Radeon Never Settle Space & Civ: BE Steam Keys not working

[Actaeon]

Maybe some good news for all of us?

I are aware that some users are unable to register their products in order to get the game key or have not yet received their game keys.

I apologize for the inconvenience caused.

We are working to resolve this issue and hope to have it fixed in the very near future.

It is becoming difficult to keep track of the various reports, so I will be locking the multiple threads on this issue.

I have already fowarded all reports received so far to the appropriate department.

If you are experiencing this issue and have NOT already reported it on the forum, please update this thread.


Thank you.

http://forums.amd.com/game/messageview.cfm?catid=468&threadid=180302

 

[dsotm172]

At least "he are aware" there is a problem. As I posted up thread I already received a response for my AMD4U ticket yesterday. I still haven't received a key for beyond earth yet though. Hopefully this will all be fixed soon. I think I'll be holding on to my Gold Rewards ticket for a while to give AMD some time to fix whatever is broken.

 

[Actaeon]

Haha, I didn't catch that.

Some folks on the AMD forums are saying they are getting responses with instructions to take a photo of their card, purchase form, etc. But no resolution for anyone yet.

 

[Actaeon]

Still no keys for me.

 

[dsotm172]

Same here. There is a new thread over at AMD since the old one had to be locked for some reason. This is from the moderator Ray.

"I'm folllowing up on this issue in real time.

I'll keep you updated as I get more information but I understand that all outstanding requests will be resolved within the next 24 hours.

I'm also following up on the 'support@amd4u.com' email address issue.

Thanks for your patience."

link to thread: http://forums.amd.com/game/messageview.cfm?catid=468&threadid=181371&enterthread=y

 

[Warsam71]

Hello everyone,

First, I sincerely apologize for the delayed response. For those of you who are still having issues with redeeming your game code, please send me a PM here, include your email address and the code in question. In turn, I will forward the information to my team and work with you directly to resolve the issue.

PS. Thank you Actaeon for bringing this to my attention

 

[dsotm172]

I just now received a working game key for Beyond Earth. Only took nine days but at least I got one. Any else get their keys fixed yet?

 

[Actaeon]

Got two emails this afternoon with the keys. Just activated them on Steam. Thank goodness!

 

[Actaeon]

Sam, thanks for any assistance you provided. Just an FYI, there are still others on the AMD boards that still don't have game keys. I wouldn't close this out just yet. Thanks.

http://forums.amd.com/game/messagev...=181371&STARTPAGE=5&FTVAR_FORUMVIEWTMP=Linear

 

[Actaeon]

I tried my other Gold Key last night, got the code, and was able to redeem all the games successfully. I did both Star Citizen and a few Steam games.


So for anyone sitting on a code worried about this issue, you might be okay redeeming them now.

 

[dsotm172]

Thanks for taking the plunge first and letting me know it's safe to use my gold ticket. =) Now if only there were 3 games I wanted on the list. I think I might just wait a while and see if they add more games to it.