Probably the most horrible RMA story I have ever heard...

[0roo0roo]

the dumbass shoulda gotten an exemption for sending it in with the external case removed or something.
its rma...they don't garrantee to send back your oriignal, and you would be stupid as hell to trust them to, their system isn't setup for that.

 

[Corbett]

Who cares about gamers signatures on an xbox? LOL!

If he was that concerned about it, he should have fixed it himself. Or, he could have gone out and purchased a second xbox and used his cover on the new one.

 

[MaxDepth]

Hawty McBloggy?

Wow, over 50 replies and no one has even mentioned the website's owner, who happens to be a girl?


Nuuuuuuurddzzzzz!

 

[legoman666]

Originally posted by: Amused

Originally posted by: legoman666
Shit dude, I wouldn't be surprised at them completely ignoring the letter and sending him an entirely new xbox, but to have an employee spend the time to actually wipe off and clean the old one. WTF?

Did you even read my post?

No.

 

[paulxcook]

I find it ridiculous the number of people that feel the kid is at fault for not knowing that the repair service that promised he'd get his case back intact didn't follow through on their promise. Is customer service such a lost concept that customers are idiots for expecting a business to honor their promises?

 

[JeffreyLebowski]

The way the story is written It makes me feel sad for Nathan as he sounds like a retard. That being said, Microsoft probably cleans all the cases to get things like nicotine stains ect off of the cases. Ultimately it's a console, not a sheet of paper. If he can turn it on and play games, then it's living up to Microsoft's obligation.

 

[ViviTheMage]

Originally posted by: redly
I call shens

ditto, i think they swapped the box, or he got a new one. (purchased himself) .

 

[Demon-Xanth]

Originally posted by: DangerAardvark

"Permanent marker doesn't rub off easy."

That's a hell of an understatement. Permanent Marker requires a solvent to remove. Something alcohol-based at least. And even then it's not easy.

I got some flux off here at my desk that is a virtual sharpie eraser. Someone had a cart made of ABS plastic that had their department name written on the handle. It had been there for years. I proved to them the ease at which it pulled up by a short spray to one of the letters and a quick wipe. Sure enough, the letter "S" disappeared in about 3 seconds.

 

[KMFJD]

Originally posted by: Pepsei
bahahahahaha

Seconded

 

[Modeps]

So, if I screw up and send a game in with my console, should I expect to get it back and be pissed off when it doesn't come back?

If the user truly cared about his 360, he would have just kept it and bought a new one.

 

[dr150]

It's not his case. Those leftover smudge marks aren't anywhere where the signatures/artwork is.

Some tech took the case off and handed him another refurb.

The tech took it for himself.

THIS IS THEFT

 

[waggy]

Originally posted by: dr150
It's not his case. Those leftover smudge marks aren't anywhere where the signatures/artwork is.

Some tech took the case off and handed him another refurb.

The tech took it for himself.

THIS IS THEFT

pft. he sent it in for repair. part of that is cleaning it.



its nto theft. its not MS's fault. 100% of the blame lays on the kid.

 

[Cruisin1]

This is hilarious.... unbelievably hilarious

 

[rivan]

Originally posted by: amdhunter
using to clean up permanent marker

Rubbing alcohol takes it right off. Permanent marker isn't permanent.

 

[alkemyst]

Originally posted by: Viper GTS
Let's be realistic here, do we really think someone went out of their way (and outside of normal procedure) to fuck up some kid's XBOX?

If it had sentimental value he shouldn't have sent it in. Yes it would have been nice if they'd read his letter and made sure that each and every person that handled it knew not to clean it. The odds of that actually happening? They see hundreds every day, if a little Sharpie made his special he should have held onto it.

Viper GTS

I guess noone sends sentimental things like jewelry in ever either.

One should be able to trust a merchant that has promised something.

The kid is owed restitution, but what the value or even what it is, is only in his mind.

 

[waggy]

Originally posted by: alkemyst

Originally posted by: Viper GTS
Let's be realistic here, do we really think someone went out of their way (and outside of normal procedure) to fuck up some kid's XBOX?

If it had sentimental value he shouldn't have sent it in. Yes it would have been nice if they'd read his letter and made sure that each and every person that handled it knew not to clean it. The odds of that actually happening? They see hundreds every day, if a little Sharpie made his special he should have held onto it.

Viper GTS

I guess noone sends sentimental things like jewelry in ever either.

One should be able to trust a merchant that has promised something.

The kid is owed restitution, but what the value or even what it is, is only in his mind.

when jewelry needs to be fixed we take it into a local jewler. I do not put it in a box and ship it to a place where they do 100's a day.

 

[alkemyst]

Originally posted by: waggy

Originally posted by: alkemyst

Originally posted by: Viper GTS
Let's be realistic here, do we really think someone went out of their way (and outside of normal procedure) to fuck up some kid's XBOX?

If it had sentimental value he shouldn't have sent it in. Yes it would have been nice if they'd read his letter and made sure that each and every person that handled it knew not to clean it. The odds of that actually happening? They see hundreds every day, if a little Sharpie made his special he should have held onto it.

Viper GTS

I guess noone sends sentimental things like jewelry in ever either.

One should be able to trust a merchant that has promised something.

The kid is owed restitution, but what the value or even what it is, is only in his mind.

when jewelry needs to be fixed we take it into a local jewler. I do not put it in a box and ship it to a place where they do 100's a day.

A local jeweler can also do '100's' a day...unless you are watching the entire process it's no different than sending it in.

 

[waggy]

Originally posted by: alkemyst

Originally posted by: waggy

Originally posted by: alkemyst

Originally posted by: Viper GTS
Let's be realistic here, do we really think someone went out of their way (and outside of normal procedure) to fuck up some kid's XBOX?

If it had sentimental value he shouldn't have sent it in. Yes it would have been nice if they'd read his letter and made sure that each and every person that handled it knew not to clean it. The odds of that actually happening? They see hundreds every day, if a little Sharpie made his special he should have held onto it.

Viper GTS

I guess noone sends sentimental things like jewelry in ever either.

One should be able to trust a merchant that has promised something.

The kid is owed restitution, but what the value or even what it is, is only in his mind.

when jewelry needs to be fixed we take it into a local jewler. I do not put it in a box and ship it to a place where they do 100's a day.

A local jeweler can also do '100's' a day...unless you are watching the entire process it's no different than sending it in.

i would be shocked if the local jeweler is doing 100 repairs a day or even close to it.

and yes there is a huge diffrence. in one there is a assembly line setup. the other very vew people are working on it.

he is owed nothing. lets be honest about this. the autographs of a bunch of GAME players is worht what $.50 each? its not like he had micheal jordan sign it.

he got his system back. he should be thankfull.

 

[legoman666]

Originally posted by: rivan

Originally posted by: amdhunter
using to clean up permanent marker

Rubbing alcohol takes it right off. Permanent marker isn't permanent.

OMGGGGGGGG.

my life just went down the drain. Next thing you'll tell me is that Dumbledore dies...

 

[waffleironhead]

The rma is to return the product to the customer in "like new" condition. They sure did a good job of that.

 

[vi edit]

Yeh, he got screwed but when you are working with a place that is RMA'ing over couple hundred thousand of these things a year what sort of special treatment are you really expecting to get?

Whoever promised him white glove service was in the wrong.

But he has to assume some responsibility in this. If this thing really is that valued, suck it up and buy a new one and transfer the case over on your own. Or just set the dead on on a shelf and leave it be.

It sucks, but I can cut through the sentimental BS that is embelishing that story.

 

[MmmSkyscraper]

LOL, what a dumbass.

 

[tw1164]

I'm surprised the serial numbers matched up. I thought they would send out a different machine.

 

[alkemyst]

Originally posted by: waggy

Originally posted by: alkemyst

Originally posted by: waggy

Originally posted by: alkemyst

Originally posted by: Viper GTS
Let's be realistic here, do we really think someone went out of their way (and outside of normal procedure) to fuck up some kid's XBOX?

If it had sentimental value he shouldn't have sent it in. Yes it would have been nice if they'd read his letter and made sure that each and every person that handled it knew not to clean it. The odds of that actually happening? They see hundreds every day, if a little Sharpie made his special he should have held onto it.

Viper GTS

I guess noone sends sentimental things like jewelry in ever either.

One should be able to trust a merchant that has promised something.

The kid is owed restitution, but what the value or even what it is, is only in his mind.

when jewelry needs to be fixed we take it into a local jewler. I do not put it in a box and ship it to a place where they do 100's a day.

A local jeweler can also do '100's' a day...unless you are watching the entire process it's no different than sending it in.

i would be shocked if the local jeweler is doing 100 repairs a day or even close to it.

and yes there is a huge diffrence. in one there is a assembly line setup. the other very vew people are working on it.

he is owed nothing. lets be honest about this. the autographs of a bunch of GAME players is worht what $.50 each? its not like he had micheal jordan sign it.

he got his system back. he should be thankfull.

you live in a cowtown IIRC, here in Palm Beach County most jewelers are pretty busy.

You either missed a pill or just truly hate the world though.

Michael Jordan's signature value is what it is because of the fans. Basketball is more widely talked about. However there are MANY obscure autographs worth tons because of the value they hold to those that collect them.

You need to learn to think outside the pasture.

 

[vi edit]

Originally posted by: alkemyst

you live in a cowtown IIRC, here in Palm Beach County most jewelers are pretty busy.

You either missed a pill or just truly hate the world though.

Michael Jordan's signature value is what it is because of the fans. Basketball is more widely talked about. However there are MANY obscure autographs worth tons because of the value they hold to those that collect them.

You need to learn to think outside the pasture.

Oh come on. It's $350 comsumer electronics device. It's being sent into a completely automated refurb facility along with a couple thousand other devices that day/week and going through a completely routine replacement process.

The facility isn't designed (or interested) in accomidating special requests.