- Jul 7, 2005
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Well it looks like it cut their sales as well. Call it Capitalism in Action. The result was ever so obvious, well obvious to anyone outside of CC's management. You know that other retailiers were probably just laughing when they heard of what CC was doing.
Deutsche Bank research analyst Mike Baker wrote Circuit City's labor change hurt its service levels and enabled chief competitor Best Buy Co. "to take share."
People are not going to purchase 1000+ dollars of electronics from know-nothings. Experience in the industry, and that means sales people who know and enjoy their job, counts in the retail sector.
Plus add in all of us who refuse to shop there because of their corporate stupidity. Just a note, I do not deny that Circuit City had the right to do what they wanted, they also have to face the consequences too. They misdirected the fault for their declining sales on "overpaid" employees when it probably really was overpriced items and the need for more of those "overpaid" employees than they had.
Deutsche Bank research analyst Mike Baker wrote Circuit City's labor change hurt its service levels and enabled chief competitor Best Buy Co. "to take share."
People are not going to purchase 1000+ dollars of electronics from know-nothings. Experience in the industry, and that means sales people who know and enjoy their job, counts in the retail sector.
Plus add in all of us who refuse to shop there because of their corporate stupidity. Just a note, I do not deny that Circuit City had the right to do what they wanted, they also have to face the consequences too. They misdirected the fault for their declining sales on "overpaid" employees when it probably really was overpriced items and the need for more of those "overpaid" employees than they had.