- May 9, 2005
- 2,044
- 1
- 81
I have a Seagate 1.5Tb ST31500341AS that is about a month old. It has the CC1H firmware on it.
The problem just started yesterday where the drive shows up in the BIOS and Device Manager but shows 0 bytes as capacity. The drive does not show up in My Computer however. I contacted Seagate and they send it isn't a firmware issue and to send the drive in for replacement. BUT, I have thousands of pictures on there that I just moved over from another hard drive that I no longer have and this broken drive is the only place I have the pictures right now. (I know I should have backed them up right away but I didn't think the drive was going to fail after a month).
Seagate wants me to send the drive to their recovery company i365 for a quote to recover files. But I hear they charge a lot of money for their data recovery services even though it's their POS drive that failed!! So, if anyone can please help me out with some suggestions on what I should do and if it's even possible for me to recover the files myself please let me know!
Thanks to anyone in advance for taking the time to respond!
The problem just started yesterday where the drive shows up in the BIOS and Device Manager but shows 0 bytes as capacity. The drive does not show up in My Computer however. I contacted Seagate and they send it isn't a firmware issue and to send the drive in for replacement. BUT, I have thousands of pictures on there that I just moved over from another hard drive that I no longer have and this broken drive is the only place I have the pictures right now. (I know I should have backed them up right away but I didn't think the drive was going to fail after a month).
Seagate wants me to send the drive to their recovery company i365 for a quote to recover files. But I hear they charge a lot of money for their data recovery services even though it's their POS drive that failed!! So, if anyone can please help me out with some suggestions on what I should do and if it's even possible for me to recover the files myself please let me know!
Thanks to anyone in advance for taking the time to respond!