Outpost - 99.99 + FREE SHIPPING! Seagate 400GB ST3400633AS-RK Serial ATA (SATA/300) Retail Hard Drive

[Navid]

Originally posted by: Sniper82

Originally posted by: Navid

Originally posted by: Sniper82
What am I hearing about warranty problems? Are these covered like it says they are?

If you check the warranty status on Seagate web site, for one of the 7200.10 drives that came in a 7200.9 box, it shows it as an OEM drive that has no warranty and asks you to contact the system manufacturer!

I asked Seagate about this and was told that they would honor the 5-year warranty. Seagate claims that there is no problem.

I am worried that the burden will be on us to prove that the drive is under warranty if some day it needs service.

Oh so the last deal outpost listed them as 7200.9 drives but most/all was indeed 7200.10 drives in the box? Would keeping the receipt fix the warranty problem if they end up questioning it?

That's what Seagate wants me to believe.
But, all the receipt proves is that I bought a Seagate drive. The receipt does not show the serial number. The warranty is limited to 5 years. Their database shows when each drive expires. The problem is that it seems like their database needs more than just the serial number. It also needs the part number. That's where our problem starts. The part number on the box (7900.9) is different from the part number on the drive (7900.10).

Seagate also tells me that I am supposed to refer to the drive with the part number that is on the box. You can see all of this in the copies of emails I posted on the previous page of this thread.
My problem is that this sounds a little bit fishy to me.
When I send the drive to them some day and they refuse to service it, how am I going to find this guy who sent me this email?

 

[tran1981]

5 years is long to keep all the receipts and box. What if you send your upc for rebate? I better keep all the copies.

 

[Sniper82]

so is this a bad deal you all think since there could possible be no warranty?

 

[Navid]

Originally posted by: Sniper82
so is this a bad deal you all think since there could possible be no warranty?

I will contact them again and link to this thread.

I once got a Seagate drive from Outpost and their web site showed that it only had a few months of warranty left!
I contacted them and they asked me to send them an email of the receipt and the serial number and everything. I did and they corrected their database. Now, it shows that the drive has 4.5 years of warranty.

I was hoping that they would do the same thing this time since they again asked me for the receipt and everything. But, this time, they did not fix their database.

 

[Sniper82]

heh I don't know what to do then. I hate to buy one with no warranty. Of course maybe this batch will actually be 7200.9 drives.

 

[jlee]

Originally posted by: tran1981
5 years is long to keep all the receipts and box. What if you send your upc for rebate? I better keep all the copies.

What rebate?

 

[Sniper82]

I went ahead and ordered one. Surely they will honor the warranty. As for receipts most companies just want to see a purchase date and the device being RMA'ed to be listed and thats it regardless of serial #,part #,ect.

 

[grtmoby]

Shall we all unite and send to seagate with our details and see what they will do. There must be some sort of a gurantee for us that we shall have 5 years warranty, what if the guy we are taalking with got fired or moved.

what do u think guys...

 

[Tegeril]

In for four on the revitalized deal.

 

[xbassman]

Originally posted by: Sniper82
heh I don't know what to do then. I hate to buy one with no warranty. Of course maybe this batch will actually be 7200.9 drives.

I don't think they are batching 7200.10 or 7200.9.

I rec'd 7200.9's and ordered around the same time as many others here that rec'd 7200.10's.
Luck of the draw really.

$99 for either is a hot deal.
Hopefully Seagate will update their database.

BTW- I hooked up one of the drives I got in a USB enclosure and it is VERY quiet sitting 1 1/2' from my head. I have to listen closely to hear it seeking. (In an AMS Venus DS3 enclosure)

 

[shoRunner]

in for a few also, this is quite a good deal.

 

[JBT]

only picked up one should be good.

 

[tran1981]

The rebate was back in Sept.

 

[Modular]

Received mine today. Opened it up and it's a 7200.10

I'm ging to contact them about the warranty tonight. It's a great deal either way.

 

[Jmman]

Originally posted by: palindrome

Originally posted by: Navid

Originally posted by: soundforbjt
Just got mine today and it is a 7200.10

I'm keeping everything so they can't screw me on the warranty.

I'm not sure that is going to be sufficient!
The part number of a drive is the number printed on it not the one printed on the box. They have screwed up their records and are not willing to correct it.

We should ask them to send us a signed letter stating that they will honor a 5-year warranty for the serial on the drive itself and to update their damn website!!!

I also received the 7200.10 drive with no warranty. The drive serial number is clearly listed on the label on the box though, so they would have a hard time disputing its 5 year warranty......

 

[SleepyB]

Can you people who received 7200.10 please post the first 3 or 4 digits of the serial number?

 

[Zap]

Originally posted by: grtmoby
Shall we all unite and send to seagate with our details and see what they will do.

I used their email form today... let's see what they say. I think I have around 10 drives that has this issue in their database (6 of them recent SATA 7200.10 400GB from Outpost, 4 of them EIDE 7200.8/9 400GB from Outpost). Seems like the retail boxed drives which have this issue are made in China, while my OEM drives (320GB 7200.10 from Newegg) are made in Singapore and are listed with 5 year warranty.

I have a feeling that they're not going to do much for just a bunch of guys complaining. Perhaps we should create a dedicated thread (in Peripherals) for this issue, with a poll and people posting how many drives they own which are affected. Then, after there's a bit of traffic in that post, try to get some web journalist interested in this as a story. Perhaps Anandtech, though it's not their "type" of story. HardOCP might link to it on their front page. How about those "news" rags such as TheInq or The Register?

Negative publicity will have a bit more clout.

 

[esquared]

Zap,
I emailed them this afternoon also with the same problem. The person who emailed me back gave the following:

"Kindly e-mail us back with a clear image of the drive label and the label on the box along with a copy of your Proof Of Purchase, so that we may forward the same to our Order Maintenance Team, who would make the necessary changes and update the correct warranty on the website."

I took a picture of the drive installed (still got a clear picture of the model and S/N), and I made a pdf of it and the barcode/with SN with the Fry's receipt. I'll see what happens tomorrow.

 

[TrojanAaron]

I just got mine... I haven't opened the box yet to see if its a 7200.9 or a 7200.10. Between the two, I'd much rather have a 5 year warranty.

I checked up the warranty on the seagate website and it says "In Warranty Expiration 28-SEP-2011"

Don't really understand why the warranty was activated 3 weeks ago, but it looks like I've got a 5 year warranty.

The first 3 digits of the Serial number on my drive is "5QH"

 

[SleepyB]

Originally posted by: TrojanAaron
The first 3 digits of the Serial number on my drive is "5QH"

I'm guessing you got a 7200.10, Made in China.

 

[TrojanAaron]

Still haven't opened it yet (debating whether to keep it or sell it)

But yep, it says made in China. Is there anyway to tell if its 7200.9 or 7200.10 strictly on serial number?

 

[AMD K9]

In for one I knew this would be back from the dead!

 

[SleepyB]

Originally posted by: TrojanAaron
But yep, it says made in China. Is there anyway to tell if its 7200.9 or 7200.10 strictly on serial number?

That's what I'm trying to figure out, but no one is posting the serial number along with the model they got. Please report your model + serial number people.

My current theory is based on serial number, if the 2nd character is a "Q" then it's a 7200.10, if it's a "P" or less, then it's a 7200.9. But I don't have enough valid data to come to a conclusion. So please post serial numbers people. Blank of the last couple of digits.

 

[Craxen]

My 7200.10 serial # starts with 5QH.

 

[Terabyte]

My 7200.10 serial # starts with 5QH. Sticker says "Made in China"

No warranty for the numbers on the hdd

There is warranty for the numbers on the box.

Hmm