i spend a while to convince them that coupon is doable.
at first they told me they cant use that 30$ coupon, i replied "why not, it didnt say you cant". then guess what, they said "sorry, we cant use that coupon b/c this item is on sale. which is the 10$ instant rebate". i went mad, and i said "what do you mean? are you saying
www.officemax.com is not the same company as officemax? if you say they are different, then i will not buy it". then the store manage call some where, few minute later, he drop down the transaction number and some other number, and agreed to the sells.
at first, i did this couple of time before at the same shop, even the clerk knows what to do with the trans. number and all that. that time it was a women manager in charge. this time i think its this 'new' manage dont know what he is doing and dont want us to bother him.
so, for those out there, we have to fight for our freedem plus "FREE stuff", dont hesitate to reason with them! remember "Customer is always right!!" people is USA (east side) should work on there customer service skill~~~! i heard west side are much more better, more customer oriented.
useful sentence:
1. why not, it didnt say you cant
2. what do you mean? are you saying
www.officemax.com is not the same company as officemax?
3. if you say they are different, then i will not buy it
free rules!