SBC Datacomm is hiring (many people) for the 7 X 24 call center in Arlington Heights, IL (Western Burbs near Chicago).
They are hiring for all shifts.
These are Tier 1 positions, but we need Tier2 / Escalation Engineers as well and experienced candidates may be bumped up.
This is a "SPOC" (Single Point of Contact) center, so selected candidates will be handling circuit call-outs (Frame-relay circuits, ATM circuits, dedicated, etc.) as well as CPE (Customer Premesis Equipment - Networking stuff - routers, switches, firewalls (mostly PIX), Adtran Integrated Access Devices (TA624 / 850), etc.), IPT (IP Telephony - predominantly Cisco, Nortel, Avaya), and some wireless.
CCNA is pretty much the minimum, but I believe the CompTIA certs are also being considered. MCSE is helpful / desirable. Anything above that is a plus, from what I've heard.
Benefits are some of the best in the business, I don't know what pay scale is being offered.
Contact HR. I don't think the jobs are posted on the company web site, but you may be able to apply on the website as well (
www.sbc.com).
(I have no "pull" with the hiring process, I just heard of the positions and thought I'd post)
Good Luck and better times for all.
Scott