My husband and I were going through a local car wash at a Shell gas station. He put the car in neutral as required, so the guides in the floor could take the car through the wash. Suddenly, "SMASH!" The metal door at the exit of the tunnel was ajar and the car drove right into it, creating a quite significant dent on the front right fender and bumper.
My husband contacted the local police department (non-emergency number), and the dispatcher refused to send someone out to make a police report. She told him this was not a matter that concerned them. Protect & Serve? I don't think so. My husband is originally from India, but has been in this country for several years. He is very intelligent, and speaks four languages fluently, including English. Although he has an accent, his English is very well spoken. With the dispatcher still on the phone, he handed it to me. I introduced myself as his wife, and she said, "Oh good, maybe you understand English a little better than he does." By her tone, I was fully aware that this was a prejudice remark. I kept my cool and just listened. She also told me that no police officer would be sent to the scene of the accident.
Am I wrong here? We just wanted a police report to give an accurate assessment of the accident with the date, time, damage and situation. I believe it is the duty of the police department to come to the accident and serve us, in order to protect are rights, and assess their opinion of fault. I am very upset with this situation, and I was hoping for some feedback. What do you think?