I emailed the Customer Care department yesterday asking about the status of my order, and today I received an email requesting that I contact the Sales Department. I placed a quick call to the Sales department and was told that there was no way that they could send my monitor as they had none in stock and weren't expecting anymore of that model. They offered to send me the PLANAR PE171-BK 17-inch Black LCD Monitor for the same price, but since the model paled in comparison to the model they had originally sold me, I told them that it was unacceptable. I countered with a request for the DELL UltraSharp 1703FP 17-inch Flat Panel LCD Monitor with Height Adjustable Stand, which according to their web site retails for $529.00 and came the closest to the features of the Planar PX171M-SI. The Sales Rep, told me that since I had ordered a Planar, they could only substitute a Planar. I stuck to my guns, and eventually they caved. It took 30 minutes of arguing and waiting on hold, but they finally relented. I don't have an immediate need for a monitor, so I wasn't worried about them ultimately saying no. Hopefully this order fills.
:disgust: