Problem installing Norton System Works 2004.

[sak]

Hey i have norton system works 2003 previously installed on comp..so i uninstalled it.. then restart my comp installed Norton sys work2004 restared comp..the first thing i saw my internet connection was down.. for some reason the router lost the ip..which was strange.. anyways got the router and comp network working agian..

but then when u double click on the norton sys works icon on the task panel..it dosent do anything..do it again..nothing..then u jsut hover ur mouse over it..it crashed..i did this process twice..with same results..

anyone have this problem...and have a clue as to how i can fix this?

TIA

 

[mdcrab]

I had a similar problem with NSW 2004 Pro. Here's a copy of my correspondence and original recommendation from Symantec:

My issue has been resolved, but only after a lot of effort and difficulties.
I also think your instructions could use some revising.

I followed your instructions below. I used the "manual uninstall" as
directed. It said to use this as a last resort. Since the auto uninstall
(using "add/remove") did not work the last time I did not perform it before
the manual uninstall. The manual uninstall does not cover the new password
manager in NSW 2004. After I did the manual uninstall a number of programs
would not open including Outlook Express and System Restore. Then I got a
warning message saying Password Manager had an error and I had to insert my
NSW 2004 CD which I did. It then automatically did an uninstall of NSW 2004.
After that I rebooted, but was still unable to open programs and Restore
would still not open. I then had to completely reinstall Windows XP Pro (did
upgrade) and system was working. I resumed with your instructions and was
success in reinstalling NSW 2004 Pro.

If Symantec can not make products that
are more user friendly they will lose customers, particularly some of there
more loyal customers. A user should not have to go thru some 20+ pages of
tedious instructions to install a product.

Please pass this on to Technical Services department.

----- Original Message -----
From: <symantec_support@ecemail.ece.com>
To: xxxxxxxxxxxxxxxxxxxxxx
Sent: Tuesday, December 0X, 2003 10:33 AM
Subject: RE:Install and Uninstall [#xxxxxxxx]


Hello xxxx,
>
> Thank you for contacting Symantec Online Technical Support.
>
> In your message you wrote:
> >"NortonSystemWorks has encountered an internal error, please reinstall
NortonSystemWorks."
>
> XXXX, this issue is caused due to the corrupt installation of Norton
SystemWorks (NSW). To resolve the issue, please manually uninstall NSW and
then re-install after performing a clean boot.
>
> Please follow the procedure to uninstall and re-install Norton SystemWorks
(NSW), which is mentioned below:
>
> 1. Uninstall manually NSW.
> 2. Prepare your computer before installing NSW.
> 3. Clean boot for Windows XP.
> 4. Re-Install NSW.
>
> 1. Uninstall manually NSW.
>
> For instructions on how to manually uninstall NSW, please refer to the
document in the link provided below:
>
> NOTE: If you have an OEM version then please contact your vendor before
uninstalling.
>
> Title: 'How to manually uninstall Norton SystemWorks 2002, 2003, or 2004
from Windows XP'
> Document ID: 2001091013435207
> >Web URL:
> http://service1.symantec.com/support/nsw.nsf/docid/2001091013435207
>
> 2. Prepare your computer before installing NSW.
>
> After uninstalling, you have to prepare your system for installation of
NSW. You have to ensure that your computer meets the minimum system
requirements for a smooth and uneventful installation. For instructions on
how to prepare your system, please refer to the article in the link provided
below:
>
> Title: 'How to prepare your computer before installing Norton SystemWorks'
> Document ID: 2000033109195107
> >Web URL:
http://service1.symantec.com/SUPPORT/nsw.nsf/docid/2000033109195107
>
> 3. Clean boot for Windows XP.
>
> Please perform a clean boot on Windows XP. A clean boot is a restart of
Windows with no applications running and with as few extra drivers loading
as possible. Please refer the following document to perform a clean boot on
Windows XP:
>
> Title: 'How to perform a clean boot of Windows XP'
> Document ID: 2001053014402339
> > Web URL:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2001053014402339
>
> 4. Re-Install NSW.
>
> Now you can re-install NSW. For instructions, please refer to the document
in the link provided below:
>
> Title: 'How to install Norton SystemWorks 2002, 2003, and 2004'
> Document ID: 2001072514174307
> >Web URL:
> http://service1.symantec.com/support/nsw.nsf/docid/2001072514174307
>
> Note: Please provide the same registration information as provided before
like email-id, name, address etc. This will help you restore your
subscription data from the Symantec Subscription server.
>
> Please let me know if your issue has been resolved.
>
> Regards,
>
> Symantec Authorized Technical Support
>
>

 

[sak]

hey mr crab

so like the only way u fixed the problem with installing the stupid norton sys wks 2004 was to reinstall Win XP

well u can forget that i havent installed XP now for almost 8 months..u know how good that is..

cause i used to reinstall like every 4-5 months..XP is truly an awesome OS... anywhoo any other suggestions?

thanks

 

[mdcrab]

I really don't have any other suggestion other than you might not have to reinstall Windows XP if you do an auto uninstall of NSW 2004 first, but there are no guarantees. It is poor that they don'y have a product that is more user friendly. Once it works right, it is a good product, but it is a bear to get it installed.

mdcrab