PC shut down automatically

[CRV]

Once in a while my PC restarts automatically. New things added were a RX 580 and Windows 7 64 bit. It restarted 2-3 times while playing Doom and now while playing COD Black Ops 2.

i5-4440, 8 GB memory

 

[UsandThem]

What PSU do you have? That would be the area I look at first after upgrading the video card, and experiencing restarts while gaming.

 

[CRV]

What PSU do you have? That would be the area I look at first after upgrading the video card, and experiencing restarts while gaming.

I have a EVGA 750.

 

[deustroop]

Does the computer reboot when you are not gaming but watching videos or posting on FB or other desktop activity ?

 

[CRV]

No, but I think it did one time when I was trying to back up my computer to a disc. When it did it while I was playing COC Black Ops 2, I didn't notice the PC shut off or restart, but the screen black out and there was no signal, but the PC was still on.

I just finished playing a game of BF4 and it was fine.

Does the computer reboot when you are not gaming but watching videos or posting on FB or other desktop activity ?[/QUOTE

 

[deustroop]

Ok but that behaviour is not a restart which is how you described the issue. Based on this current description I guess the monitor or video card has had a little to much New Year Cheer.

 

[Oyeve]

GPU running hot. I use afterburner to kick up the fan on my RX480. When I was running my PC with my 290x the fan would never auto-adjust and would exhibit symptoms like you are describing. afterburner fixed that by raising the fan at a higher spin.

 

[CRV]

Okay after tries after tries and messing with the settings. I was able to make it work. All I did was set the MSI gaming app to Silent Mode. It was currently in Gaming Mode. It also has an OC Mode. Maybe it was causing an overpower issue. Not sure with what though.

 

[UsandThem]

Okay after tries after tries and messing with the settings. I was able to make it work. All I did was set the MSI gaming app to Silent Mode. It was currently in Gaming Mode. It also has an OC Mode. Maybe it was causing an overpower issue. Not sure with what though.

If that small of a voltage difference fixed your issue, either the video card was overheating or your PSU must have issues.

You can rule out the overheating issue by using that same MSI app, and enabling your fans to run all the time (by default, they stop when under 60c on many of their cards).

 

[CRV]

If that small of a voltage difference fixed your issue, either the video card was overheating or your PSU must have issues.

You can rule out the overheating issue by using that same MSI app, and enabling your fans to run all the time (by default, they stop when under 60c on many of their cards).

I try leaving the fan on all the time on Gaming Mode, but it still acts up. Looking at the GPU temp, it usually stays in the mid 50s C. I'm leaning more towards the GPU, since I never had the issue, until I got this new GPU installed. Could it be bottlenecking or whatever that word is when you over over clock a GPU?

 

[UsandThem]

I try leaving the fan on all the time on Gaming Mode, but it still acts up. Looking at the GPU temp, it usually stays in the mid 50s C. I'm leaning more towards the GPU, since I never had the issue, until I got this new GPU installed. Could it be bottlenecking or whatever that word is when you over over clock a GPU?

Bottle-necking is the wrong term. Do you mean that you think you overclocked your GPU too much, and it caused the odd issues when you played a game? What GPU did you have in there before this one? And for that matter, what MSI RX 580 do you have now?

 

[CRV]

Bottle-necking is the wrong term. Do you mean that you think you overclocked your GPU too much, and it caused the odd issues when you played a game? What GPU did you have in there before this one? And for that matter, what MSI RX 580 do you have now?

Maybe the high clock doesn't go good with my rig. I have a MSI Gaming X RX 580. Before this one, I had a EVGA SC 780, and a Sapphire OC Tri-X R9 290. Both older cards didn't cause this issue.

 

[UsandThem]

Maybe the high clock doesn't go good with my rig. I have a MSI Gaming X RX 580. Before this one, I had a EVGA SC 780, and a Sapphire OC Tri-X R9 290. Both older cards didn't cause this issue.

And it could be you have a RX 580 with issues. I have the same card, and mine had to be sent back because a bad fan bearing after two weeks of use.

I guess the easiest way to figure out if it's your card or something else, is to try it in another PC and see if the same issues happen. Outside of that, changing the preset profiles from OC to gaming to silent, shouldn't really have any affect on your cards stability unless you have bad temperatures. However, you said you are in the 50s while gaming, so it shouldn't be that either.

How old is your EVGA 750w PSU?

 

[CRV]

And it could be you have a RX 580 with issues. I have the same card, and mine had to be sent back because a bad fan bearing after two weeks of use.

I guess the easiest way to figure out if it's your card or something else, is to try it in another PC and see if the same issues happen. Outside of that, changing the preset profiles from OC to gaming to silent, shouldn't really have any affect on your cards stability unless you have bad temperatures. However, you said you are in the 50s while gaming, so it shouldn't be that either.

How old is your EVGA 750w PSU?

I don't know either, but somehow setting it to Silent Mode did help. My PSU, I got it back in 2014 I believe. The RX 580 I just got for about a month. No issue like this until I got the RX 580.

 

[CRV]

So this morning, I fire up the PC and try to play a game a Call of Duty Black Ops 2. The screen then froze. It did this like one other time also. I shut off the PC and restart it. Then play a game a COD Black Ops 2. Nothing happened, I was able to play a game.

As of now I have no clue. Seems like turning it to Silent Mode did helped a bit, but it did not solve it. Next time when it does it again, I will open up the PC and see if anything looks suspicious.

I might then also contact NewEgg and MSI.

 

[Oyeve]

So this morning, I fire up the PC and try to play a game a Call of Duty Black Ops 2. The screen then froze. It did this like one other time also. I shut off the PC and restart it. Then play a game a COD Black Ops 2. Nothing happened, I was able to play a game.

As of now I have no clue. Seems like turning it to Silent Mode did helped a bit, but it did not solve it. Next time when it does it again, I will open up the PC and see if anything looks suspicious.

I might then also contact NewEgg and MSI.

Have you checked event logs? Next time it freezes note the time them find relevant log.

 

[Ketchup]

What are your cpu core temps?

 

[VirtualLarry]

I had some problems with my XFX RS XXX RX 570 OC+ 4GB card, it was causing my R5 1600 rig to reboot, after running the GPU fairly hard for a while. Part of that could have been a buggy UEFI / AGESA, as the BIOS version I was running, was pulled back by ASRock.

 

[CRV]

Today I was playing COD again. Played a few games, then quit the game etc. Got a error saying that the game isn't responding, then got another error saying Unhandled exception caught.

The screen went black, then after a few minutes it came back on where I left. I open up the PC and checked, notice that the GPU fan was not running. Power up the game again and now the GPU fan is running again. I wonder if it has something to do with Steam. Since it mostly happen when I'm on Steam. Never happened when I'm on Origin.

 

[CRV]

As far as I know, I think it has to do with Steam or Radeon. I updated Windows, and Radeon to the current version. I thought I already updated Radeon, but it seem it never got updated. I already checked Steam for updates a few days ago and it was up to date. Played about 2-3 games of COD and it was fine. Will update if it fixed the problem or not.

 

[CRV]

So this morning I fire up the PC and played COD. PC reset itself again. I ran a troubleshooting report and got a message saying "Issue found, incompatible application , fix application Steam". Another stating "Incompatible Application, Steam is incompatible".

 

[UsandThem]

Maybe a clean install of Windows 7 and Steam) would be your best course of action at this point?

You can also try this out and see what it tells you about your crashes:

http://www.nirsoft.net/utils/blue_screen_view.html

 

[aigomorla]

Have you checked event logs? Next time it freezes note the time them find relevant log.

+1

we need to see the bluescreen report.

Windows by default tho will reboot the system on blue screen, but the event viewer should tell us the problem...

Incase u dont know how to view the event logs:

1. Click the Start Button.
2. Click Control Panel.
3. Click System and Security.
4. Click Administrative Tools.
5. Click Event Viewer.

 

[CRV]

I did checked the event viewer yesterday. It has errors stating that the system was shut off unexpectedly. When I installed Windows 7, it was a fresh installation, that was installed a few weeks ago. I ran a compatibility check on Steam and then disable aero. I came on about 3 times today after the last crash and play COD. It ran good. If it happens again, I will try to reinstall Steam.

 

[Ketchup]

What motherboard? Also, uninstall Afterburner and see if the problem goes away.