FALSE dude. I guess you can match low end watercooling with high end air, even mediocre water will blow any high end air out of the (ironically) "water"
I would say then why are you in this thread but it truly is a customer service issue. So...
i personally don't understand watercooling to begin with. you can match it with air cooling without risking catastrophic failure of your $2000 rig, not to mention the fact that there will be way less maintenance involved.
i personally don't understand watercooling to begin with. you can match it with air cooling without risking catastrophic failure of your $2000 rig, not to mention the fact that there will be way less maintenance involved.
It is not long ago about the Cougar Point incident. So a customer brought a mobo from, say Newegg, which consists of the problem. Yes refund from newegg is an option, but can newegg sent out new and improved mobo before manufacturer? As a customer, you can issue whatever emails demanding NOW NOW NOW and threaten about charge back in the name of broken hardware to Newegg. Is Newegg in this case at fault?
Why do we, as customers, need to know, or even care, when a vendor is having issues with their supplier AFTER they took our order, processed our order, charged our order, and shipped our order?
The vendor openly admitted having issues with these type of orders, they should fix the issue internally before it gets to the customers hand. Regardless what is causing them their issue, it is their issue to resolve with the customer and throwing your distributor under the bus is nothing more than redirecting blame.
And I think this is where your assumptions our directing your arguments. The OP asked for the screws, that was his request, but he gave them 3 options to resolve his issue:
1) deliver the proper screws
2) a full refund
3) offer an exchange product
The consequence he set if none of those 3 options were picked was hed issue a charge back. The Vendor themselves chose the option to deliver the screws, whatever the other options were and their follow-up, are now irrelevant since an option was picked. Had the vendor issued a full refund or exchange, wed probably be reading in the E-Mail chain directions to return the defective/issue product or the vendor eating the loss and saying keep it.
I need the correct screws sent to me immediatly or the item replaced.
That is exactly why I said PPC is NOT being irresponsible. They did not refuse to fix the issue, but the resolution to the issue requires items that they don't have, which is what the OP is asking for, the screws.
Sorry to break this to you, but the problem IS with PPC. They openly admit it. Look guy, we got these issues where our distributor doesnt send us the right stuff. That is their issue, that is their job to fix, and regardless if EK is at fault or not, they let those issues slip to the customers. It is now their fault the customer got the wrong product because they openly admitted to fiddling with the products.
The reply was they will send those screws ASAP, meaning As Soon As Possible, which means "not NOW". OP didn't challenge this afterwards until 9 days later.Again what does it matter what a refund/exchange entails it wasnt discussed further more after they chose to send the screws (key point they chose to.) Youre just going to speculate in your favor.
Well, he never stated how or when this was resolved. Maybe the screws were in his mailbox as he type is last email. However, if this case was still open, meaning that it was left unresolved, OP would have stated so and logically not do business with this company again.
Did he do a charge back? I dont recall him saying he did, and outside of a threat it wasnt followed up in the e-mail conversations. The OP as posted hes said everything that has happened from his end. At this point we either take the OPs statements at face value or insinuate he lying.
You don't ship back the item without an RMA number. You keep on making the suggestion that he was supposed to just ship it back to them without first coordinating it them, and only demand a refund when they have the item back at hand. That he has no right to demand a refund unless he has physically delivered back the goods. It doesn't work that way!Does this seems like OP has returned the whole package s/he received?
It is reasonable to expect the product that they paid for. It is reasonable to have a desire for a refund if the service is not delivered on time.With subjective feelings that may effect some stronger than others, I'm surprised by a company offering unreasonable so easily. Is it unreasonable for a retail customer to ask for what they paid for? Is it unreasonable after some time for a retail customer to have a desire to receive their money back if services are not offered?
Do you really think that a company will ban a customer just because one of the rep's feeling was hurted via email exchange? If so, I believe lots of people will like to work for that company.
taltamir, OP did not demand a refund, OP demanded the screws or charge back on credit card. With a demand of refund or exchange, like you said, RMA number is needed, which what never brought up on those emails.
Do you really think that a company will ban a customer just because one of the rep's feeling was hurted via email exchange? If so, I believe lots of people will like to work for that company.
I said a lot, I didn't say all.This seems to be the case here and I for one would not want to work for said company because they seem to lack the PR department to efficiently maintain their customer base.
I read it, and there is obvious problem with it. As Taltamir stated, even for refund or replacement, OP needs to first send back the goods. To do so, OP can simply ship back the goods, or setup and RMA before shipping the goods. If OP doesn't know what to do, the simplest method is to bring the goods to PPC and ask for a refund in person, which then s/he will get the refund immediately. If he is at the PPC NOW, then it can be done NOW.you sir need to read a little closer.
"Either get me the correct screws NOW, send me a replacement NOW, or refund me my money NOW."
This is your assumption based upon a one side story with missing information. Do you know what was the resolution at the end and what motivated OP to purchase from PPC again?This is exactly the situation. The company is arrogant and decided they would rather piss off the customer base rather than properly dealing with an issue they created.
There are others who have good experience with the said company who made their voice in this thread. All companies have some problems with suppliers. If you are currently seeking for a job, then don't expect your future company is going to run without any sort of problems. If a company is functioning without any sort of problems, then they won't be hiring.I for one would not want to work for that company. They have issues dealing with their suppliers, issues in keeping customers happy, issues with order fulfillment, and the arrogance to fire a customer.
This levellor fellow comes off as a jerk.
taltamir, OP did not demand a refund, OP demanded the screws or charge back on credit card. With a demand of refund or exchange, like you said, RMA number is needed, which what never brought up on those emails.
OP said:Hello,
It's been a week now and still no word on the status. I've ordered an $100+ block from you and you sent me an open box, and it had the wrong screws in it. Either get me the correct screws NOW, send me a replacement NOW, or refund me my money NOW.
if you do not do so, i will be forced to do a charge back on my credit card because you didn't ship me what i ordered... which was a NEW item, not an open box item which i can't use because it has the wrong screws.. my computer is sitting in parts because i was sent the wrong item(open box with wrong screws) instead of the right item (new item with correct screws).
Please rectify this immediately,
thank you
PPC's reply said:I understand your frustration. But what you fail to realize is just because an EK block is opened, does not mean it's not new. In EK history we've had to open hundreds of EK blocks to fix issues just like the one you're experiencing now. Incorrect TIM Pads, missing pads, incorrect hardware, missing hardware, incorrect instructions, defective parts..... We are doing our best to fix these parts but sometimes they make it through.
And we can send you all the hardware we have, but if it's still not right then you still can't use the part. We can open another package and see what it comes with, but we'd be right back where we are now with the next customer saying it's not new. We are doing everything we can but without a response from EK telling us what parts we're supposed to send, we have to simply wait. I'm hoping they can answer quickly so we can get this resolved. We'll Priority Mail the parts out as soon as they respond to us.
Best Regards,
James "Levell0rd" Davis, Performance-PCs.com
There are others who have good experience with the said company who made their voice in this thread. All companies have some problems with suppliers. If you are currently seeking for a job, then don't expect your future company is going to run without any sort of problems. If a company is functioning without any sort of problems, then they won't be hiring.
and the arrogance to fire a customer.
The measure of a company isnt how well they deal with customers when things go well. Its how they treat customers when mistakes happen and things go bad. Yes, all companies have issues. Its how they deal with things when stuff goes wrong that makes the difference.
an old-school i3 overclocked to 4.4ghz is a way better value proposition than an i5 2500k $250 later in terms of a gaming rig. if you can score one for $150, then fine, do it. i'm just saying that the initial asking price was too high (not to mention the fact that you would have wound up with a defective platform as many people on here indeed did).... about as true as your claim that a dual core i3 is better than a quad core i5.
Highest end air cooling can match lowest end watercooling. Midrange and high end watercooling blows it away. and its quieter too.
You didn't claim it was a better value proposition, you claimed it was faster and at identical price the i3 is better, because its faster.an old-school i3 overclocked to 4.4ghz is a way better value proposition than an i5 2500k $250 later in terms of a gaming rig.
I twisted nothing. I accurately and fairly debunked your claims.i love the way you twisted my previous comments btw. i'm pretty sure they would call that a pathology.
high end air will match midrange water if you know what you're doing. the heat has to dissipate. just get some good case airflow going. the fans don't need to spin fast. make sure your case is 100% aluminum. :thumbsup::thumbsup:FALSE dude. I guess you can match low end watercooling with high end air, even mediocre water will blow any high end air out of the (ironically) "water"
I would say then why are you in this thread but it truly is a customer service issue. So...
imo you just need to put some headphones on while you take a leak in duke nukemWell sickly beast . Most people who water cool do it for a quiter ststem and a 10c drop in Temps . Over good air cooling . Ya S--- does happen .I have Never had a leak.
again, dude, please go get your head examined. you have a pathology. i never said that.Also, please rescind your claims that a customer should ship a product back without an RMA# and only then dare ask for a refund.
So do you agree or disagree that the customer needs to send the goods back before they can get the refund? You are describing the process required to send the goods back. If I wants to be picky, I will say that you are wrong because you didn't mention anything about posting office.First off, you could not be more wrong in asserting when an RMA# is needed. You cannot ship a product back without an RMA, period! And you ask for a refund or a replacement or a repair before they issue an RMA The notion of sending the item back without RMA# and only asking for a refund when they get it is ridiculous. You need to admit you are wrong about this and stop with this nonsense of "he didn't ship the product back, therefore he was trying to get a refund AND keep the product" line of illogic.
Did I said OP is not qualified for a refund or how OP should not ask for a refund? If this is what you believe, than you need to re-read what I posted. I said it more than once, that OP can ask for the replacement parts, exchange, or refund, but not all at once. You described yourself, in the case of refund or exchange, RMA is needed.Second off, you are absolutely wrong about what he said. you need to try actually reading the emails. and the quotes people made. but let me quote it for you.
It is interesting how you simplified OP's email in one way and PPC's replies in another. This is fine, but somehow you believe that this was not resolved. If it was not resolved than OP won't have stated so. In fact, someone asked this question in the first page on the first page and OP stated that the screws were received several days after the last emails from EK and the screws were sent before the last email from PPC. That means, from the date OP issued the ticket to the date screws were sent is with 2 business weeks. You can complain about the efficiency, but the screws were sent and received all within 3 weeks.He asked for screws OR refund OR replacement product of a different kind. And said if NONE of those are given he will do a chargeback.
Their reply was "we have to simply wait." At that point he was fully within his rights to issue a charge-back, but he DIDN'T! instead he sent them another email.
I agree.The measure of a company isnt how well they deal with customers when things go well. Its how they treat customers when mistakes happen and things go bad. Yes, all companies have issues. Its how they deal with things when stuff goes wrong that makes the difference.
i never said that.You didn't claim it was a better value proposition, you claimed it was faster and at identical price the i3 is better, because its faster.
people invent stupid things. our entire natural gas infrastructure, for example. geothermal heat is cheaper and better; houses would not randomly blow up, and people would not be burning toxic fumes inside their encapsulated homes. :hmm: