Randomly crashes with 0x0000007E blue screen

scypheroth · Jul 5, 2013

GF's computer keeps RANDOMLY crashing when she is using it...and its always random never cuz of one program...and get a blue screen that displays the error 0x0000007E and then shuts down....

So...why?

mikeymikec · Jul 5, 2013

Try testing the memory?

memtest86+

Bubbaleone · Jul 5, 2013

Stop error 0x7E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. This is a common stop error that has a wide range of possible causes. One of the most often seen culprits is misbehaving antivirus software, and some brands have a worse track record than others. Which AV product/s does she have installed on her computer?

scypheroth · Jul 5, 2013

Webroot

lightningbaron · Jul 5, 2013

If you have dump files, you may want to try to install WhoCrashed to analyze the dump files to identify the culprit.

http://www.resplendence.com/whocrashed

I used it to diagnose random blue screens on a friend's laptop recently and it pointed to Norton Internet Security and AMD video drivers. Removed NIS and updated AMD video drivers.

Running Memtest to make sure is not your memory is an idea too (already mentioned).

Ketchup · Jul 5, 2013

scypheroth said:
Webroot

I am inclined to suspect Antivirus on this one, because of the error and the fact that I have seen PC's having issues with Webroot's antivirus software in the past. As Bubbaleone mentioned, there are a variety of things that can cause this, but I would start with the Antivirus, and if the problem persists you may want to start uninstalling apps that were installed since the date the problem started.

John Connor · Jul 6, 2013

Most of your BSODs are hardware or driver related. It could be the hard drive. Download HDtune and test the drive.

TeeJay1952 · Jul 6, 2013

Do you have a muti boot system? Sometimes Windows gets confused to the correct boot partition.

VirtualLarry · Jul 9, 2013

Webroot is crap for system stability. It interfered strongly with Win7's auto-update feature. It would cause infinite hangs shutting down and stuff like that.

Sazuzaki · Jul 11, 2013

it could be a number of things, if you get dump files then something is acting up, if not then maybe heat? if its webroot then take that out.

denis280 · Jul 11, 2013

Bluescreen issues.this is a new tread you started about the same think.did you try all the above.

scypheroth · Jul 20, 2013

just ran the whocrahsed and this is what im getting:

On Sat 7/20/2013 5:21:46 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\071913-14523-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x20EC8)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF88004114EC8, 0xFFFFF88003E42568, 0xFFFFF88003E41DC0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

im gonna run HD tune right now i have suspicion its the HDD...

scypheroth · Jul 20, 2013

Also ran a health test and this is what came up:

Currently running a deep scan for errors

denis280 · Jul 20, 2013

This is DirectX or graphics card/graphics card driver! Other possible causes are. Memory problems... Corrupted hard disk system files... Corrupted System Files... Viruses.I would run a chkdsk.and a sfc/scannow.you could have to run sfc/scannow up to 3 time sometime to fix.

scypheroth · Jul 21, 2013

well ran sfs/scannow 5 times and detected nothing wrong at all...my directX drivers were out of date so i updated them and well c if the bluescreen comes back

John Connor · Jul 21, 2013

I don't like that SMART warning. It could be DirectX or the video card driver, but if I saw that warning I would start backing stuff up. After all at the bottom it does say damaged sectors. Start backing up and buy a new drive.

I just want to add that just because whocrashed said you had DirectX problems all that could mean is that DirectX is residing on the bad sectors.

scypheroth · Jul 22, 2013

yup...im gonna pin it on the HDD going to be buying a new SSD at months end for the GF

John Connor · Jul 23, 2013

Make sure you use SSD Tweaker. http://www.elpamsoft.com/?p=ssd-tweaker

scypheroth · Jul 27, 2013

UPDATE

i have now purchased a SSd and today the crash happend again to my GF...it alwasy happens when she plays WoW...below is a copy of the error:

On Fri 7/26/2013 8:22:11 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072613-7612-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x196C)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8800414096C, 0xFFFFF880091C5A60, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Fri 7/26/2013 8:22:11 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x196C)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8800414096C, 0xFFFFF880091C5A60, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Fri 7/26/2013 9:01:58 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072613-7207-01.dmp
This was probably caused by the following module: wrkrn.sys (WRkrn+0xBA50)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8800100BA50, 0xFFFFF88009C588A0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\wrkrn.sys
product: Webroot SecureAnywhere
company: Webroot
description: Webroot SecureAnywhere
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: wrkrn.sys (Webroot SecureAnywhere, Webroot).
Google query: Webroot SYSTEM_SERVICE_EXCEPTION

NOTE THAT I AM RUNNING WEBROOT ON BOTH MY COMPUTERS AND ITS NOT CAUSING ANY ISSUES WITH MY COMPUTER!

Ketchup · Jul 27, 2013

scypheroth said:
UPDATE

i have now purchased a SSd and today the crash happend again to my GF...it alwasy happens when she plays WoW...below is a copy of the error:...

As others have mentioned, your problems are with the Video card and/or directx drivers. Download and install the latest stable (WHQL) drivers and Directx, and see if the issue goes away.

Webroot is probably not causing your problem here, but we are just letting you know Webroot has some of the bulkiest software out there (read uses lots of RAM) and even the free Microsoft Security Essentials has a better detection rate (it did the last several times I have looked into this anyway.)

John Connor · Jul 27, 2013

Get rid of webroot and install the latest DirectX drivers and video card software.

scypheroth · Jul 27, 2013

seems to be fixed now guys DirectX was out of date thanks all

Ketchup · Jul 27, 2013

Glad it's working for you.

scypheroth · Jul 31, 2013

well bad news...had yet another blue screen today...here r the 2 most recent ones. Note that i have now ran Memtest86 and ran 3 tests with all passes.
DIRECTX VERSION : 9.14.10.0969
VIDEO CARD : 12.104-130328a-157485C-ATI
CATALYST : 13.4
I got a Radeon 5800

On Thu 8/1/2013 2:46:59 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\073113-7862-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x1C129)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8800411F129, 0xFFFFF8800A811E80, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Thu 8/1/2013 2:46:59 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1!VidMmInterface+0xA869)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8800411F129, 0xFFFFF8800A811E80, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

At this time in ready to throw this PC out of my window and run it down with my truck...

denis280 · Aug 1, 2013

You can do the following:

Install http://www.microsoft.com/en-US/download/details.aspx?id=17142
Install the latest grapichs drivers (Sometime older on)
Reinstall DirectX

Randomly crashes with 0x0000007E blue screen

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