I unfortunately had a huge run of bad luck with Newegg on an order placed at the end of October.
I received:
1. A damaged Sony SDM-S234B LCD monitor, with the cover over the front panel loose in one corner, and the bezel on the right warped; fortunately, it works, I'm living with it;
2. A Logitech Z-5500 speaker set shipped straight from the factory, seemingly, but with a defective center channel (whooshing sounds in the center channel even when it was not plugged into anything -- I'm RMA'ing that directly through Logitech, unfortunately they have this item backordered until later this month)
3. Two defective Maxtor 6H500FO SATA hard drives. I RMA'd both back to Newegg, and they claim they only received one, and have thrown away the shipping materials (UPS indicated no damage upon receipt of the box by Newegg in Whittier, CA), so no claim can be filed with UPS.
4. 2 Antec 1050B cases -- I should have known not to order these, as the front panel door came snapped off in both instances, as many have reported, but I've had such good luck with the 1080AMG case in the past, I thought, SURELY Antec couldn't be going into the dumpster producing junk, too -- but, I was wrong. Fortunately Newegg shipped me out 2 new front panels, separately, no charge. Great.
Customer service at the company has tried to be as helpful as they can, but they are not acknowledging their responsibility at this point to make good on the missing RMA, so I'm having to take that to my credit card company to see what they can do about it (they've initiated a dispute on the whole order, which seems overkill to me, but then again, they apparently can't issue a partial refund on a charge, or so it seems so far).
You win some, you lose some, I guess; I'm still hoping Newegg will figure this out. I've been very lucky to not have to have RMA'd an item for many years; I've _never_ initiated a dispute on a purchase with my credit card. This is a first for me, and a shocking one at that, especially with Newegg involved. I've had nothing but good service with them in the past.
Ah well.