Outlook and Word - Office 2003

[Haui]

I have a user that is having sort of a problem with Word attachments.

Say she has a Word document on her computer already that she created, when she double clicks it and opens it, it opens normal.

However, when she opens a Word document through Outlook, it opens in Word but opens in a whole layout mode, where she sees all pages in one Window. I advised her to go to the top and Select View --> Normal layout and it changes it. However, the next Word document she opens through email goes back to the whole document layout mode.

Any ideas?

 

[tennesota]

Open MS Word.
Go to Tools | Options
Click General tab
Remove check mark for "Allow starting in Reading Layout".