PC freezing very irregularly

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UsandThem

Elite Member
May 4, 2000
16,068
7,380
146
I just double checked some reviews, and that definitely was the Asus board I considered. It should be a good choice.
 

Halp12

Junior Member
Jul 1, 2018
17
0
1
I just double checked some reviews, and that definitely was the Asus board I considered. It should be a good choice.

Great. I also noticed my current gigabyte board has Dual Bios. Is this helpful incase an update goes wrong? I won't be able to revert back to old updates according to Gigabyte's notes
https://www.gigabyte.com/Motherboard/GA-Z170X-Gaming-3-rev-10#support-dl-bios
I'm on version F6 and F20 prohibits going back to older versions

I forgot to mention I have gotten a BSOD only once during the freezing. Never got it again.

https://i.imgur.com/08MJNE6.jpg

a google search came up relating to nvidia drivers.
 
Last edited:

UsandThem

Elite Member
May 4, 2000
16,068
7,380
146
You can roll back to an older BIOS on the Gigabyte boards, but there are some extra steps involved. You have to make a bootable drive:

https://forum.giga-byte.co.uk/index.php?topic=17957.0

I've never had to use the secondary BIOS as I always update my BIOS within itself (not with a Windows utility).

But after updating my BIOS, I started having all sorts of annoying issues like my mouse cursor pausing and acting very jerky, and lots of apps crashing out of the blue. I never had those issues after I replaced my board with the Asrock one, and the rest of the hardware stayed the same.
 

Halp12

Junior Member
Jul 1, 2018
17
0
1
You can roll back to an older BIOS on the Gigabyte boards, but there are some extra steps involved. You have to make a bootable drive:

https://forum.giga-byte.co.uk/index.php?topic=17957.0

I've never had to use the secondary BIOS as I always update my BIOS within itself (not with a Windows utility).

But after updating my BIOS, I started having all sorts of annoying issues like my mouse cursor pausing and acting very jerky, and lots of apps crashing out of the blue. I never had those issues after I replaced my board with the Asrock one, and the rest of the hardware stayed the same.

Ah, reading that thread, seems a little complicated. Also, the amount of people having issues O_O
 

Halp12

Junior Member
Jul 1, 2018
17
0
1
Ok BIOS has been updated. from F6 to F22j

https://i.imgur.com/NBw0C2b.jpg

guess I will post back in approx 30 days to see if any freezes occur. If I get one then the next step would be to remove GPU and go another 30 days. If that doesn't do it then I'll have to start buying and swapping parts one by one , 30 days each part
 

Halp12

Junior Member
Jul 1, 2018
17
0
1
I noticed after the BIOS update my RAM speed went to 2133 (which is what the CPU supposedly supports) but I think XMP is off now. Because when I turn XMP on to profile1 it sets my RAM to 2400.

Does it matter if XMP is on or off?
 

LTC8K6

Lifer
Mar 10, 2004
28,520
1,575
126
Right. But for the purpose of this 'trial' of waiting approx 30 days for a freeze, shouldn't I leave it at 2133? According to the Mobo specs anything above a 2133mhz is technically an OC right?

https://www.gigabyte.com/Motherboard/GA-Z170X-Gaming-3-rev-10#sp
Yes, I guess for a trial you wouldn't want an overclock.

I guess 2400 is an overclock for the CPU memory controller, but not for the ram itself.
I can't imagine 2400 would be any problem, but yeah leave it at 2133 for testing.
 

Halp12

Junior Member
Jul 1, 2018
17
0
1
Ok so I just got to my desk right now (12:45pm) and checked uptime in task manager. It got reset. 8 hrs of uptime.

however it looks to be unrelated to the freezing issue. Event Viewer shows 2 events at same time, it looks like it restarted automatically?? Currently googling fixes.

Log Name: System
Source: Service Control Manager
Date: 7/15/2018 4:13:06 AM
Event ID: 7031
The Update Orchestrator Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.


Log Name: System
Source: Service Control Manager
Date: 7/15/2018 4:13:06 AM
Event ID: 7031
Description:
The Windows Update service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Log Name: System
Source: Microsoft-Windows-Winlogon
Date: 7/15/2018 4:13:03 AM
Event ID: 7002
Description:
User Logoff Notification for Customer Experience Improvement Program
</Event>


Log Name: System
Source: Microsoft-Windows-Winlogon
Date: 7/15/2018 4:13:03 AM
Event ID: 7002
Description:
User Logoff Notification for Customer Experience Improvement Program
</Event>


Log Name: System
Source: User32
Date: 7/15/2018 4:13:00 AM
Event ID: 1074
Description:
The process c:\windows\system32\svchost.exe (DESKTOP-C1KS9LM) has initiated the restart of computer DESKTOP-C1KS9LM on behalf of user NT AUTHORITY\SYSTEM for the following reason: Operating System: Service pack (Planned)
Reason Code: 0x80020010
Shutdown Type: restart
Comment:

EDIT*
Looks like this has something to do with windows updates on Windows 10.
 
Last edited:

Flayed

Senior member
Nov 30, 2016
431
102
86
Have you already ruled out a software problem? The last time I had an issue similar to this it turned out to be an ASUS printer sharing service (that I didn't know was running) that was causing the freezes.
 

Halp12

Junior Member
Jul 1, 2018
17
0
1
Ok so I'm currently running on a constant 25 days of uptime with no crashes or freezes after the BIOS update I did. However I noticed my memory usage seems quite high for only having chrome open with 2 tabs








and I have 57 background processes and 87 windows processes running. Does this sound normal? Or is it because I have not restarted my computer in a while?

Have you already ruled out a software problem? The last time I had an issue similar to this it turned out to be an ASUS printer sharing service (that I didn't know was running) that was causing the freezes.
I like to think so. How would I find the culprit though?
 
Last edited:

Ketchup

Elite Member
Sep 1, 2002
14,546
238
106
Most likely, YES.

Without seeing background apps in detail, this is most likely the case. And keep in mind your memory usage isn't necessarily bad. Windows 10 is very good at caching as many apps as it can during uptime, while knowing what it can drop when more RAM is needed.

However, if game launches do get slow, a reboot would have the caching process start over, so available memory would be back to what you are expecting.
 
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