question about ebay

[zoomtm]

I recently sold a pc on ebay, it was about 3 months old and I never had a problem with it. The guy that has it now says that it kept crashing while playing games. So then he put a 7800gtx in and a new cooler for the cpu and he still says it crashes during game play. It nevered had crashed for me but he claims it does. In the policy of the ebay listing I put that I dont offer refunds or exchanges; so could I be liable for the pc crashing? Also I didnt sell it with an os. I'm just tryin to see if im getting set up for a fraud action here...its just like saying if someone bought a pc from me and got a virus on it the next day that its my fault... which I dont think it is. It was sold AS-IS and was tested and working before shipped. Now he says that he thinks its a software problem rather than hardware and if he cant get it to work he isgoing to go through paypal/ebay to get his money back...which kinda makes me nervous because I'm not going to refund him as said in the ebay listing. Also he said that video card suddenly stopped working after 2 days that he got it -_- (x850xt)..so I rmaed that and its currently on his way back to him...should I be suspicious?

 

[keeleysam]

Since he changed the stuff, its probobly his fault. The problem, is probobly a bad PSU.

And you should have posted in Off Topic.

 

[zoomtm]

sorry...can a mod move this? The PSU is an Enermax 550watt

 

[Mellman]

sounds flaky to me....if you sold it AS IS, without any kind of warranty...he got what he paid for. Did you say NO DOA? Why'd he go buy a 7800 GTX if it had an x850xt?

 

[leigh6]

Time to remove all your money out of paypal.

 

[PClark99]

the second he modified it he made any warranty implied or otherwise null and void.

Tell him politely to go pack sand.

 

[zoomtm]

it just said no refund or exchanges...nothing bout DOA...dunno he said he didnt want to wait for the x850xt to be rmaed...money is out of my paypal but can paypal take it out of my bank account?

EDIT: just removed credit and bank account from paypal

 

[dragonpunk]

yes paypal can
click on the withdraw money and itll take some money from your bank and put it into your paypal acc. however this transaction will take 3-4 business days.

did you send the pc with OS ?
- If you didnt, it most likely his fault when installing OS.
also, how did you packed the pc when you send it out?
did you unplug memory, cpu, HSF, vid card and then packed individually?
those stuff are sensitive and could be broke during shipping.

My friend had experienced crashing when playing games and it was caused by the memory.
IF, you ship the pc by itself, it could be that the shock during shipping caused the error in the memory, or cpu, or maybe the mobo.

Good luck.

 

[zoomtm]

im saying if he did a charge back would paypal take the money out of my bank account?

didnt send it with an OS
i left everything plugged in

he sent it to the computer shop so he says bout 3 times for them to check it out. first they said that the video card was bad, then they said the cpu was overheating - so they got him the 7800gtx and new cooler and it still crashes - i would think they would test other ram in the pc to see if it was the ram, diff cpu too, etc.

 

[dragonpunk]

Originally posted by: zoomtm
im saying if he did a charge back would paypal take the money out of my bank account?

not sure, but the only thing he can do is file a dispute with ebay/paypal.
and I dont think paypal dont have the right to take out money from your bank without your permission.

cpu overheating is rare, unless they put an el crappo hsf on it.
testing cpu integrity is using prime95, temp is by cpu z
test ram is using memtest
test video card is using 3dmark or some other benchmarking.
I believe those are the only 3 suspects.
if those 3 arent, the mobo is. (very rare)

well, i hate to say that you are on the wrong side, but learn from your mistake.
dont leave processor, ram, hsf, and video card plugged on when shipping a whole cpu.
a guy here received a damaged processor because his hsf got unplugged by the shock during shipping.

 

[stant093]

i believe paypal wont do anything, you delivered your item, thats pretty much all paypal cares about. I tried filing a complaint with an ebay member for sending me a junk item, because i said i recieved the item, paypal said they cant do anything from there.

As far as the pc, it sounds like hes getting taken for a ride from the pc guys, a new pc doesnt over heat very often with its stock HSF, so the tech guys are just making some $$ off of him. As far as the as-is, i would have to say your probably going to be getting a negative, just because people are negative happy on ebay and ebay doesnt care. But i would restate that you sent out a pc with no warrenty. and if its a software glitch thats messing up the pc, its not your fault, however, next time you send out a complete pc, definatly unplug everything and pack it in its own bubble wrap so no damage can be done

Good luck with ebay.

 

[zoomtm]

i will do that next time...but I think he should have been prepared for risk when it said no refunds. It cant be the video card or heatsink since they have been replaced. i asked him if he wanted me to show him how to upgrade the bios and chipset drivers (because that can be the problem sometimes), but he said he didnt have time and got off the pc. its eithier the motherboard which can be rmaed or the ram which can be rmaed also. i just think he should do that before he goes and files a complaint with ebay.

 

[zoomtm]

yea...me and him could have worked it out together. It was an arctic cooling heatsink never gave me a problem.

Originally posted by: stant093
i believe paypal wont do anything, you delivered your item, thats pretty much all paypal cares about. I tried filing a complaint with an ebay member for sending me a junk item, because i said i recieved the item, paypal said they cant do anything from there.

As far as the pc, it sounds like hes getting taken for a ride from the pc guys, a new pc doesnt over heat very often with its stock HSF, so the tech guys are just making some $$ off of him. As far as the as-is, i would have to say your probably going to be getting a negative, just because people are negative happy on ebay and ebay doesnt care. But i would restate that you sent out a pc with no warrenty. and if its a software glitch thats messing up the pc, its not your fault, however, next time you send out a complete pc, definatly unplug everything and pack it in its own bubble wrap so no damage can be done

Good luck with ebay.

 

[zoomtm]

would like to hear others' comments

 

[Inappropriate4AT]

He's a retard for buying such an expensive machine AS-IS, especially off Ebay. If you clearly stated no refunds/exchanges and the unit is sold as-is in your listing, then Ebay will not hold you liable, and PayPal will do nothing, they typically only get involved when a package is not shipped/received.

 

[bobwilson007]

My opinion is the guy screwed himself, or the computer guys are screwing him (as previously suggested), and he can't admit it's his fault. Or doesn't know it's his fault. So he does what an Ebay noob does best... complains about it being the seller's fault. I've had these idiots give me a negative in a knee-jerk reaction before even letting me know there was a problem.

Since you said it was as-is and shipped with no OS, in my opinion you're good. I agree with previous posts that PP and Ebay would probably agree.

If you do much selling to noobs or know-it-alls, you'll run across one of these types eventually.

That being said, taking your $$ out of Paypal is a good move. I've heard stories of people having thousands tied up because someone wanted to make life hard and complained to Paypal, thereby freezing funds until the issue was resolved.

 

[zoomtm]

didnt really state sold AS-IS...but my return policy said no refunds/exchanges.

on his website it said he is in college right now to be a computer engineer...but he doesnt know anything about computers which i thought was weird.

 

[zoomtm]

anymore comments

 

[nartac]

this is regarding paypal thing. I don't think Paypal can take out your money from your bank without your permission. I won a laptop on Ebay and paid a guy for total of $592. The guy never delivered the laptop after one month. I file complaint with paypal and guess how much I got back? $175 ($200-$25 processing fee). That is what is Ebay's guarantee for non-receipt of items (you get $200 back if you spend up to $500). Does that sound rediculous? I filed chargeback with my credit card and was rejected because Paypal claimed it already paid me $175!!! Dude, what about the rest of my $417?

I never trust paypal or Ebay again. Period.

 

[C'DaleRider]

Originally posted by: nartac
this is regarding paypal thing. I don't think Paypal can take out your money from your bank without your permission. I won a laptop on Ebay and paid a guy for total of $592. The guy never delivered the laptop after one month. I file complaint with paypal and guess how much I got back? $175 ($200-$25 processing fee). That is what is Ebay's guarantee for non-receipt of items (you get $200 back if you spend up to $500). Does that sound rediculous? I filed chargeback with my credit card and was rejected because Paypal claimed it already paid me $175!!! Dude, what about the rest of my $417?

I never trust paypal or Ebay again. Period.

That is very true........PayPal CANNOT and WILL NOT access the person's bank account that's linked to the account to make up for shortfalls for refunds, despite what the "experts" around here say. It's in PayPal's TOS that Paypal cannot and will not transfer monies to the account from your checking account without YOUR permission. If a refund leaves a negative balance, like most likely happened in your case, nartac, the seller's PayPal account is in negative and is locked until the balance is brought back to zero.....essentially refunding you your money.

Unfortunately, it's all too easy to start a new Paypal account and resume activity for the unscrupulous.

 

[DurocShark]

I would offer to send the guy a new PSU. Find some craptastic $10 one to send as a test.

Well, that's where I'd start anwyay. You don't *have* to do anything to be legal, but it would be right. Especially since you didn't install the os, you're not liable. It powered up. Installed. If he can't play games, eh...

 

[zoomtm]

ive been helping him for a while now...but all of a sudden he is like i spent half of the cost of the pc to try and get it fixed and next im going to ebay/paypal. Sounds like when someone buys a HP or Dell and there is no warranty and goes to the pc shop to get it fixed but want their money back from the HP or Dell when there is no warranty...another example is buying a used car -_-...if it breaks down are you going to go back to the seller and ask for your money back? i think not.

 

[aircooled]

Link to auction?

You are using the same user name at ebay as you are here, and when I search for completed listings under your user name there is nothing showing up, meaning that it has to be over 90 days ago when you made this transaction. (or possibly you bypassed ebay and made the sale on the side???)

If it's over 90 days ago, I'd politely let him know that you have done everything you can to help him out and he will have to take it from there. i don't think there is much he can do if that much time has lapsed.

 

[zoomtm]

here it is...on my seller account got banned cuz a bill came up and i couldnt pay for some things :

http://cgi.ebay.com/ws/eBayISAPI.dll?Vi...&rd=1&sspagename=STRK%3AMESO%3AIT&rd=1

 

[Injury]

If the guy can't figure out the problem on his own within a matter of days, he has no business having a custom PC, especially one that is that expensive.

Tell him that you've tried to be a good guy and help him with his problems despite the fact that the auction was AS-IS, but if he can't pinpoint the problem, he needs to have it looked at by a professional before you'll even CONSIDER putting anymore work into helping him.

Like I said, if he can't figure it out, he doesn't deserve that computer.

Side note: 99% chance of him just sucking at installing drivers, IMHO.