From what I've read they seem to be a reputable company but I don't have any firsthand experience. I think there was one person on the forums that purchased a system from them that he was generally happy with but most of the folks in this section are looking to build their own. There are a bunch of reputable boutique PC companies though like Falcon Northwest, Alienware (Dell's gaming division essentially), iBuyPower, CyperpowerPC, Maingear, Velocity Micro and Digital Storm are just a few that come to mind. It pretty much comes down to who has what you want at the price you want with the service (if any) that you want.