In November, my GA-7DPXDW-P died on me. At first I was getting blue screens in Windows XP if I had more than 1 stick of RAM installed in the motherboard. Then after a short time, it refused to boot on me at all. I tested all the components, including the power supply, in another PC.
I called up Gigabyte's tech support number, which is not toll free and is an expensive long distance charge for me, and talked with one technician, then he transferred me to another technician. Both techs had me try the same things over multiple times and nothing seemed to help. The second tech wanted me to have all of my RAM tested in another motherboard again before calling in for an RMA.
Luckily, I was able to borrow a Tyan S2460 to test all of my RAM in. All of my RAM worked fine in it. I also tested my processors, video card, sound card, 3 hard drives, power supply, DVD burner and CD-ROM drive with the other motherboard. Everything worked fine.
I called up Gigabyte and spoke to someone in the RMA department. I also was told it would take 7 to 10 days to get my motherboard back after I sent it in. The next day, I received my RMA forms through email. I filled them out and emailed them back. The next day I was issued a RMA number. As soon as I could, I packaged up the motherboard in the original box and sent it back to Gigabyte at the RMA address they provided.
On December 14th, I emailed Gigabyte to get an update on my RMA. I was told that the motherboard is with the repair engineers and after that it will go on to final testing before being packaged up and sent back to me. The motherboard was shipped to me on December 16th and it arrived today on December 21st.
I installed the motherboard back into my case and put in my video card, processors, and RAM. Then I checked the jumpers and hooked up the other connectors for the switches and LEDs. I pressed the power button to turn it on and the fans spun up for about 3 seconds and stopped. I figured that maybe they put the clear CMOS switch in the clear CMOS position and moved the jumper to the other pins. When I powered on the system, the same thing happened. I checked the instructions and the jumper was originally in the correct position. I moved the jumper back and double checked all the jumpers on the board and still the same thing happened. It turns on for about 3 seconds and then shuts off. I went through and checked every connection and jumper again and tried powering it back on. Still the same problem occurred. I disconnected everything form the power supply except for the motherboard and video card. No case fans were connected at all. I powered on the system and the CPU and power supply fans spun up for 3 seconds and shut off.
I then removed everything from the case and installed all my components in another motherboard. All the components worked fine. I then tested my power supply in another system and it worked fine.
I reinstalled the GA-7DPXDW-P, my processors, video card, and memory in the GA-7DPXDW-P and tired to power on the system. The same 3 seconds of fans spinning happened, then it shut off. I tired each processor individually in the CPU 0 socket and still the same 3 seconds then dead. I tried the processors in another motherboard individually, and they worked fine. I tired the GA-7DPXDW-P with only 1 stick of memory and still nothing. I tried each stick of PC100 DDR ECC registered RAM that I tested in another motherboard individually in each of the 4 slots and still nothing. I again tested the RAM, video card, processors, and power supply in another case with motherboard and they all worked fine.
Basically after 3+ weeks without a working motherboard, Gigabyte sent me back the same board and didn?t fix anything. I was sent back the exact same dead motherboard I sent them. Same serial number on both boards.
At this point the only thing that would make me happy and ever consider buying another Gigabyte product in the future is if they were to overnight me a working GA-7DPXDW-P motherboard or refund my entire purchase price plus shipping. Waiting three weeks to get the same dead hardware back is the worse service I ever have had with PC parts.
So what sould I do other than email them and say the baord they sent back to me does the same exact thing as the dayI sent it to them? Anyone have a similar experience with Gigabyte?
I called up Gigabyte's tech support number, which is not toll free and is an expensive long distance charge for me, and talked with one technician, then he transferred me to another technician. Both techs had me try the same things over multiple times and nothing seemed to help. The second tech wanted me to have all of my RAM tested in another motherboard again before calling in for an RMA.
Luckily, I was able to borrow a Tyan S2460 to test all of my RAM in. All of my RAM worked fine in it. I also tested my processors, video card, sound card, 3 hard drives, power supply, DVD burner and CD-ROM drive with the other motherboard. Everything worked fine.
I called up Gigabyte and spoke to someone in the RMA department. I also was told it would take 7 to 10 days to get my motherboard back after I sent it in. The next day, I received my RMA forms through email. I filled them out and emailed them back. The next day I was issued a RMA number. As soon as I could, I packaged up the motherboard in the original box and sent it back to Gigabyte at the RMA address they provided.
On December 14th, I emailed Gigabyte to get an update on my RMA. I was told that the motherboard is with the repair engineers and after that it will go on to final testing before being packaged up and sent back to me. The motherboard was shipped to me on December 16th and it arrived today on December 21st.
I installed the motherboard back into my case and put in my video card, processors, and RAM. Then I checked the jumpers and hooked up the other connectors for the switches and LEDs. I pressed the power button to turn it on and the fans spun up for about 3 seconds and stopped. I figured that maybe they put the clear CMOS switch in the clear CMOS position and moved the jumper to the other pins. When I powered on the system, the same thing happened. I checked the instructions and the jumper was originally in the correct position. I moved the jumper back and double checked all the jumpers on the board and still the same thing happened. It turns on for about 3 seconds and then shuts off. I went through and checked every connection and jumper again and tried powering it back on. Still the same problem occurred. I disconnected everything form the power supply except for the motherboard and video card. No case fans were connected at all. I powered on the system and the CPU and power supply fans spun up for 3 seconds and shut off.
I then removed everything from the case and installed all my components in another motherboard. All the components worked fine. I then tested my power supply in another system and it worked fine.
I reinstalled the GA-7DPXDW-P, my processors, video card, and memory in the GA-7DPXDW-P and tired to power on the system. The same 3 seconds of fans spinning happened, then it shut off. I tired each processor individually in the CPU 0 socket and still the same 3 seconds then dead. I tried the processors in another motherboard individually, and they worked fine. I tired the GA-7DPXDW-P with only 1 stick of memory and still nothing. I tried each stick of PC100 DDR ECC registered RAM that I tested in another motherboard individually in each of the 4 slots and still nothing. I again tested the RAM, video card, processors, and power supply in another case with motherboard and they all worked fine.
Basically after 3+ weeks without a working motherboard, Gigabyte sent me back the same board and didn?t fix anything. I was sent back the exact same dead motherboard I sent them. Same serial number on both boards.
At this point the only thing that would make me happy and ever consider buying another Gigabyte product in the future is if they were to overnight me a working GA-7DPXDW-P motherboard or refund my entire purchase price plus shipping. Waiting three weeks to get the same dead hardware back is the worse service I ever have had with PC parts.
So what sould I do other than email them and say the baord they sent back to me does the same exact thing as the dayI sent it to them? Anyone have a similar experience with Gigabyte?