RAID issues (long)

jtvang125

Diamond Member
Nov 10, 2004
5,399
51
91
I have a home server running on server 2003 in a RAID5 array with a Highpoint Rocketraid 2340. The OS is on its own 500gb sata drive straight to the mb. This has been running fine for several years now until sometime last week. The week before this I powered it on and it came up just fine for a week. Then sometime last week it went down, not sure due to what but apparently it went into a endless boot loop. It'll get to the server loading screen for a few seconds and just reboot. If I select the option not to automatically reboot on an error I get a BSOD with a 0x50 page fault in a non-paged area error.

Selecting Last known good config didn't work nor can I even get into safe mode. I swapped with known good ram and did a chkdsk but neither helped. I took out the hard drive and tested it with another computer and it worked just fine, no stuttering or freezing.

Finally I decided to try Repair through the Recovery Console since I didn't believe the raid configurations were set into the OS. It worked and I got to the desktop. First thing I did was check to see if my raid array was mounted but I see nothing in My Computer. I then check Disk Management and it shows it there but now its a GPT protective partition. I can't do anything to it besides viewing its properties but there's not much there either. Figured my install disc was pre SP1 and it replaced many system files with pre SP1 files so I got a hold of SP1 and SP2 and installed them to have more up to date system files.

No luck. I go into the boot loop again after rebooting from the SP2 install. I give up with that installation and tried a new install from scratch with a different hd. Got to the desktop just fine after SP2 but it goes back to the boot loop once I restart from the raid card driver install. Did a quick research and Win7 can read GPT partitions too so I thought I'll give that a go. I restart after installing the driver and it fails to boot so Win7 did an auto repair and removes the driver. I try again but it complains that the driver isn't digitally signed so it won't take it again.

I finally give up for the night and will tackle it again some more today. Anybody have an idea what might be going on? I can go into the raid card's bios and see all the drives are configured and I can see the array too and reports it as online. When I installed the OS I did not see the volume though. What else can I try? I do have another spare mb to do any testing.
 

jtvang125

Diamond Member
Nov 10, 2004
5,399
51
91
Did you install the RAID drivers after you did the reinstall?

After doing the repair I did not install the raid drivers because they were already installed (checked device manager). After I did a clean install of 2003 I continued with installing SP1 and SP2 and then tried installing the raid drivers. It required a reboot and I did that but the boot error loop came back. It was fine in between the SP installs but the moment I installed the raid drivers I got the boot error again.

On the Win7 install I had to use a generic Windows x64 driver. It was unsigned but I forced it and Windows didn't like it. It failed to boot but Repair had to remove the driver to boot back up. I didn't get a chance to work on it yesterday but I after researching some more on this it seems 2003 server doesn't support GPT. I don't remember how I got it to work but it may be that support was patched in after SP1 or SP2.
 
Feb 25, 2011
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If installing the RAID card drivers causes a boot error, the RAID controller is probably* toast. Replace it, import the array in the RAID BIOS, you should be good to go.

* Following the troubleshooting rulebook, always check "free" stuff first, so try it in a different computer or at least a different PCI slot first, but... probably.
 

jtvang125

Diamond Member
Nov 10, 2004
5,399
51
91
Did some testing last night. I removed the raid card and booted from the original 2003 server install. My last attempt with this install was an endless boot loop. It came up and stayed stable. I then plugged the card back in but unplugged all the drives. Again it booted up and remained stable. I was able to go into the management console and navigate around. Next I tried plugging the drives back in but pulled them out from their hotswap bays. I boot it up and then pushed the drives back in one by one. A few seconds after the last one was pushed in it crashed and rebooted. I pulled them all back out but this time waited about a minute in between each drive. Unlike before it stayed up even after the last drive was in. I go into the console and rescan all the drives and they report as good but the second I click on Maintenance it crashes.

At this point I'm starting to think it might be the power supply going out that can't handle the load when all the drives are spun up at the same time when the array is accessed. It is 12 drives so I'm sure that's quite a load as they all start up at the same time. I don't have a spare psu laying around so I'll have to pull the psu from my htpc tonight to test my new theory. If it's not the psu then I think my next step is going to be plugging each drive individually to my main pc using a usb adapter to check for errors. Would this be safe? I just don't want anything writing to the drive that may make it lose its raid configuration.
 
Feb 25, 2011
16,900
1,550
126
Did some testing last night. I removed the raid card and booted from the original 2003 server install. My last attempt with this install was an endless boot loop. It came up and stayed stable. I then plugged the card back in but unplugged all the drives. Again it booted up and remained stable. I was able to go into the management console and navigate around. Next I tried plugging the drives back in but pulled them out from their hotswap bays. I boot it up and then pushed the drives back in one by one. A few seconds after the last one was pushed in it crashed and rebooted. I pulled them all back out but this time waited about a minute in between each drive. Unlike before it stayed up even after the last drive was in. I go into the console and rescan all the drives and they report as good but the second I click on Maintenance it crashes.

At this point I'm starting to think it might be the power supply going out that can't handle the load when all the drives are spun up at the same time when the array is accessed. It is 12 drives so I'm sure that's quite a load as they all start up at the same time. I don't have a spare psu laying around so I'll have to pull the psu from my htpc tonight to test my new theory. If it's not the psu then I think my next step is going to be plugging each drive individually to my main pc using a usb adapter to check for errors. Would this be safe? I just don't want anything writing to the drive that may make it lose its raid configuration.
Still sounds like it's probably the controller.

12 3.5" drives is only about 150w tops, probably more like 90w; less demanding than many high end GPUs. So I'm doubtful it's the power supply. (You can tell easily enough by plugging everything in so it draws power and then going into your BIOS to check system voltages. As long as they're within spec, you should be good. Google for exact numbers/tolerances.)
 

Insert_Nickname

Diamond Member
May 6, 2012
4,971
1,693
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I didn't get a chance to work on it yesterday but I after researching some more on this it seems 2003 server doesn't support GPT. I don't remember how I got it to work but it may be that support was patched in after SP1 or SP2.

Far as I remember you need at least SP1 for GPT support, and 2003 only supports GPT partitioned drives as data disks.
 

jtvang125

Diamond Member
Nov 10, 2004
5,399
51
91
*Update*

I had some time last night to do some more testing. With the SATA cables being so long I was able to move the raid card into another pc and string the SATA cables over without swapping motherboards. Booted into the raid card bios and saw a undetected drive so the array is in critical condition at the moment. Might just have to reseat the hotswap bay but finding where drive 6 is among the 12 will be a whole task on its own so I skipped it. Went into Win7 x64 just fine and detected the raid card. I install the raid drivers and reboot thinking it probably isn't going to work. When it came back up I checked and to my surprise the array was visible and accessible in Explorer.

With one drive already down I didn't want to keep it up for too long but in that time there were no freezing or bsod. I think it might be a bad motherboard because I did install a new Win7 but it still went into the boot loop after installing the raid driver. I'll look into it some more but I'm just glad my array is still intact. It's also good to know I can move the raid setup to different hardware without issues.
 
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