OK I know this is a tad off topic ..or maybe WAY offtopic but I'm not going to wade throught the BS in ATOT.
Staples had a 19" Monitor on sale this week, which I ordered on Sunday. Now logically you'd think the order would be processed and picked on Monday..right? heck it should probably ship on Monday(but that would be asking too much). So I check staples periodically to see if they changed the deliverydate of 2/20. nope - the site still says delivery on 2/20. So I should get it today...nope(the UPS guy drove past multiple times but never stopped) I call Staples to see what was up - they gave me a tracking number. I tracked it on UPS's website and it says delivery is scheduled for tommorow! WTF!! It also says they didn't get the billing info until almost midnight on tuesday(2/18) and didn't actually pick it up until wednesday at 5:43pm! So I call staples back asking what caused the delay incase it was something i could try to avoid in the futured(CC problem, address or whatever) but they claim it must be UPS's fault since they still show it should be delivered today. They (staples) also said that it left their site on Tuesday according to their system so "it must be UPS's fault". I called UPS later up and asked them for verification that there were no "delays" and that was confirmed. But while I still had the Staples lady on the phone I asked why their site doesn't update with correct delivery times and/or why they don't email/post tracking numbers on shipments that sent via trackable couriers. She said that they can't possibly email/post that info every time a shipment actually ships.
I then asked(still politely) why other "online" places can do it but a big company like Staples doesn't see fit to provide tracking numbers unless you call. All she could say was that she's never had anyone ask for them to be emailed or posted and again stated that it would be impossible to do so on every order
Bah - I give up:|
I know it is only a monitor and YES I CAN wait until tommorow for it, BUT that isn't really the issue here. The issue is that all week their site has told me that it was supposed to arrive today but they didn't ship it until yesterday(oh and it was shipped "ground") The next issue is her claim that it would be "impossible" to provide tracking numbers - I call BS on that too. NewEgg does it - Crucial does it - Comp-U-Plus does it, and etc. The next point is where it gets good - her claim that I was the first to request tracking numbers to be provided when ordering(either via their site or email) - So my response is this:
If anyone who has the time would like to help me out so I don't feel like a lone boob who thinks that they should provide such tracking info - please call 1-800-3STAPLE and politely suggest that they put inplace a system to better communicate tracking info - either by sending emails and/or posting it with your order info which is on their site.
Thanks for the OT listen
CkG
PS - I really wanted to test this monitor tonight since it is being delivered to it's new owner tommorow along with this XP1800 system(-6WUs/day)
Staples had a 19" Monitor on sale this week, which I ordered on Sunday. Now logically you'd think the order would be processed and picked on Monday..right? heck it should probably ship on Monday(but that would be asking too much). So I check staples periodically to see if they changed the deliverydate of 2/20. nope - the site still says delivery on 2/20. So I should get it today...nope(the UPS guy drove past multiple times but never stopped) I call Staples to see what was up - they gave me a tracking number. I tracked it on UPS's website and it says delivery is scheduled for tommorow! WTF!! It also says they didn't get the billing info until almost midnight on tuesday(2/18) and didn't actually pick it up until wednesday at 5:43pm! So I call staples back asking what caused the delay incase it was something i could try to avoid in the futured(CC problem, address or whatever) but they claim it must be UPS's fault since they still show it should be delivered today. They (staples) also said that it left their site on Tuesday according to their system so "it must be UPS's fault". I called UPS later up and asked them for verification that there were no "delays" and that was confirmed. But while I still had the Staples lady on the phone I asked why their site doesn't update with correct delivery times and/or why they don't email/post tracking numbers on shipments that sent via trackable couriers. She said that they can't possibly email/post that info every time a shipment actually ships.
Bah - I give up:|
I know it is only a monitor and YES I CAN wait until tommorow for it, BUT that isn't really the issue here. The issue is that all week their site has told me that it was supposed to arrive today but they didn't ship it until yesterday(oh and it was shipped "ground") The next issue is her claim that it would be "impossible" to provide tracking numbers - I call BS on that too. NewEgg does it - Crucial does it - Comp-U-Plus does it, and etc. The next point is where it gets good - her claim that I was the first to request tracking numbers to be provided when ordering(either via their site or email) - So my response is this:
If anyone who has the time would like to help me out so I don't feel like a lone boob who thinks that they should provide such tracking info - please call 1-800-3STAPLE and politely suggest that they put inplace a system to better communicate tracking info - either by sending emails and/or posting it with your order info which is on their site.
Thanks for the OT listen
CkG
PS - I really wanted to test this monitor tonight since it is being delivered to it's new owner tommorow along with this XP1800 system(-6WUs/day)