Performance-PCS is calling me a bad customer because they sent me the wrong screws

[taltamir]

Where I disagree with you is that I believe the customer's angry and demanding email on day 9 precipitated the vendor's snarky reply.

The customer might be Angry, and he might be demanding. But he was neither rude nor snarky. Considering the situation and the timeline he had every right and reason to be Angry and Demanding. He managed to maintain civility despite that, and was neither rude nor snarky despite being angry and demanding... that is, until the customer support representative got rude and snarky.

 

[Minerva]

Can you just feel the love here?

http://www.realredraider.com/vbulletin/showthread.php?t=14483

http://www.overclock.net/water-cooling/949959-little-problem-performance-pcs-difference-between.html

 

[waffleironhead]

Can you just feel the love here?

http://www.realredraider.com/vbulletin/showthread.php?t=14483

http://www.overclock.net/water-cooling/949959-little-problem-performance-pcs-difference-between.html

wow, i cant see the first one, but the overclock.net story is pretty shady. Plenty of lies, plus blame the supplier. Sounds like this thread.

 

[trasixes]

To the folks saying Performance-PCs explained the problem, and how it wasn't their fault - I have some beach front property in Idaho for sale with a gorgeous view of the ocean. What's that, you are unhappy with your purchase? There's no beach? No ocean? Oh, sorry. Let me contact my supplier .

So the supplier gets the blame, and the customer gets the bum part. What's Performance PCs get? Oh, right. The money. It's the merchant's responsibility to make it right, not the supplier. The suppliers responsibility is to the merchant.

To the business owners saying they would stop dealing with the OP too - that's why you have a small business. In big business, closing an account means closing off a source of revenue, and that's sort of a silly thing to do just because someone got pissy with you via email. My wife sends me worse email than that!

To the OP, you were a bit of a dick, but they kept you waiting, and no one can put a price tag on your time except you.

 

[Minerva]

wow, i cant see the first one, but the overclock.net story is pretty shady. Plenty of lies, plus blame the supplier. Sounds like this thread.

That first thread starts off with this:

That about sums it up.

 

[CFP]

Wow more and more skeletons it seems.

 

[E6700]

Can't believe people are defending the store here... They shipped an open box product with missing parts, then make the customer wait and give excuses that it's not their fault? wtf?

Any decent retail store would've opened another box and shipped the right screws ASAP, and would've apologized to the customer.

Closing a customer account for a sarcastic email just shows how unprofessional they are.

well said.

 

[dalamchops]

well said.

+1

 

[imaheadcase]

I see nothing wrong with his emails. He ordered NEW product, got a open box instead. Plus it was missing parts on top of that.

They simply did not give him what he ordered. The company was easily wrong. In fact, i would still do the charge back.

I don't care if you are a small business, this is 2011, if you cant take criticism from a customer in a email you need to move on to something that does not involve interacting with them.

 

[bleucharm28]

I've purchased from both Performance PC and Sidewinder Computer more than once or twice. Based on my experience, Performance PC customer service was pretty piss poor. I purchased some BP compression "L" fittings and one of them was not working properly; it had small leak. I emailed them 3 times and no one ever responded, those fittings are like $15.00 a piece; but what is $15.00 dollars to me anyway when I had spent close to a thousand dollars worth of stuff from them.

My best opinion dealing with "small busninesses" like these is to move on, never make purchase from them again. I purchase most of the stuff from Sidewinder Computer; if they don't have what I need. I will buy it from FrozenCPU, even tho they cost more.

They sent an open item to a customer that paid a full price for supposely a brand new item. Then redirects the issue to the manufacture? That is some special horse shit.