I am eligible for an upgrade on my phones. I have two months left on my contract. On the ATT website, I can get a Nokia N75 for $75 shipped. Great, So I go to check out, and I get an error saying my CC number is wrong, I didn't select a card type, etc. I called customer service and tried to order on the phone, but the phone was over double in price when order from phone sales. They duplicated the problem on the site, and said they didn't know what to do, and try another time.
I called another rep, and the same thing happened. They told me to order on the phone for double the amount. I said no.
I called to try and get out of my contract because this is bullshit, and they said it would be $175 per line to do that.
They transfered my to Phone Sales again, and they said they cannot match that price and they didn't know what I could do.
I am stuck with a two year old phone that has issues (shuts off randomly, battery hardly holds a charge, etc) and I cannot get the best price, because at no fault of my own, their website is not functioning. I explained this to 5 reps from several different departments
Gahh...I wish they would just sell me the phone for the web price, or the site would work, or they would let me out of contract. This really sucks not having a phone that works properly and not being able to get the best price on an upgrade I am entitled to.
I called another rep, and the same thing happened. They told me to order on the phone for double the amount. I said no.
I called to try and get out of my contract because this is bullshit, and they said it would be $175 per line to do that.
They transfered my to Phone Sales again, and they said they cannot match that price and they didn't know what I could do.
I am stuck with a two year old phone that has issues (shuts off randomly, battery hardly holds a charge, etc) and I cannot get the best price, because at no fault of my own, their website is not functioning. I explained this to 5 reps from several different departments
Gahh...I wish they would just sell me the phone for the web price, or the site would work, or they would let me out of contract. This really sucks not having a phone that works properly and not being able to get the best price on an upgrade I am entitled to.