Advised her to demand a refund, and pay me the $60 and I'll reformat it, as well as teach her stuff about it in the process. Then she said she got lappy from her daughter who was on other side of the states and she doesn't have OS reinstall disc. So advised either get her daughter to ship the disc, or we could just order a oem online. She wasn't too happy with the lowest price I was able to dig up for her, and said shed keep in touch. Left her a follow up message a week later but never heard back from her.
If that shop would have hired me, that shit wouldn't have gotten past me.
If the laptop was manufactured in the last 3 years, they partition a portion of the drive with the original image on it. As soon as you boot the laptop, you'll see what key you need to press to bring up the recovery option. They don't include recovery discs nowadays.
Here is another tip for your interview. Get a list of all the people you'll be interviewing with and google the hell out of them. Find out where they went to school, what programs and conferences that they have spoken at. Get details. Know who you are talking to and you'll do a better job in the interview. Whatever you do, don't brag that you virtually stalked them, that is not the point.
One job I applied for was doing software support. I went through the company's public website and found all the support procedures and followed it to the letter during the mock call.
The mock call was talking them through troubleshooting a dishwasher not working. I covered everything you could imagine even though I knew nothing about dishwashers. Was there something stuck in the blades to stop them from spinning, was it getting power, were there any lights on the front regarding errors, were other appliances on the same kitchen wall getting power. Etc. In the end, I gave her a workaround which was to wash the dishes in the sink until I could research the issue more, I then gave her a made up case number which was part of their procedures.
The goal of the call was to have you work on something you likely knew little about. It is to see that you are creative in your troubleshooting and that you don't give up easily.
I blew them away with the case number bit. I ended up getting the job and kicked its proverbial ass for a few years before moving on to bigger things.
It is all in how you prepare for the interview, do your research and you'll rock it out.
Another funny part from that phone interview; one of the first tasks they asked you to help with was creating a shortcut to a document that they used all the time. I told her to right click the document and choose Send To>Desktop (create shortcut). The phone went silent and the she said she never knew that. She then mentioned that she forgot to start the stop watch but she put down that my answer was instantaneous and new.