question about HP warranty

[Foundation]

I purchased a HP pavilion model desktop TWO years ago (my first computer) along with a 3 year warranty
That same computer was having major problems recently so we sent it in to get it fixed with Circuit City. Is there a possibility that if they can't fix the computer, they will send us a newer model HP computer since the one I had was almost ancient?

 

[minendo]

Is there a possibility that if they can't fix the computer, they will send us a newer model HP computer since the one I had was almost ancient?

Read through the terms of the Circuit City warranty to see what their policies are.

 

[hans007]

if you are using the circuit city warranty, then its circuit city that will fix it, and not HP. this means basically it'll take forever and suck.


if HP is fixing it, from what i know if you get your problem "escalated" which means like they did a horrible job and screwed up royally you could end up with a free LCD monitor, new p4 , etc. my dad works at the service place, and sometimes this happens, like if they accidentally misplaced the machine or something like that. but i'm doubting you'll get a new machine. if you're lucky you'll get a lower end p3 maybe