. The people at staples/officedepot are lot better at customer service.

So please don't act like an angel here, we know better. Why are you begging for customers here to shop at Officemax. Yes, everynow and then, you will get your lousy customer, that's part of life. Take your sad stories somewherelse and don't expect any kindness until you improve your company image, stock inventory, rebate, friendly csr, better PM policy, NO LIES, accept competitor coupons.
then we can talk.


im just the 3 days flyers. He then rudely starts yelling and my manager came out and verified that it's only for friends and family and he is not making any new friends by yelling and being rude to anyone. Then he demanded that I show him the computer that is on sale tomorrow. So I showed him while holding my breath not to lose my temper. Then he said he wants to buy it today for that price. I said no he cannot, it's for tomorrow but if he wants to buy it for the regular price he can. He told me to hold one for him, but I said I cannot hold any sale item since it's unfair for those who will come early. My advice to you all is this, we are humans and we do get angry. Very rare do I run into such a rude person. If you are nice to the associates, they can order the stuffs if out of stocks. Especially the computers. However, the items that are under $50 on the total order, there will be a $10 shipping charge. Since this is a friends and family thing, we are not obligated to honor it though we want to help our sales and serve as many new friends as posible. So the key here is say PLEASE and be curtious. Thanks for your attention and hope we will have more new friends. The sub list is definitely the Cendynes. But the HP 300I won't be sub until the Cendynes are all gone and NEC 1100A are the drives inside and most stores don't have the HP. So come early and don't get mad if you don't get one. After all of the subs are gone there won't be any orders for the DVD writers. The computers can be ordered.

[/quote]

I am sorry to hear of your bad experience at the San Dimas store. However, each OM store is different and by all means do not apply to all OM. Please allow me to explain, the instore ads are mostly discontinued or overstock that we need to get rid off. The 3 days ad is also mostly the same. We do carry a lot of inventory on the sale items. Unfortunately, our powermax ordering system is unfair to some stores in that they send less of the inventory to the stores that do not sell a lot. As far as customer service, people have different standard and expectation. In your case, you probably did not get what you want b/c you came to a store that had little of the item inventory or came too late in the sale. Sometimes we get shipments after the sale started. Since most of the items are discontinued at the store or nonreplenishable, we are force to say that we have no more and no rain checks are given. I usually give rain checks excluding the mail rebates in case we do get them in during the sale.
As far as standards, Staples, Officedepot, and Officemax are all in the same boat. Different stores with different management and associates and it all come down to who care the most. So obviously you have had a bad experience. On the contrary, we would like for you to shop at our store but I will never BEG if you give us the bad attitude when the items are out of stock and no substitutions are available. If you are rude and disruptive then you have almost no chance of good customer service. It's human nature and you cannot blame anyone for that. Though we would like to bring in as many customers as posible but people coming into our stores with different moods and we are of no control over them. We do would like as many to shop at our store as posible. However, either we have the good deals or not, it's corporate who allow the substitutions and not the management team at the store. Please keep in mind that there are many people that still shop at OfficeMax and one customer will not make the profit for us to stay in business. So it's your choice to shop at OM or not. I do however, understand that you are blowing off steam b/c you did not get what you want and throwing tandrums in words. But if later there is another good deal and we just happen to have stocks, then I will see you in the store.
Good luck with your holidays shopping.

 

[Norton]

Originally posted by: Bad_Dude

Originally posted by: snowlion
Hey good to have management side of the equation here on the deal boards. But it seems to me that management and csr at Officemax are less customer friendly and sometimes very rude. I went into San Dimas location to get the dvd burner and hoping for subs, they downright lied and said never heard of subsitution policy on that item. On preivous ocassion they also have lied to me on subsitution on cannon s200 also. And they have always never PM anything in that store. When I confronted the management, bee it assistant or main manager with the copy of store receipt showing substitution, their answer is not in this store.
It present your case as if Officemax and management are all innocent and we are just bunch of scam artist on deals at your stores. Until officemax changes it business style and treatment of customer, follow examples from staples, officedepot, then maybe we could come in your store for business. Also have you noticed your rebates always stink and have higher % chance of getting rejected, compared to your competitors.
Also I have been to OM numerous times on sale events only to be told none in stock, happens every time. Case in point, I saw your store special flyer in store, so I told the clerk i want the item. He checks it out and saids we have none, so I ask if any substitution, saids no. The clerk gets manager help in locating this item in another store, saids all out. Then the clerk saids to manager why are we putting this item for store sale flyer if we only had 1 quantity of this item before we even started the sale. They didn't know I was listening. This just shows me the Officemax plays bait and switch to customers all the time, every time no stock on sale items.
All deal hunters know that Officemax stinks, like worst rebate processing, no stock, no competitor coupns, rude csr. That's why we take your flier to staples/office depot and PM there and use coupons and the rebates come every time. The people at staples/officedepot are lot better at customer service.

So please don't act like an angel here, we know better. Why are you begging for customers here to shop at Officemax. Yes, everynow and then, you will get your lousy customer, that's part of life. Take your sad stories somewherelse and don't expect any kindness until you improve your company image, stock inventory, rebate, friendly csr, better PM policy, NO LIES, accept competitor coupons.
then we can talk.


im just the 3 days flyers. He then rudely starts yelling and my manager came out and verified that it's only for friends and family and he is not making any new friends by yelling and being rude to anyone. Then he demanded that I show him the computer that is on sale tomorrow. So I showed him while holding my breath not to lose my temper. Then he said he wants to buy it today for that price. I said no he cannot, it's for tomorrow but if he wants to buy it for the regular price he can. He told me to hold one for him, but I said I cannot hold any sale item since it's unfair for those who will come early. My advice to you all is this, we are humans and we do get angry. Very rare do I run into such a rude person. If you are nice to the associates, they can order the stuffs if out of stocks. Especially the computers. However, the items that are under $50 on the total order, there will be a $10 shipping charge. Since this is a friends and family thing, we are not obligated to honor it though we want to help our sales and serve as many new friends as posible. So the key here is say PLEASE and be curtious. Thanks for your attention and hope we will have more new friends. The sub list is definitely the Cendynes. But the HP 300I won't be sub until the Cendynes are all gone and NEC 1100A are the drives inside and most stores don't have the HP. So come early and don't get mad if you don't get one. After all of the subs are gone there won't be any orders for the DVD writers. The computers can be ordered.

I am sorry to hear of your bad experience at the San Dimas store. However, each OM store is different and by all means do not apply to all OM. Please allow me to explain, the instore ads are mostly discontinued or overstock that we need to get rid off. The 3 days ad is also mostly the same. We do carry a lot of inventory on the sale items. Unfortunately, our powermax ordering system is unfair to some stores in that they send less of the inventory to the stores that do not sell a lot. As far as customer service, people have different standard and expectation. In your case, you probably did not get what you want b/c you came to a store that had little of the item inventory or came too late in the sale. Sometimes we get shipments after the sale started. Since most of the items are discontinued at the store or nonreplenishable, we are force to say that we have no more and no rain checks are given. I usually give rain checks excluding the mail rebates in case we do get them in during the sale.
As far as standards, Staples, Officedepot, and Officemax are all in the same boat. Different stores with different management and associates and it all come down to who care the most. So obviously you have had a bad experience. On the contrary, we would like for you to shop at our store but I will never BEG if you give us the bad attitude when the items are out of stock and no substitutions are available. If you are rude and disruptive then you have almost no chance of good customer service. It's human nature and you cannot blame anyone for that. Though we would like to bring in as many customers as posible but people coming into our stores with different moods and we are of no control over them. We do would like as many to shop at our store as posible. However, either we have the good deals or not, it's corporate who allow the substitutions and not the management team at the store. Please keep in mind that there are many people that still shop at OfficeMax and one customer will not make the profit for us to stay in business. So it's your choice to shop at OM or not. I do however, understand that you are blowing off steam b/c you did not get what you want and throwing tandrums in words. But if later there is another good deal and we just happen to have stocks, then I will see you in the store.
Good luck with your holidays shopping.[/quote]



Any store can have bad employees. Come to my area and you will hear just the opposite , Staples and OD give inferior service to Omax. I hear this everyday from customers. I have a built up customer base at my location(I work for Omax) because for the last 5 years I've taken care of them.

The out of stock issue is a frustrating one for all of us, but it isn't a conspiracy. There are many many factors involved including how our Powermax shipments work, some stores do not get many of certain items due to them being slow movers at that paticular location( hence Powermax issue), the item being in simultanious adds(hence the HP DigiCam+Printer bundle for $149 thats been in every add since BlackFriday), Problems getting the requested amount of stock from the supplier/manufacturer, The item that is on sale now was used for a sub on the previous add , etc etc.

Things are not perfect but I have seen Omax come a long way in dealing with these issues. We have weekly ad planners listing what can be rainchecked , what can be subbed, what can be ordered, etc. It's a rare occasion now that i can not take care of a customer. I'm right there with Bad_Dude though ,

If you are rude and disruptive then you have almost no chance of good customer service

. We in store did not print the add , decide what was in it , and we don't control stock issues, etc. But we are there to help you. If you are polite to me I will do everything within my power to get you the deal , If you want to be an ass then I'm sorry I couldn't help you. I'm not talking someone just frustrated , I'm talking the people who want to cuss, scream , yell and treat employees as punching bags. I'm not there for that.



snowlion if you have really been treated that badly , I would suggest calling the District Manager for that store if speaking with the General Manager resolves nothing. If that goes no where then call or write to the Corp. Headquarters.

 

[Bad Dude]

Hey Norton,
Our store just last Friday got in quite a few of those HP camera/printer pack. The thing is people are fighting over the package though the camera is not that great and it's also at regular price. We can now tell the customers that we have more. I have tried to order but you know ordermax system, you don't know stock until you put in customers put in their info. I don't like the new SAP system b/c the pock pc keep crashing and slow as heck. To get access to a computer to check stock is out of convenient locations. Anyway, how is your store doing.

 

[Norton]

I'm surprised you got more of the bundle packs in. We have rain checks by the tons for them. It's been the biggest stock issue by far ,for the last few weeks or so, for us in this territory.

I like the new SAP overall but it does still suck for a lot of things! I like the registers but there are many features of the old system that aren't as easily accessible now with the new. Stock searches, product descriptions, etc are a pain now. The pocket pc's are slow I agree!! Drives me nuts shooting tags.

Now if only they would do something with OrderMax ........ sigh! Gets old putting in all the info just to get told "out of stock" "non-replenishable" etc etc.

 

[JFrancis]

With OrderMax why not just search under "Inventory Pricing" for the DC's that have them in stock. I am not sure how familliar with OrderMax you are but it is rather easy to check stock for nearly any store or delivery center. If you already knew about this don't mind me... if you didn't feel free to PM me and I will explain to you how to do it.

 

[Norton]

Hey JFrancis .. I have used the inventory pricing search for sometime. Amazing how many people don't know about it. I'm referring more to after I've checked availability , do the order , then still get told for whatever reason the order won't go through. Doesn't happen very often anymore though.

 

[Defender77]

I tried to get the HP DVD and was glad to hear they were out, but they had some of the Cendyn/NEC's 4x drives, so that's what I got. Looks like a good drive, specially for $60 and I don't even have to spend postage to get it down or the extra tax. Also, the checkout lady offered the 1yr/2yr warrenty and I offered my $10 off 50 coupon and said if it worked, I'd take the 1 year. She entered it and it worked fine. Not a bad deal.

 

[VirtualLarry]

Originally posted by: Bad_Dude

Originally posted by: Zombie
ok is this deal open to everybody ? Is there a scan ?

If this is only for OM employees then what good is this stupid deal ?

The deal is for everyone who asks for it. But you have to be nice when you ask. If you want the DVDR writer you must also ask for it. The box is empty and for display only.

No rebates. For $19.99 you get two year of warranty since Cendyne is out of business.
Good luck guys.

Well, my local OM store is a**.

A friend of mine, went to buy the DVD-burner, they were sold out (of course - standard bait-n-switch tactics), and they refused to substitute for the HP200i, so he ended up buying the Cendyne for "regular price", which was marked for around $200 - $100 IR, so he ended up with an unwarranteed NEC 1100A drive for $100. Not a horrible deal, but not great either, I think that the store should have substituted personally. But my local one never does, especially not during one of these big sales. I asked him if he got the service plan, and he said no, and that no-one suggested it. (Surprised me slightly, since it seems that CC, BB, and CompUSA "associates" seem to try to push the plans on everyone and everything.) I told him that Cendyne went out of business months ago, and that his drive had no mfg warranty. He was slightly disappointed, but still happy to have a DVD-burner. I didn't really mention that he could have gotten the same drive, OEM, but the newer dual-format NEC 1300A model, for around the same price.

 

[VirtualLarry]

Originally posted by: snowlion

Also I have been to OM numerous times on sale events only to be told none in stock, happens every time. Case in point, I saw your store special flyer in store, so I told the clerk i want the item. He checks it out and saids we have none, so I ask if any substitution, saids no. The clerk gets manager help in locating this item in another store, saids all out. Then the clerk saids to manager why are we putting this item for store sale flyer if we only had 1 quantity of this item before we even started the sale. They didn't know I was listening. This just shows me the Officemax plays bait and switch to customers all the time, every time no stock on sale items.
All deal hunters know that Officemax stinks, like worst rebate processing, no stock, no competitor coupns, rude csr. That's why we take your flier to staples/office depot and PM there and use coupons and the rebates come every time. The people at staples/officedepot are lot better at customer service.

So please don't act like an angel here, we know better. Why are you begging for customers here to shop at Officemax. Yes, everynow and then, you will get your lousy customer, that's part of life. Take your sad stories somewherelse and don't expect any kindness until you improve your company image, stock inventory, rebate, friendly csr, better PM policy, NO LIES, accept competitor coupons.
then we can talk.

I wholeheartedly agree! Sounds just like my local store.

 

[VirtualLarry]

Originally posted by: optimistic
I'm always courteous to all sales associates, but when I asked the manger at Pomona OM about a burner they had on sale he immediately said he had none left. I even double checked he knew what item I was talking about, but he confirmed none left without goign out back. I politely said that was fine. I took another look at their shelf display with their many price slips still left on the box and took one to an employee and he got me two with no problems.

Hmm... I don't know what the lesson was in this story. :\

Lazy employees? I've asked to check stock on items before, and they won't even budge a finger to check the computer that they are at, sometimes. They just tell me "if we had anything, they would be on the shelf".

And yet, there is one good employee there at the store, when I was looking for cheap $20 burners during that unadvertised sale, he even went into this room in the front of the store, looking for potential Lite-On drives for me, without me even asking, after having a discussion about the burners and mentioning Lite-On. He must have been a hot-dealer himself or something.

 

[VirtualLarry]

Originally posted by: Bad_Dude
We do would like as many to shop at our store as posible. However, either we have the good deals or not, it's corporate who allow the substitutions and not the management team at the store.

That *cannot* be true.

Also, perhaps you can give us the straight scoop, why do the CSRs, and even the management, continue to foist the falsehood upon the public, that somehow, "officemax.com", isn't the same company as "OfficeMax"?

I mean, they use the same corporate logos, same product SKUs, you can order items on the web site for pick-up at the local store, you can view you local store's weekly ad fliers on the web site? Certainly, to me, the unsuspecting consumer, officemax.com is simply the online face of the OfficeMax corporation, which also operates the OfficeMax retail store chain.

I mean, why should OM CSRs, in the store, talk down to me like I'm a moron, for "assuming" that they were somehow the same? Why are they (apparently?) instructed to LIE DELIBERATELY to the customers about this?

And why can't I purchase items, shown on the web site, at the local store, for the same price? I'm not talking about items that says "online only" on their prices, I'm talking about items shown on the web site, with no disclaimer.

Yet, at my local store, I am instructed that those prices (all of them), apply only to the online OfficeMax.com company, which is somehow magically NOT related to the OfficeMax local store.

What's perhaps even more surprising and/or appalling, is that this particular OM store, is located in the same town as the corporate home of Staples. With service like this, it's not going to be long before OM is driven completely from this entire state, as OD was previously, because they just can't compete with Staples. In this case, primarily on the basis of customer service.

 

[Bad Dude]

Originally posted by: Norton
I'm surprised you got more of the bundle packs in. We have rain checks by the tons for them. It's been the biggest stock issue by far ,for the last few weeks or so, for us in this territory.

I like the new SAP overall but it does still suck for a lot of things! I like the registers but there are many features of the old system that aren't as easily accessible now with the new. Stock searches, product descriptions, etc are a pain now. The pocket pc's are slow I agree!! Drives me nuts shooting tags.

Now if only they would do something with OrderMax ........ sigh! Gets old putting in all the info just to get told "out of stock" "non-replenishable" etc etc.

Our store is now a training store after 3 years of hard work. I am part time but I take responsibility like a manager. I go after lazy associates and chew them out all the time. I don't want to be a supervisor b/c I don't want to deal with bad customers full time and having to deal with idiotic corporate people who never understand how hard it is some times. Though I am cool most of the time but when the work don't get completed and they chat more than work, then I chew them out. It seems like we got stocks mostly for those that we don't sell often. We now recieve 3 times the stocks 6 months ago. I know about the DCs but the computers are located in very inconvenient locations to do the search. But I make every effort to help locate merchandise b/c if we hold on to it then we lose not the customers.
I managed a computer store for 3 years, I did purchasing, advertising, tech support and sales for that store before.
There's a few disgusted customers here that did not get what they want. I guess there will always be some around.
No one ever instructed me about lying to any customers about the online store and local chains are not the same company. Matter of facts, both stores share the same delivery centers locally. I guess that dude is just making up in the heat of the moment. One thing I know for sure is that a lot of the items are online and not in the local stores. They always get pissed when I tell them that we don't have a certain item in the store but it's online. The best I can do to offer to order it. A lot of people don't understand is that being with OM for almost 4 years, I know the products very well and know exactly what is in stock or not, especially the electronics. When you have something on sale and run out, we call all the local stores to find who still them and how many so we can start calling to send the customers there. If we call many times and none of the store have it, then they won't get any for the that day for even the next 3 days. They always get mad and said we are lazy. Bottom line is some people just talk and they don't know what the heck they are talking about and they always end their paragraphs sounding stupid and clueless.

 

[oslama]

200i is on clearence for $50