Onkyo Good Deal Gone Bad...HELP

[Doveman]

NYSTrooper that has got to be the stupidest thing I have heard.....

I already stated what I did, why would I lie about it now?? My hopes are that your moniker is not your profession, because all you are doing is showing your ignorance and I feel sorry for the people in your area.

1) I didn't expect the order go through.
2) I received an automated e-mail the following day....

Order Number: xxxxxxxx

We are currently reviewing the order information you provided. If you have any questions, we are here to assist you with your order. To track this order at any time, please visit our website at http://www.shoponkyo.com and click on "Order Status".

when you click on the link this is what you see...

Search Results:
Order number: Status: Carrier: Tracking number:
xxxxxxxxx Prepared for shipping No Carrier Info No Tracking Info


That is all I got.....until the receiver showed up on my door.

Because of the checks and balances that companies have in place for just this sort of thing, I thought it would be cancelled, at best I thought maybe I would get a e-mail from CS stating they are sorry for the confusion and maybe get a coupon for their error.

Bottom line is that I still do not know how a company can get approval over the amount I authorized them to charge.

 

[NYSTrooper]

Originally posted by: MarthaLynn

I don't believe for a minute that a company like Onkyo failed to notify him of the full charge via email prior to shipping and then also fail to notify him of when it shipped. First he tried to steal, now he is trying to lie to make it sound like he isn't responsible.

Thank you for the classic example of the attitude we see from so many law enforcement officers. "I don't have to know the facts to know that he's obviously not just guilty, but a liar."

I will end my discussion and just use this opportunity to remind myself how grateful I am that our forefathers constructed such a wonderful judicial system that protects US citizens.

I like how you just did the exact same thing you are preaching against.

 

[KrayzieKMF]

Originally posted by: BAMAVOO
Put it this way, if WalMart marks and item with the wrong price, THEY HAVE TO SELL AT THAT PRICE. I have done it several times myself. They call the manager, he gives the great deal, then screams to get the rest changed to the right price

I don't think they HAVE to sell it at that price. I think they do it because its good to keep your customers happy. If they HAVE to then I got screwed at a store in Cali... haha

 

[rahvin]

Originally posted by: Doveman

Bottom line is that I still do not know how a company can get approval over the amount I authorized them to charge.

Bottom line is they can't. Their merchant agreement with the banks doesn't allow it. If you want the reciever at the price you paid you can simply dispute the charge with the credit card company and show them the reciept. In a case like this you will have to dispute in WRITING to get it to stick. Although if you do go this route I wouldn't count on them honoring the extended warranty but you might get lucky and they might.

 

[Maverick215]

Perhaps a note to their shipping/billing department similar to this:
Dear so and so,
I recently purchased an item on your website. Subsequently a package was delivered to my house, at first I thought it was mine, but now it appears it was not, since I was charged FAR more for this unit than the unit I ordered. I insist that you send the correct unit to me post haste, if I do not recieve the unit I ordered within five buisness days, I will be forced to begin a chargeback for the unit you sent me. It is clear that you sent an item that I did not order, and then attempted to charge me for it.
you get the idea, too tired to make up more crap

 

[Gentle]

Doveman,

If you didn't think it would "go through" why did you even attempt to order it? Why didn't you just notify them that they had a problem with their website?

You *were* trying to scam them. Since it showed up and you are responsible for the amount it is worth you want to wiggle yourself out of the situation. You are attempting to appear innocent and failing completely.

I bet you would buy 20 of an item if it was really low in price and then auction them, leaving nothing for people that really truly want it for use. Not for profit.

Gentle1969

P.S. You should also be aware that Onkyo's warranty for their receivers is 2 years. The extended warranty you purchased is non-transferable and would not be a selling point if you attempted to sell this product for profit.

 

[Doveman]

Originally posted by: Gentle1969
Doveman,

I bet you would buy 20 of an item if it was really low in price and then auction them, leaving nothing for people that really truly want it for use. Not for profit.

Gentle1969

P.S. You should also be aware that Onkyo's warranty for their receivers is 2 years. The extended warranty you purchased is non-transferable and would not be a selling point if you attempted to sell this product for profit.

If that were the case, surely wouldn't I have done it in this situation? As I stated earlier I have an older Onkyo receiver & CD Player and love them both.

With all that said,

For those of you that answered my question or offered your advice, please accept my thanks for taking the time to answer.

For all of you dimestore preachers, who perceive to know me or what I was doing, crawl back under the rock which you came, the next Jerry Farwell revival is not for a couple more weeks.

Doveman

 

[TunaBoo]

ROFL, I hope you have to pay a 15% restocking fee (off the high price). There is a difference between a hot deal and trying to exploit a bug for personal gain.


And FYI, if walmart puts a $5 sticker on a $500 stero, they do NOT have to sell it at that. Read the ads, they are protected from "pricing mistakes." Now normally they want to make you happy, so anything reasonable and they will just let you have it for that price, but not something totally crazy. Not to mention, how do they know you didn't change the price yourself...

 

[RBC]

Cut the guy some slack. It was a gamble and if it doesn't work out he sends them back to Onkyo and pays the charges. He should have known that this was a crapshoot at best. Although, I agree that a hot deal does not mean exploiting someone else's error.

 

[conehead433]

Where's the Hot Deal?

 

[sstinman]

Originally posted by: TunaBoo
ROFL, I hope you have to pay a 15% restocking fee (off the high price). There is a difference between a hot deal and trying to exploit a bug for personal gain.


And FYI, if walmart puts a $5 sticker on a $500 stero, they do NOT have to sell it at that. Read the ads, they are protected from "pricing mistakes." Now normally they want to make you happy, so anything reasonable and they will just let you have it for that price, but not something totally crazy. Not to mention, how do they know you didn't change the price yourself...

Your wrong (at least in Michigan) the law is if a item is marked at a price then the store must honor the price tag . I once got a wireless Linksys router fo $90 at Walmart (while they where selling for $190). If they make the mistake its the stores problem.

If I where you I would call up your credit card and claim fraud. They made a commitment to you to sell the reciever for $65 and they should honor that.

Face it how many times do you get to "do over" a mistake. The law has no simpathy for errors. As for TunaBoo I hope one day I find you make an error selling somthing. I be sure to stick it to you.

 

[Zim]

So you found what you believed to be a hot deal, but YOU DID NOT POST IT HERE. Then when the deal goes sour, you post your whingings here (in the wrong forum!). Why am I not sorry for you?

 

[Fritzo]

Heh...boy is that wishful thinking. I'd like to see that "law" that stores must honor a price due to a malfunction.

 

[fleshconsumed]

The way I see it is Onkyo screwed up, whether it's incredibly low price like $10 or $0.00 does not matter - it simply does not matter, it's just another price mistake. Now, normally a reasonable company seeing an order like this would try contancting a customer and
A apologize for their mistake and ask if he still wants to buy an item at its full retail price OR
B cancel the order if the customer does not want it, and once again apologize for mistake on their part.

Onkyo did NOT try to contact Doveman, instead it just charded him triple or whatever amount he agreed to pay. Doveman did not cheat on them, because it's expected for the company to contact the customer to let them know there is something wrong with his order and cancel it. If they called him like they should have and said the price on his order was wrong I'm sure he wouldn't have posted this thread. But they did not, they simply overcharged him.


And Doveman, just try to explain them situation and just see where it goes, but if I were you I wouldn't insist on free receiver, however if they'll ask you to ship it back have them refund full price w/o restocking fee and make sure they refund the shipping too because it was their price mistake and shipping a receiver is costly.

 

[sstinman]

Originally posted by: Fritzo
Heh...boy is that wishful thinking. I'd like to see that "law" that stores must honor a price due to a malfunction.

When Onkyo showed the screen and asked the buyer to confirm the the agreement became a contract. The terms and conditions of the contract are clear. Onkyo promises to deliver the receiver for the $65 price. Its that simple guys the LAW will uphold the contract. A price mistake can be caught and corrected PRIOR to closing the sale. Making changes after is FRAUD and THEFT on Onkyo's part.

That why DELL and others don't close the contract until later after a review is done. So they reserve the right to cancel the deal prior to taking the money. Once money changes hands the contract is locked at the terms and conditions agreed to by both parties are in effect. So Onkyo needs to reviese its business model to properly execute on-line sales.

 

[Z80]

Simple answer, dispute the credit card charge and wait for Onkyo to call you. When they do, tell them either give it to you at the terms agreed upon or come get it - you don't have to lift a finger!

 

[pipeliner1]

How many of you so called honest people in here would of turned the 65 dollar deal down.



I wouldnt see one of you so called honest people actually telling the truth and turning it down. Everyone of you people that are telling him hes stealing, Id bet my left nut that you bastards would of jumped on it to. Your in the hot deals section your looking for hot deals.; I bet if we took all the people who gave him crap about "stealing" I bet we could got back and look and see everyone in here has probablly ordered a "free harddrive possibly price mistake". Oppps thats not stealing.


And before you people come in and say No i would never order that drive. Remember its just human nature to lie

 

[Caminetto]

This is exactly the same situation as if Onkyo was selling a $200 item and it posted as $190 in your basket. Onkyo has no authority to charge $200. But they always have the right to cancel the sale, and I feel certain Onkyo realized their error and assumed they could buffalo you into paying full price. (Looks like you both thought you could work the situation). But in truth their argument is with the person who designed their web ordering system and not the customer. The ultimate resolution will, after protesting to the credit card company, be that Onkyo will cancel the order and will send you a free shipping label back to them, since credit card disputes are almost always decided in favor of the retailer unless their is overwhelming evidence to the contrary. Usually the retailer has the legalities defined somewhere on their web site and your purchase agreed to the terms. Be sure to contact Onkyo customer service as your credit card company will ask you for proof that you tried to settle the dispute.