Problem with Outlook 2007 / Exchange 2003

[NathanBWF]

We are having some issues with Outlook 2007 and our Exchange server (2003 w/ SP2). When we try to book one of our meeting rooms, or even view an existing meeting we get this error:

Screen Shot

What's weird is if we open Outlook 2007 and try to open the meeting room right away, it seems to work fine. However if you wait a minute or two and try again, you then get the error.

It's becoming a pain as people are having issues booking their meetings. We tried all suggestions that we've found on the Microsoft Support site as well as Google but so far, no luck.

Anyone else seen this problem and have successfully resolved it?

--Nathan

 

[tennesota]

What have you tried so far?

The only fix I can think of at the moment is the CleanFreeBusy command.

Close Outlook
Go to Start | Run
"c:\Program Files\Microsoft Office\Office\Outlook.exe." /CleanFreeBusy

 

[NathanBWF]

Originally posted by: tennesota
What have you tried so far?

The only fix I can think of at the moment is the CleanFreeBusy command.

Close Outlook
Go to Start | Run
"c:\Program Files\Microsoft Office\Office\Outlook.exe." /CleanFreeBusy

We've made sure that we're up to date on all of our Service Packs/Hotfixes, and we've also tried what you've listed above.

While it does work for 1-2 minutes, it eventually goes back to giving us that error.

We also done all of the Office 2007 updates as well but to no avail...

 

[tennesota]

Originally posted by: NathanBWF

While it does work for 1-2 minutes, it eventually goes back to giving us that error.

This symptom reminds me of an issue I once saw in Exchange 2000 and Outlook 2000.

Folks would accept Calendar events such as meetings but it would not show up in their Mailbox Calendar and they would see frequent free/busy errors.

All of the affected persons used Personal Folders for message storage. Some of those folks had created a Calendar folder in the .pst file; the additional calendar interferred with the Mailbox Calendar. So meeting invites, etc would go to the calendar in Personal Folders rather than the Mailbox Calendar.

The way we resolved it was create a new .pst file without a Calendar folder; then run the free/busy command.

I don't have any experience on the Exchange Server side of things so I don't know if I can offer much more in the way of help.