- Feb 6, 2002
- 36,275
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- 136
I've noticed getting help with online merchants is moving more towards chat vs a phone call.
Need help with order at Newegg and had to wait 15 min. Recording kept saying for faster response use chat. Problem was too complicated to resolve typing.
Since it still takes a single person the same resources for chat, why this vs talking? In fact communicating via typing is slower.
Anyone else notice this??
Need help with order at Newegg and had to wait 15 min. Recording kept saying for faster response use chat. Problem was too complicated to resolve typing.
Since it still takes a single person the same resources for chat, why this vs talking? In fact communicating via typing is slower.
Anyone else notice this??