Printer queu hangin, cant delete document

[Jaylio]

I have a document hung in the printer que and I cant get it to cancel. It says it is cancelling but it hasnt. I have restarted the system, tried to pause the document and then cancel it. It just stays like it is cancelling but it wont delete. Anyone have an idea to try?

 

[EagleKeeper]

Try to cancel the item in the queue and then remove the device itself.

Restart the system and add back in the device.

I had to do this with a USB connected printer last week.