Staples Policies:
Staples PM policies are well spelled-out on their website.
Here are the links:
Staples PM Policy
Staples B&M PM Policy
Some things to note:
Staples B&M has
the same PM policy as their website. Store managers who said that they stopped pricematching are just BSing.
Nowhere in the policy does it say that they need permission from Staples corporate for pricematches above $100.
They are following policy in factoring in overnight delivery, which can get expensive. However, if the company pricematched does not offer "equivalent" delivery, then you are charged $5. Now, here is an important point: "If proof of the other company's shipping and handling charges are not supplied, then $5 will be added to the other company's price." so it MAY be possible to submit a PM from a company w/ expensive S&H charges without putting those charges on the page, and getting PMed for only $5 of S&H.
According to the policy, rebates are factored into the PM, so in this particular case, Staples ought to have factored in the $50 MIR when PMing; kudos to those of you who got away with one here.
It may help your PM quest if you know the policies and can show them (as long as you do so politely) to an uncooperative manager.
Good luck and happy hunting.
BC