Outpost - 99.99 + FREE SHIPPING! Seagate 400GB ST3400633AS-RK Serial ATA (SATA/300) Retail Hard Drive

[EKKC]

Originally posted by: GloryField
so what's proof of purchase? receipt? what label on the box?

I believe that is the UPC label on the black box (not the sleeve) that has BOTH your serial and the model number

 

[Sniper82]

Just called Seagate and the guy told me to just keep a copy of the UPC on the box and there wouldn't be any problems. He said as long as the SN on the drive matches that of the box it would work. I am wondering if I should email them and see if they won't fix it on there site. At least the box has a 5 year warranty on it. I wonder if I jumped up and down on it and crushed it if they would raplace it?

 

[TrojanAaron]

I wrote them an email stating my concern that I am likely to run into conflict should something go awry and they replied saying that they CANNOT update their system. Just be sure to have the Serial and Part number from the external box. They also gave me a reference case number should I run into any problem.

I'm almost tempted to find some way of screwing up the drive and running the warranty so that I can get a drive with a legitimate part number and serial number.

Anyway, I would ask for some case or reference number to refer to your communication with them so that if they question the validity, you have some prior communication stating your concern to back things up.

 

[ScottFern]

I also received a .10 drive and I am just keeping the receipts along with all the boxes.

 

[Howard]

According to Seagate, the 7200.10 runs just slightly hotter than the 7200.9.

 

[Shaotai]

same here. serials are the same on the box, but part # are different. checked the warranty and it shows OEM type product, no warranty.
I usually keep all the boxes for the retail stuff I buy, so it's not a problem. I'll also be keeping the receipt in the box too..

Using the part # on the box is no problem, it shows up 2011 expire date...
my drive is also a .10! I'm a happy camper...

 

[esquared]

Originally posted by: TrojanAaron
I wrote them an email stating my concern that I am likely to run into conflict should something go awry and they replied saying that they CANNOT update their system. Just be sure to have the Serial and Part number from the external box. They also gave me a reference case number should I run into any problem.

I'm almost tempted to find some way of screwing up the drive and running the warranty so that I can get a drive with a legitimate part number and serial number.

Anyway, I would ask for some case or reference number to refer to your communication with them so that if they question the validity, you have some prior communication stating your concern to back things up.

What they are telling you is not true. As I posted before, I sent them the info that they requested from me and by the next day my drive was updated to a 5 year warranty. As we are dealing with CSR's, you might just want to send an email again in hopes of getting another csr to respond properly.

BTW, my boss at work ordered two of the 400GB SATA drives on Thursday and they arrived today. The boxes again showed the model 7200.9 drives and inside both boxes were two 7200.10 drives. We entered both serial numbers and they indeed have 5 year warranties. It looks like Seagate is starting to fix the database.

 

[ScottFern]

my warranty info has been updated.

 

[skljohnson]

same, same, received 7200.10 drive. same issue with drive serial not being recognized.
Still an awesome deal, wish I'd ordered 4 of em'.

 

[Kwatt]

Originally posted by: Sniper82
Just called Seagate and the guy told me to just keep a copy of the UPC on the box and there wouldn't be any problems. He said as long as the SN on the drive matches that of the box it would work. I am wondering if I should email them and see if they won't fix it on there site. At least the box has a 5 year warranty on it. I wonder if I jumped up and down on it and crushed it if they would raplace it?

They might but how many empty hard drive boxes do you need?

 

[grtmoby]

sorry guys but i just got confused the serial number is the one starting with "5QH" and this is the important one or I am getting this wrong.
Someone confirm please

 

[Doug117]

Just received my 2 400 giggers today. Sure enough same problem. The drive and the box show the same serial number, but they differ when it comes to the Model # and Part # (which are related). I'm not gonna get crazy on this yet, as I'm sure they're aware and working on the problem. It'll all come down to the drive's serial number.. you cant have duplicate serial numbers.... They just haven't gotten the databases updated for the new .10's. I may revisit this in a month to see if all is well again... in the meantime, I FINALLY HAVE SATA!

 

[Raiden256]

Possible to still get one of these? There's a drive out there for $89.99, but it's a ST3300622ASRK. Any difference?

Edit: Der... it's late. That's a 300, moron.

 

[motoxpress]

Serial and part#s checked out fine for me. Good through 2011.

-mx

 

[ScottFern]

I had to warranty my drive today, because it was DOA. It would detect in the bios but it would never show in computer management -> storage or detect during Seagate disk wizard.

The warranty went without a hick up and I should have a new drive by the end of the week. They even said they would provide a return shipping label.

 

[Modular]

Well that's good to hear, but you said earlier that they updated your warranty info. I'm really interested to see what happens when someone who's info hasn't been updated has to RMA a drive...

 

[Pardus]

just got mine today, where do i find out if it's a 7200.9 or 7200.10, box doesnt say, there is a 5-year sticker on the front of the box. worst buy has the same hd for $244.99, LOL!!!

 

[esquared]

Originally posted by: ActiveX
just got mine today, where do i find out if it's a 7200.9 or 7200.10, box doesnt say, there is a 5-year sticker on the front of the box. worst buy has the same hd for $244.99, LOL!!!

Open it up. It will say if it's a 7200.9 or 7200.10 on the drive.

 

[wfn]

got 2x7200.10s.. both have the warranty discrepancy, contacted seagate. got the standard "keep proof of purchase/upc for warranty" reply

 

[sparhawk6]

I also recieved a .10.

 

[Tegeril]

S/N on box and drives are the same (PN different), component warranty on all FOUR I got

Submitting pictures of everything now.

 

[Tegeril]

I recently obtained four (4) 7200.10 Seagate Barracuda drives from a recent promotion for the Frys.com Grand Opening. After hearing many stories about warranty information being incorrect in your online database I checked your website to confirm this issue and all four drives I purchased claim to be "Components." I was informed that people have had their drive information updated in the online database when you are provided with a clear image of the drive label and outer box label so I have attached images that correspond with the drives I purchased so that they may be updated. Please provide me with a case or reference number of some kind so if there is a discrepancy in the future, I may refer to it to expedite any future situation.

If you need any additional imagery from any of the products in order to update the database, please let me know and I will send them along.

Thank you,
Aaron L'Heureux

Awaiting a response.

 

[happybelly]

I received a 7200.10 a few days ago. The warranty didn't work at first, I checked again today and I now have a 5 year warranty.

I guess they are updating the database.

 

[grtmoby]

guys please i got mixed up and need your help. isn't the serial number the one which starts with 5QH and the part number is the retail kit or what exactly.

 

[Kwatt]

Just got mine. They are the 10's also.

Both are 5QH's

Box has a five year warranty. Drives have none...


Kwatt