Optical Mouse driving me crazy!!!

[lillazy23]

hey guys i have the Microsoft Internet Explorer Optical Mouse and its driving me crazy it keeps turning off and on. Anybody else having this problem??? I cant RMA it either 30 days have passed and buy.com isnt taking it back, i guess im stuck with this stupid thing.

 

[madthumbs]

They have a 5 year warranty. I hear it is as simle as calling M$ and giving them the serial number. The wires on the originals were defective. You should get a 2nd generation one for free.

 

[lillazy23]

would you happen to have the number?? thanks

 

[randomlinh]

should be somewhere in the box, just do a little hunting

 

[lillazy23]

i called ms and they are sending me a new mouse
thanks

 

[BadMuleS]

easy as 123 bub

 

[amdskip]

I think the explorer has a lifetime warranty

 

[Hossenfeffer]

Hmm, what -is- the number? If anybody has it handy I think I'll recommend to my dad that he call (or I'll call for him).

 

[lillazy23]

i got it from microsoft.com, forgot what it was but you could find it there

 

[SkiT53]

heh, i had the exact same problem.
called up ms and they're shipping me a new one right away.

 

[bigrash]

is everyone having problems with that mouse?

 

[SkiT53]

sorry, for those that wanted the microsoft number
here it is:

1800-360-7561

hope that helps

 

[Pretender]

Is the serial number the same as the ID on the bottom of the mouse? I don't think I saved my box....damn

 

[lillazy23]

yeah its the number on the bottom of mouse product id

 

[acexg1]

why'd you get a mouse from the 'evil empire'? logitech has good ones, if not better. i've got one of the optical wheel mouse, best one i've used.

 

[Pretender]

Logitech took too long stealing M$'s technology. By the time I needed to get a mouse, the optical Logitechs were still months away from being available.

 

[ApacheXMD]

but look at what happens when you rush things. broken mice

it's all Agilent's tech anyway.

-patchy

 

[PliotronX]

<< Logitech took too long stealing M$'s technology. >>



I hope you're being sarcastic

 

[Pretender]

<<

<< Logitech took too long stealing M$'s technology. >>



I hope you're being sarcastic >>

Actually, I had no idea who they got the optical tech from, but microsoft released theirs first and I was in a hurry to get one....it's a shame, those blue logitech ones look Swwweeeeet...if only I had another $50 to blow.

 

[acexg1]

why do you need $50 for a logitech optical? i got mine several months ago for 30 ~ 35 at best buy.

 

[ApacheXMD]

the non-ifeel optical mouseman is only 39 bucks
and the cheaper optical is only 29.
that's like full retail price, so you can do better still

-patchy

 

[datalink7]

my intellimouse just died (doh!). Do I just say that it died and ask for a replacement?

 

[Pretender]

Call their number (800-360-7561) and tell them the problem (i.e. the pointer frequently freezes, or the mouse no longer works, or the LED no longer turns on, etc)...if you sound like you're a newbie, it's probably better than sounding as though you heard that you can get a free mouse replacement if you call (doesn't sound like you're doing it just to get a free mouse). The call lasts less than 5 minutes, most of which is spent giving them your shipping info.


I've heard it takes less than 3 days to get the replacement, but I just put in for one a few days ago and they said they're backordered for about 2 weeks

 

[lillazy23]

well they sent me a wrong mouse it was a regular optical mouse and i called them and told them, they told me i could keep that one and they would send me a explorer again. Microsoft has the best customer service

 

[datalink7]

sweet!

Calling now *enters newbie mode*